Complaints and Compensation. 18.1 The Fund Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available from the Fund Manager on request. Should an Investor have a complaint, they should contact the Fund Manager. If the Fund Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor is entitled to refer it to the Financial Ombudsman Service.
Appears in 4 contracts
Samples: Fund Management Agreement, Pack and Fund Management Agreement, Fund Management Agreement
Complaints and Compensation. 18.1 The Fund Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available from the Fund Manager on request. Should an Investor you have a complaint, they you should contact the Fund ManagerManager in the first instance. If the Fund Manager cannot resolve the complaint to the satisfaction of the Investoryour satisfaction, the Investor is you may be entitled to refer it to the Financial Ombudsman Service.
Appears in 2 contracts
Samples: senecapartners.co.uk, senecapartners.co.uk
Complaints and Compensation. 18.1 18.1. The Fund Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available from the Fund Manager on request. Should an Investor you have a complaint, they you should contact the Fund ManagerManager in the first instance. If the Fund Manager cannot resolve the complaint to the satisfaction of the Investoryour satisfaction, the Investor is you may be entitled to refer it to the Financial Ombudsman Service.
Appears in 2 contracts
Complaints and Compensation. 18.1 18.1. The Fund Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available from the Fund Manager on request. Should an Investor have a complaint, they he should contact the Fund ManagerManager in the first instance. If the Fund Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor is may be entitled to refer it to the Financial Ombudsman Service.
Appears in 1 contract
Samples: Investment Management Agreement
