Service Care Levels definition

Service Care Levels means the times to respond to or repair an Incident that BT will endeavour to achieve in response to a fault report and that are based on the Access Line, as set out in Paragraph 11.
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Service Care Levels means the repair options as set forth in paragraph 10 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); Session Initiation Protocol or SIP is a technical standard (specified in RFC 3261) which is used to deliver an IP Voice solution linking to existing systems/equipment and optimises a secure data connection to initiate and terminate voice calls via the Internet; SIP Gateway means a device that connects to a Hub and relays data that it reads from a telephone communication system, computer software, and various devices such as microphones and webcams; Termination Charges means any compensatory charges payable by the Customer to the Supplier on termination of this Agreement in whole or part, in accordance with clause 8.7 of the General Conditions and as set out the Order, or if not specified, then an amount equal to 100% of the Recurring Charges for all remaining months of the Minimum Term, together with any waived one off charges and/or Installation Charges and an average of the Usage Charges invoiced by the Supplier over the previous six months; Transfer Period means a period of ten (10) Working Days which starts after the Working Day on which notification has been given requesting a Line to be transferred to or from the Supplier; Usage Charges means the Charges, if any for the Cloud Voice Services or applicable part of the Cloud Voice Services that are calculated by multiplying the number of units (voice minutes) for the Cloud Voice Services that the Customer has used or incurred in a billing period with the relevant Tariff, which are made outside of or which exceed usage or a Call Bundle as set forth in the Order; User Subscription means the user subscriptions purchased by the Customer pursuant to paragraph 4.20, which entitles Authorised Users to access and use the Cloud Voice Services and the Documentation as set forth in the Order;
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Service Care Levels means the repair options as set forth in paragraph 7 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); Service Numbers means those number ranges (including but not limited to 0800, 0845, 0870, 0900) specified in the Order as varied and substituted from time to time in accordance with clauses 4.16 to 4.17; Special Services means all those number ranges, not being Premium Rate Services, where an Outpayment is payable (for the time being including but not limited to 084X and 08570); Tariff Package has the meaning given to it paragraph 2.3.1;
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Examples of Service Care Levels in a sentence

  • We aim to provide a continuous, high-quality Service and will make every reasonable effort to meet contracted Service Care Levels.

  • BT Wi-fi Access, Guest Wi-Fi and 4G Assure are not covered by the Service Care Levels.

  • The Supplier’s liability under this paragraph to pay Service Credits to the Customer shall be the maximum liability of the Supplier and the Customer’s sole financial remedy for failure to meet Service Care Levels.

  • The Service Care Levels will be subject to the additional terms set out in Section 14 of the BT Price List.

  • You may not take different Service Care Levels across primary and auxiliary PSTN/ISDN line groups.

  • Where We provide Telecommunication Service, a number of Service Care Levels are available.

  • Should You choose to take one of the Service Care Levels, other than the Standard Service Care Level, You must have the same Service Care Level across all of Your PBX lines.

  • The Service Care Levels are subject to the additional terms set out in Section 14 of the BT Price List.

  • We aim to provide a continuous, high-quality service and will make every reasonable effort to meet contracted Service Care Levels.

  • The table below provides details of the Service Care Levels available to individual products.


