COMPLAINTS HANDLING PROCEDURE. 29.1 If the Client has any complaint in relation to the service provided by the Company the complaint should be addressed, in the first instance, to the Customer Support Department. If the Client receives a response from the Customer Service Department but deems that the complaint needs to be raised further the Client may contact the Compliance Department that is an independent department within Company. Both the Customer Support Department and the Compliance Department shall thoroughly examine any complaints as required, taking into account any information contained within the books and records of the Company, including but not limited to the Client’s Trading Account journal.
COMPLAINTS HANDLING PROCEDURE. Upon receipt of the Depositor's complaint, the Bank shall investigate and respond to the Depositor in good faith. If the Depositor does not accept such response, he/she may apply to the Financial Ombudsman Institution for mediation proceedings, or file a complaint with the competent authority. 二、 有關支票存款特別約定事項
COMPLAINTS HANDLING PROCEDURE. As a firm licensed by the Safeagent Scheme, Taylors Lettings aim, at all times, to provide the highest standards of service to all landlords and tenants but, to ensure that your interests are safeguarded, we offer the following: • If you believe you have a grievance, please write in the first instance to Xxx-Xxxx Xxxxxxxx-Xxxxx, Office Manager at the following address: Taylors Lettings 2 New Rents Xxxxxxx XX00 0XX • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If the investigation requires longer than this timescale we will advise you in writing and confirm our revised response date. • If you remain dissatisfied with the result of the internal investigation please contact Mr R Xxxxxx, Director, who will review the complaint. • Following the conclusion of our in-house review we will write to you with a final written statement. • If dissatisfied with the conclusion of our in-house review of your complaint, you can refer the matter to: The Property Ombudsman Xxxxxxx Xxxxx
COMPLAINTS HANDLING PROCEDURE. 8.1 Complaints shall be addressed, in the first instance, to the Customer Support Department. If the Client received a response from the Customer Support Department but deems that the complaint needs to be raised further, then the Client shall contact the Compliance Department. Both of the Departments shall examine the complaints as required by taking into account the Terms and Conditions of the Company.
COMPLAINTS HANDLING PROCEDURE. 13.1 Either party shall notify the other party immediately on receiving a complaint from a Client which relates to the other party’s regulated activities and provide them promptly with copies of any relevant information and documentation, the originals of which shall be retained by Both parties for at least 3 years from the date the complaint is received.
COMPLAINTS HANDLING PROCEDURE. 28.1 To file any complaint, the Client should send an email to xxxxxxxxxx@xxxxxxxxxx.xxx. The complaint shall be assigned a unique number and the Client will be advised of the complaint status by email, sent from xxxxxxxxxx@xxxxxxxxxx.xxx within seven (7) working days. All complaints filed through any other method will not be taken under consideration.
COMPLAINTS HANDLING PROCEDURE. Any complaint should be addressed in the first instance to the Insurer’s Coverholder in Lithuania: Xxxxxxxx Xxxxxxxxxxx, CEO Baltic Underwriting Agency, AB Xxxxxxxx xxx. 00, Xxxxxxx 00000, Xxxxxxxxx xxxx@xxxxx.xx Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being received. A decision on your complaint will be provided to you, in writing, within 15 (fifteen) working days of the complaint being received. Should you remain dissatisfied with the final response or if you have not received a final response within 15 (fifteen) working days (as applicable) of the complaint being received, you may be eligible to refer your complaint to the Bank of Lithuania. The contact details are as follows: Bank of Lithuania Supervision Service Xxxxxxx xxx. 000, XX-00000 Xxxxxxx, Xxxxxxxxx Tel: +000 0 000 0000 Fax: +000 0 000 0000 E-mail: xxxx@xx.xx Website: xxx.xx.xx/xxxxxxxx_xxxxxxxxxx
COMPLAINTS HANDLING PROCEDURE. A copy of our complaints handling procedure is available upon request. We thank you for your kind instructions in this matter and trust that the above accurately reflects the terms of our engagement. Date: Signed: Xxxx Xxxxxxxx BA For Xxxxx Xxxxx Residential South Belfast Office AGENCY AGREEMENT – ACCEPTANCE FORM Address of the Property to be marketed: RE: 51 CUSTOM HOUSE RESIDENCE, 0 XXXXXX XXXXXX, XXXXXXX, XX0 0XX I/We accept and understand the contract documentation enclosed with your letter dated 6th July 2023 and instruct Xxxxx Xxxxx Residential to market my property. I/We accept our obligation to instruct our solicitor to pay your sales commission upon completion. Signature: Date: Please note that both parties must sign if the property is owned in joint names »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»» Marketing Package Payment: Fee: £195.00 Total (Incl. VAT @ 20%): £234.00 ❒ I enclose a Cheque made payable to ‘Xxxxx Xxxxx Residential’ »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»» Payment can also be made by BACS – Payment Details are as follows: Bank: AIB Account No.: 15478035 Sort Code: 93-80-92 Account Name: Xxxxx Xxxxx Office Account
COMPLAINTS HANDLING PROCEDURE. 13.1. All the complaints shall be sent by email on xx@xxxxxxxxxxxxxx.xxx . The complaint shall be assigned a unique number and the Company shall revert and communicate as per Company internal complains manual.
COMPLAINTS HANDLING PROCEDURE. In accordance with FCA requirements we have developed Internal Complaints Handling Procedures. A copy of the procedures is available on request.
