Complaints and Compensation. 18.1. The Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should an Investor have a complaint, he should contact the Manager in the first instance. If the Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman can be contacted at: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Tel: 0000 000 0000.
Appears in 4 contracts
Samples: Investment Management Agreement, Investment Management Agreement, Investment Management Agreement
Complaints and Compensation. 18.1. The Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should an Investor have a complaint, he should contact the Manager in the first instance. If the Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman can be contacted at: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Tel: 0000 000 0000.
Appears in 2 contracts
Samples: Investment Management Agreement, Investment Management Agreement
Complaints and Compensation. 18.1. The Investment Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should an Investor have a complaint, he should contact the Manager in the first instanceInvestment Manager. If the Investment Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman can be contacted at: WebsiteEmail: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Tel: 0000 0800 000 0000.
Appears in 2 contracts
Samples: Aim Eis Investor Agreement, Investor Agreement
Complaints and Compensation. 18.1. 18.1 The Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should an Investor have a complaint, he should contact the Manager in the first instance. If the Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman can be contacted at: Websitewebsite: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Telxxx.xxxxxxxxx-xxxxxxxxx.xxx.xx, tel: 0000 0800 000 0000.
Appears in 1 contract
Samples: Investment Management Agreement
Complaints and Compensation. 18.1. The Investment Manager has and the Custodian have established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should an Investor have a complaint, complaint (including a complaint about the Custodian) he should contact the Manager in the first instanceInvestment Manager. If the Investment Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman can be contacted at: WebsiteEmail: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx complaint. xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Tel: 0000 000 0000.
Appears in 1 contract
Samples: Investor Agreement
Complaints and Compensation. 18.1. The Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should an Investor have a complaint, he should contact the Manager in the first instance. If the Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman can be contacted at: Websitewebsite: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Telxxx.xxxxxxxxx-xxxxxxxxx.xxx.xx, tel: 0000 000 0000.
Appears in 1 contract
Samples: Investment Management Agreement
Complaints and Compensation. 18.1. The Manager has and the Investment Advisor have established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should an Investor have a complaint, he should contact the Manager in the first instanceinstance (who will liaise with the Investment Advisor as necessary). If the Manager cannot resolve the complaint to the satisfaction of the Investor, the Investor may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman can be contacted at: Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Tel: 0000 000 0000.
Appears in 1 contract
Samples: Investment Management Agreement