Support for the Cloud Service will be provided by SAP to Provider as described in the SAP Cloud BPO Support Schedule and the Agreement.
Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.
Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.
Maintenance and Support Services means the services provided by Contractor under Appendix F.
Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.
Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.
Distribution Services means the service of distribution, as defined in section 5 of the Act;
Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.
hostel means a place of residence for the students of the University, or its colleges, institutions and study centers, established or recognized to be as such by the University;
Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.