More Definitions of Service Care Levels

Service Care Levels means the times to respond to or repair an Incident that BT will endeavour to achieve in response to a fault report and that are based on the component part.
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Service Care Levels means the times to respond to an Incident or Security Incident that BT will endeavour to achieve in response to a fault report as set out in Paragraph 11.
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Service Care Levels means the repair options as set forth in paragraph 8.6 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); Session Initiation Protocol or SIP is a technical standard (specified in RFC 3261) which is used to deliver an IP Voice solution linking to existing systems/equipment and optimises a secure data connection to initiate and terminate voice calls via the Internet; SIP Gateway means a device that connects to a Hub and relays data that it reads from a telephone communication system, computer software, and various devices such as microphones and webcams; Termination Charges means any compensatory charges payable by the Customer to the Supplier on termination of this Agreement in whole or part, in accordance with clause 8.7 of the General Conditions and as set out the Order, or if not specified, then an amount equal to 100% of the Recurring Charges for all remaining months of the Minimum Term, together with any waived one off charges and/or Installation Charges and an average of the Usage Charges invoiced by the Supplier over the previous six months; Transfer Period means a period of ten (10) Working Days which starts after the Working Day on which notification has been given requesting a Line to be transferred to or from the Supplier; Usage Charges means the Charges, if any for the Cloud Voice Services or applicable part of the Cloud Voice Services that are calculated by multiplying the number of units (voice minutes) for the Cloud Voice Services that the Customer has used or incurred in a billing period with the relevant Tariff, which are made outside of or which exceed usage or a Call Bundle as set forth in the Order; User Subscription means the user subscriptions purchased by the Customer pursuant to paragraph 4.20, which entitles Authorised Users to access and use the Cloud Voice Services and the Documentation as set forth in the Order; VoIP voice over IP;
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Service Care Levels means the repair options as set forth in paragraph 10 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); SIP means session initiation protocol. A signalling protocol for internet conferencing, telephony, presence, events, notification and instant messaging; SIP Call Trunk Manager means the online portal where number routing and management is undertaken; Termination Charges means any compensatory charges payable by the Customer to the Supplier on termination of this Agreement in whole or part, in accordance with clause 8.7 of the General Conditions and as set out the Order, or if not specified, then an amount equal to 100% of the Recurring Charges for all remaining months of the Minimum Term, together with any waived one off charges and/or Installation Charges and an average of the Usage Charges invoiced by the Supplier over the previous six months; Usage Charges means the Charges, if any for the Direct Routing Service or applicable part thereof that are calculated by multiplying the number of units (voice minutes) for the Direct Routing Service that the Customer has used or incurred in a billing period with the relevant Tariff, which are made outside of or which exceed usage, or a Call Bundle as set forth in the Order; Unplanned Downtime means downtime as a result of a fault and not related to planned or essential maintenance; User Subscription means the subscription allocated to an End User of the Microsoft Teams Customer Tenant Sub-Domain who will have a) a compatible Microsoft 365 licence and b) a DDI allocated by the Supplier to the Endpoint;
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Service Care Levels means the times to respond to or repair an Incident that BT will endeav our to achiev e in response to a fault report and that are based on the Access Line.
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Service Care Levels means the times to respond to or repair an Incident that BT will endeavour to achieve in
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Related to Service Care Levels

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Baseline Schedule means the initial time schedule prepared by Contractor for Owner’s information and acceptance that conveys Contractor’s and Subcontractors’ activities (including coordination and review activities required in the Contract Documents to be performed by A/E and ODR), durations, and sequence of work related to the entire Project to the extent required by the Contract Documents. The schedule clearly demonstrates the critical path of activities, durations and necessary predecessor conditions that drive the end date of the schedule. The Baseline Schedule shall not exceed the time limit current under the Contract Documents.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Location means a location at which a member obtains a covered service provided by a physician or other licensed practitioner of the healing arts under the terms of a contract.

  • Service Locations means those locations set forth on Exhibit B.

  • Customer Specific Training means a private Course organized on demand specifically for Customer.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Finished Services means complete end-to-end services offered by CenturyLink to wholesale customers or retail End User Customers. Finished Services do not include Unbundled Network Elements or combinations of Unbundled Network Elements. Finished Services include Access Services, private lines, retail services, and resold services.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Hospice Care means a coordinated program of active professional

  • Service Specifications means the following documents, as applicable to the Services under Your order:

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue. New Service Request:

  • PREVENTIVE CARE SERVICES means covered healthcare services performed to prevent the occurrence of disease as defined by the Affordable Care Act (ACA). See Preventive Care and Early Detection Services in Section 3. PRIMARY CARE PROVIDER (PCP) means, for the purpose of this plan, professional providers that are family practitioners, internists, and pediatricians. For the purpose of this plan, gynecologists, obstetricians, nurse practitioners, and physician assistants may be credentialed as PCPs. To find a PCP or check that your provider is a PCP, please use the “Find a Doctor” tool on our website or call Customer Service.

  • Service Schedules has the meaning set forth in Section 2.1.

  • Product Schedule means PTC’s standard order form entitled “PTC Product Schedule” (including all schedules, attachments and other document(s) specifically referenced therein) or such alternative order form as may be submitted by Customer and accepted by PTC, in each case that specifies (i) the Licensed Products and/or Services ordered; and (ii) for Licensed Products, the installation address (including the Designated Country) and the Licence Term.

  • Compliance schedule means a schedule of events, by date, which will result in compliance with these regulations.

  • Service Level Credit is defined in Section 8.

  • service supplier means any person that supplies a service;

  • Service Call A visit to Your Residence by one of HomeServe’s approved local technicians, where work is performed to diagnose and complete a single repair, or where it is determined the repair is not covered.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • Service Specific Terms has the meaning given in the G Suite Agreement or Complementary Product Agreement, as applicable, or, if Customer’s G Suite Agreement does not define “Service Specific Terms”, means the then-current terms specific to one or more Core Services for G Suite set out at xxxxx://xxxxxx.xxxxxx.xxx/terms/service-terms/.