Tier 1 Help Desk definition

Tier 1 Help Desk means Customer's point of contact(s) to provide all Tier 1 Support within Customer's organization(s).
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Tier 1 Help Desk means Institution's point of contact from which all Tier 1 Support will be given to Customer. ▪ "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Customer in the attempted resolution of reported Cases. ▪ "Tier 2 Support" means the Technical Support provided by Distributor to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.
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Tier 1 Help Desk means Licensee's point of contact(s) to provide all Tier 1 Support within Licensee's organization(s).
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Examples of Tier 1 Help Desk in a sentence

  • Tier 1 Help Desk individuals are the only individuals authorized to contact Tier 2 Support.

  • Tier 2 Support will review all information collected by and received from the Tier 1 Help Desk including preliminary documented troubleshooting provided by the Tier 1 Help Desk when Tier 2 Support is required.

  • Tier 2 Support will log the calls received from Tier 1 Help Desk.

  • Tier 2 Support may request that Tier 1 Help Desk individuals provide verification of information, additional information, or answers to additional questions to supplement any preliminary information gathering or troubleshooting performed by Tier 1 Help Desk.

  • The Tier 1 Help Desk will obtain a full description of each reported Case and the system configuration from the user.


More Definitions of Tier 1 Help Desk

Tier 1 Help Desk means Licensee's point of contact from which all Tier 1 Support will be given to Licensee.
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Tier 1 Help Desk means Customer's point of contacts in My Esri, including from Authorized Entities, to provide all Tier 1 Support within Customer's organization and Authorized Entities.
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Tier 1 Help Desk means City point of contact from which all Tier 1 Support will be given.  "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact in attempted resolution of reported Incidents.  "Tier 2 Support" means the Technical Support provided by Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through the Tier 1 Support.  "Unit-Priced Separately Orderable Item(s)" means Software, Data, Online Services, or maintenance that is available subject to a per-unit license fee, subscription fee, or maintenance fee.
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Tier 1 Help Desk means Licensee's point of contact from which all Tier 1 Support will be given to Licensee. "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensee in attempted resolution of reported Incidents. "Tier 2 Support" means the Technical Support provided by Esri or its Authorized Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through Tier 1
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Tier 1 Help Desk means lnstitution's point of contact from which all Tier 1 Support will be given to Customer.
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Tier 1 Help Desk means County's point of contact from which all Tier 1 Support will be given to Customer.
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Tier 1 Help Desk means Ordnance Survey point of contact from which all Tier 1 Support will be given to Licensees.  "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensees in attempted resolution of reported Incidents.  "Tier 2 Support" means the Technical Support provided by Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through the Tier 1 Support.  "Unit-Priced Separately Orderable Item(s)" means Software, Data, Web Services, or maintenance that is available subject to a per-unit license fee, subscription fee, or maintenance fee.
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