Tier 1 Help Desk definition

Tier 1 Help Desk means Customer's point of contact(s) to provide all Tier 1 Support within Customer's organization(s).
Tier 1 Help Desk means Institution's point of contact from which all Tier 1 Support will be given to Customer. ▪ "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Customer in the attempted resolution of reported Cases. ▪ "Tier 2 Support" means the Technical Support provided by Distributor to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.
Tier 1 Help Desk means Licensee's point of contact(s) to provide all Tier 1 Support within Licensee's organization(s).

Examples of Tier 1 Help Desk in a sentence

  • Page 4 of 6 August 31, 2021supplement any preliminary information gathering or troubleshooting performed by Tier 1 Help Desk.


More Definitions of Tier 1 Help Desk

Tier 1 Help Desk means Licensee's point of contact from which all Tier 1 Support will be given to Licensee.
Tier 1 Help Desk means City point of contact from which all Tier 1 Support will be given.  "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact in attempted resolution of reported Incidents.  "Tier 2 Support" means the Technical Support provided by Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through the Tier 1 Support.  "Unit-Priced Separately Orderable Item(s)" means Software, Data, Online Services, or maintenance that is available subject to a per-unit license fee, subscription fee, or maintenance fee.
Tier 1 Help Desk means County's point of contact from which all Tier 1 Support will be given to Customer.
Tier 1 Help Desk means Licensee's point of contact from which all Tier 1 Support will be given to Licensee. "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensee in attempted resolution of reported Incidents. "Tier 2 Support" means the Technical Support provided by Esri or its Authorized Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through Tier 1 Support. Licensees located in the USA will receive Tier 2 Support from Esri. Licensees outside the USA will receive Tier 2 Support from an Authorized Distributor located in the Licensee's region.
Tier 1 Help Desk means Customer's point of contact from which all Tier 1 Support will be given to Licensee.  "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensee

Related to Tier 1 Help Desk

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Small municipal separate storm sewer system or "small MS4" means all separate storm sewers that are (i) owned or operated by the United States, a state, city, town, borough, county, parish, district, association, or other public body (created by or pursuant to state law) having jurisdiction over disposal of sewage, industrial wastes, stormwater, or other wastes, including special districts under state law such as a sewer district, flood control district or drainage district, or similar entity, or an Indian tribe or an authorized Indian tribal organization, or a designated and approved management agency under § 208 of the CWA that discharges to surface waters and (ii) not defined as "large" or "medium" municipal separate storm sewer systems or designated under 9VAC25-870-380 A 1. This term includes systems similar to separate storm sewer systems in municipalities, such as systems at military bases, large hospital or prison complexes, and highway and other thoroughfares. The term does not include separate storm sewers in very discrete areas, such as individual buildings.

  • Large municipal separate storm sewer system means all municipal separate storm sewers that are either: