IF YOU HAVE A COMPLAINT. If you have a complaint or inquiry about any aspect of a Card, including loading the Wallet or the Funds Available, please call a Customer Service Representative toll-free at the number listed on the first page of this Agreement. You may also call a DCB customer service representative at the DCB Customer Service number listed on the first page of this Agreement. If you have a complaint, we encourage you to let us know and give us the opportunity to resolve the issue. A copy of DCBank’s complaint and dispute resolution procedure is available on the DCBank website and can be directly accessed here: xxxxx://xxx.xxxxxx.xx/legal/resolving-complaints/. We will do their best to resolve your complaint or inquiry. If for some reason we are unable to do so to your satisfaction, you may refer your inquiry or concern to the ADR Xxxxxxxx Banking Ombuds Office at 0-000-000-0000 for resolution. You may also communicate the complaint or inquiry to: Financial Consumer Agency of Canada, 000 Xxxxxxx Xxxxxx Xxxx, 0xx Xxxxx, Xxxxxx, XX, X0X 0X0, Tel: 0-000-000-0000.
IF YOU HAVE A COMPLAINT. If you have a complaint or inquiry about any aspect of your Card or accessing the Funds Available, please call a Customer Service Representative toll-free at the number listed on the first page of this Agreement. We will do their best to resolve your complaint or inquiry. If for some reason we are unable to do so to your satisfaction, you may refer your inquiry or concern to the ADR Xxxxxxxx Banking Ombuds Office at 0-000-000-0000 for resolution. You may also communicate the complaint or inquiry to: Financial Consumer Agency of Canada, 000 Xxxxxxx Xxxxxx Xxxx, 0xx Xxxxx, Xxxxxx, XX, X0X 0X0, Tel: 0-000-000-0000.
IF YOU HAVE A COMPLAINT. If you have a complaint or inquiry about any aspect of a Card, including loading the Wallet or the Funds Available, please call a Customer Service Representative toll-free at the number listed on the first page of this Agreement. You may also call a DCBank customer service representative at the DCBank Customer Service number listed on the first page of this Agreement. If you have a complaint, we encourage you to let us know and give us the opportunity to resolve the issue. A copy of DCBank's complaint and dispute resolution procedure is available on the DCBank website and can be directly accessed here: xxxxx://xxx.xxxxxx.xx/legal/resolving-complaints/. We will do our best to resolve your complaint or inquiry. All banks must comply with a variety of federal consumer laws that protect you. The Financial Consumer Agency of Canada ("FCAC") supervises all federally regulated financial institutions for compliance with federal consumer protection laws. The FCAC does not resolve individual customer complaints, but will determine whether we are in compliance. If you have a complaint about a potential violation of federal consumer protection laws, please contact us or you may contact the FCAC by mail at: 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx, Xxxxxx, Xxxxxxx X0X 0X0, by phone at 1-866-461- 3222 for service in English or 0-000-000-0000 for service in French or online at xxx.xxxx-xxxx.xx.xx.
IF YOU HAVE A COMPLAINT. If you have cause for complaint while on the Trip, this must be brought to the attention of Xxxxx Xxxx’x local appointed representative/agent or the hotel management or other supplier immediately so that action can be taken to remedy the problem. Should your representative/agent or the hotel management be unable to resolve the problem, please contact Xxxxx Xxxx immediately. If the problem is still unresolved, you must notify Xxxxx Xxxx USA, Inc. in writing about the details of the complaint within 28 days after the end of the Trip.
IF YOU HAVE A COMPLAINT. If you have a problem during your holiday, please inform the on site representative and/or the campsite reception immediately who will endeavour to put things right. If the problem is not rectified to your satisfaction, you should notify the Shandon Travel office by telephone or email. Tel: 00000(0)000000000 info@ xxxxxxxxxxxxxxxxxxx.xx. Should you fail to register your complaint whilst at the campsite, thereby allowing us the opportunity to rectify the problem so that it does not spoil your holiday, we will not consider ourselves liable. Our maximum liability will be no greater than 200 of the total cost of your holiday (excluding insurance premiums). If your complaint is not resolved locally, please follow up within 28 days of your return home by writing to our Customer Services Department at Shandon Travel, 00 Xxxxx Xxxxxx Xxxx, Xxxxxxx or by email to: xxxx@xxxxxxxxxxxxxxxxxxx.xx giving your booking reference and all other relevant information. Please keep your letter/email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to xxx.Xx is strongly recommended that you communicate and complain to the campsite reception as well as to our representative immediately or at the latest 72 hours of your arrival or when the problem was first noticed.If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
IF YOU HAVE A COMPLAINT. If you have a problem during your excursion, please inform your driver, tour escort, or the relevant supplier/resort representative, immediately who will endeavour to put things right. If you remain dissatisfied please follow this up within 14 days of your return home by writing to Group Travel Manager giving your original booking reference number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our driver whilst in resort and obtain a written report form. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived if the opportunity to investigate and rectify the problem. Should you wish to pursue a coach excursion complaint further, the BCH/CPT have an Alternative Dispute Resolution scheme and full details are available from them. Please contact them at, The Confederation of Passenger Transport UK, Fifth Floor South, Chancery House, 00-00 Xxxxxxxx Xxxx, Xxxxxx XX0X 0XX.
IF YOU HAVE A COMPLAINT. If you have a problem during your booking, please inform a relevant member of our staff or crew member immediately, who will endeavor to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your booking in writing to our Company, giving your booking reference and all other relevant information. It is strongly suggested that you communicate any problem to crew or staff without delay and complete a report whilst at the base. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the booking and this may affect your rights under this contract. It is unlikely that you will have a complaint that cannot be settled amicably between us. However
IF YOU HAVE A COMPLAINT. If you have a problem during your holiday, please inform the relevant supplier (eg. Your hotelier) immediately, who will endeavour to put things right. Failure to do this may affect any future claim for compensation. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 0, Xxx Xxxxxxx Xxxxxx, Ridgeway, Welwyn Garden City, Herts, AL7 2AA, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Disputes arising out of, or in connection with, this contract that cannot be amicably settled, may be referred to arbitration, under a special scheme arranged by XXXX, and administered independently by the Chartered Institute of Arbitrators.
IF YOU HAVE A COMPLAINT. If you have a complaint about any service provided by us, this must be reported immediately in writing to Travelbound, Level 5, 000 Xxxxxxx Xxxx, Xxxxx Xxxxxxxxx XXX Xxxxxxxxx 0000, and also to the supplier(s) of the service in question, so that action can be taken to resolve the matter. If the complaint cannot be resolved, then please follow it up with a letter to the Company within 35 days from returning from your Tour.
IF YOU HAVE A COMPLAINT. If you have a problem during your vacation, please inform the relevant supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us using the contact information you were provided upon booking. If you fail to contact us in a timely manner, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.
