Complaints and Compensation. If you have a complaint of any kind, please be sure to let us know. We will do our utmost to resolve the issue. You can put your complaint in writing to us at: Complaint Resolution Team, Equiniti Financial Services Limited, Aspect House, Xxxxxxx Road, Lancing, West Sussex, BN99 6DA United Kingdom or email us at: xxxxxxxx@xxxxxxxx.xxx or call us using the contact details in Section 1. If we cannot resolve the issue between us, you may – so long as you are eligible – ask the independent Financial Ombudsman Service to review your complaint. A leaflet with more details about our complaints procedure is available – you are welcome to ask us to supply you with a copy at any time. We are a member of the Financial Services Compensation Scheme, set up under the Financial Services and Markets Act 2000. If we cannot meet our obligations, you may be entitled to compensation from the Scheme. This will depend on the type of agreement you have with us and the circumstances of the claim. For example, the Scheme covers corporate sponsored nominees, individual savings accounts and share dealing. Most types of claims for FCA regulated business are covered for 100% of the first £50,000 per person. This limit is applicable to all assets with Equiniti FS. For more details about the Financial Services Compensation Scheme, you can call their helpline: 0800 678 1100 or +00 000 000 0000 or go to their website at: xxx.xxxx.xxx.xx or write to them at: Financial Services Compensation Scheme 10th Floor, Beaufort House, 00 Xx Xxxxxxx Xxxxxx, Xxxxxx XX0X 0XX Xxxxxx Xxxxxxx Alternative Formats
Complaints and Compensation. If you have a complaint in respect of our discretionary investment management service, you should in the first instance write to your Investment Manager or to our Head of Compliance and Risk at our Registered Office. Complaints we cannot settle can be referred to The FSA. However, please be aware that they will review the complaint from a purely regulatory perspective and will not act as either Arbitrator or Ombudsman. Any detail you provide will be for their information only. In addition you have the right, following receipt of a final response from us to refer your grievance, should you be remain dissatisfied to the Financial Services Ombudsman Scheme for the Isle of Man. Written details of the scheme can be provided upon request.
Complaints and Compensation. 9.1 The following compensation arrangements apply to you:
Complaints and Compensation. 18.1. The Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should an Investor have a complaint, he should contact the Manager in the first instance. If the Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman can be contacted at: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Tel: 0000 000 0000.
Complaints and Compensation. All formal complaints should in the first instance be made in writing to us for the attention of the Compliance Officer, at our stated address stated address. Complaints will be dealt with in accordance with the FCA Rules. An explanation of the compensation arrangements available to you under the Financial Services Compensation Scheme, if any, established under Section 213 of the Act for compensating persons in cases where we are unable, or are likely to be unable, to satisfy any claims against us, is available on request.
Complaints and Compensation. 18.1 The Fund Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available from the Fund Manager on request. Should an Investor have a complaint, they should contact the Fund Manager. If the Fund Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor is entitled to refer it to the Financial Ombudsman Service.
Complaints and Compensation. 18.1 The Portfolio Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should you have a complaint, you should contact the Portfolio Manager in the first instance. If the Portfolio Manager cannot resolve the complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service. Terms & Conditions
Complaints and Compensation. Complaints
Complaints and Compensation. (a) In the event that the Client is dissatisfied with the service it receives from CESL or any Affiliate Company, the Client should make its complaint in writing to the Compliance Officer of CESL at the address in Section 25, including as many details as possible, including the type of Transaction, price, date, time, amount involved and any similar information.
Complaints and Compensation. All formal complaints should in the first instance be made in writing to us for the attention of the Compliance Officer, at our stated address. Complaints will be dealt with in accordance with the FCA Rules. An explanation of the compensation arrangements available to you under the Financial Services Compensation Scheme, if any, established under Section 213 of the Act for compensating persons in cases where we are unable, or are likely to be unable, to satisfy any claims against us, is available on request. We will endeavour to resolve your complaint as quickly as possible but, in any event, we will acknowledge receipt of your complaint within five business days. The acknowledgement will include a full copy of our internal complaints handling procedure. Upon resolution of your complaint, we will send you a final response letter setting out the nature of that resolution and any applicable remedy. We are participants in the UK Financial Ombudsman Service (“FOS”). Disputes that cannot be resolved between you and us may be submitted to the FOS for mediation. The FOS’s compulsory jurisdiction covers complaints against authorised firms about their regulated activities and certain specified other financial services activities. It is provided free of charge to complainants. The FOS’s decisions are based on what is ‘fair and reasonable’ and are binding on firms if a complainant accepts them. The FOS can be contacted at Exchange Tower, London, E14 9SR. Please note that if you are a Retail Client, you have the right to refer a complaint or dispute to the FOS. You may also be entitled to use the European Commission’s online dispute resolution platform to facilitate the online resolution of the dispute. The platform can be found at xxxx://xx.xxxxxx/xx/xxx. The services conducted under this Agreement may be covered by the Financial Services Compensation Scheme (“FSCS”) if you are an “eligible claimant”. Please be aware that compensation payments under the FSCS are subject to a maximum payment per client. Further information regarding the FSCS can be obtained from us on request or from the FSCS at xxx.xxxx.xxx.xx.
