Common use of Complaints and Compensation Clause in Contracts

Complaints and Compensation. All formal complaints should in the first instance be made in writing to us for the attention of the Compliance Officer, at our stated address. Complaints will be dealt with in accordance with the FCA Rules. An explanation of the compensation arrangements available to you under the Financial Services Compensation Scheme, if any, established under Section 213 of the Act for compensating persons in cases where we are unable, or are likely to be unable, to satisfy any claims against us, is available on request. We will endeavour to resolve your complaint as quickly as possible but, in any event, we will acknowledge receipt of your complaint within five business days. The acknowledgement will include a full copy of our internal complaints handling procedure. Upon resolution of your complaint, we will send you a final response letter setting out the nature of that resolution and any applicable remedy. We are participants in the UK Financial Ombudsman Service (“FOS”). Disputes that cannot be resolved between you and us may be submitted to the FOS for mediation. The FOS’s compulsory jurisdiction covers complaints against authorised firms about their regulated activities and certain specified other financial services activities. It is provided free of charge to complainants. The FOS’s decisions are based on what is ‘fair and reasonable’ and are binding on firms if a complainant accepts them. The FOS can be contacted at Exchange Tower, London, E14 9SR. Please note that if you are a Retail Client, you have the right to refer a complaint or dispute to the FOS. You may also be entitled to use the European Commission’s online dispute resolution platform to facilitate the online resolution of the dispute. The platform can be found at xxxx://xx.xxxxxx/xx/xxx. The services conducted under this Agreement may be covered by the Financial Services Compensation Scheme (“FSCS”) if you are an “eligible claimant”. Please be aware that compensation payments under the FSCS are subject to a maximum payment per client. Further information regarding the FSCS can be obtained from us on request or from the FSCS at xxx.xxxx.xxx.xx.

Complaints and Compensation. All formal If you want to make a complaint, please contact us: • in writing: Complaint Resolution Prudential Lancing XX00 0XX • by phone: 0000 000 000 • on our website: xxx.xx.xx We might record your call for training and quality purposes. We’ll always acknowledge that we’ve received your complaint. Details of our complaints should in the first instance handling procedure can be made in writing found at: xxx.xx.xx/xxxxxxx_xx/xxxxxxxxx/ Our lines are open 8am-6pm, Monday-Friday. If you cannot settle your complaint with us, you may be entitled to us for the attention of the Compliance Officer, at our stated address. Complaints will be dealt with in accordance with the FCA Rules. An explanation of the compensation arrangements available refer it to you under the Financial Services Compensation Scheme, if any, established under Section 213 of the Act for compensating persons in cases where we are unable, or are likely to be unable, to satisfy any claims against us, is available on request. We will endeavour to resolve your complaint as quickly as possible but, in any event, we will acknowledge receipt of your complaint within five business days. Ombudsman Service: The acknowledgement will include a full copy of our internal complaints handling procedure. Upon resolution of your complaint, we will send you a final response letter setting out the nature of that resolution and any applicable remedy. We are participants in the UK Financial Ombudsman Service (“FOS”). Disputes that cannot be resolved between you and Xxxxxxxx Xxxxx Xxxxxx X00 0XX Telephone: 0000 000 0000 Further information about the Financial Ombudsman Service is available from us may be submitted to on request or on the FOS for mediation. The FOS’s compulsory jurisdiction covers complaints against authorised firms about their regulated activities and certain specified other financial services activities. It is provided free of charge to complainants. The FOS’s decisions are based on what is ‘fair and reasonable’ and are binding on firms if a complainant accepts them. The FOS can be contacted at Exchange Tower, London, E14 9SR. Please note that if you are a Retail Client, you have the right to refer website: xxxxxxxxx-xxxxxxxxx.xxx.xx Making a complaint or dispute will not prejudice your rights to pursue a claim in the FOScourts. You may also be entitled to use the European Commission’s online dispute resolution platform to facilitate the online resolution of the dispute. The platform can be found at xxxx://xx.xxxxxx/xx/xxx. The services conducted under this Agreement may be Prudential Distribution Limited is covered by the Financial Services Compensation Scheme (“FSCS”) ). This means that if we are unable to meet our liabilities to you, you may be eligible for compensation if you are an “eligible claimant”within the eligibility criteria for the FSCS. Please be aware This depends on the type of business and the circumstances of your claim. Establishing the level of protection that compensation payments under the FSCS are may provide is not a straightforward task. The FSCS may provide some protection, but it is a ‘last resort’ arrangement and the FSCS confirm coverage on a case by case basis. Any opinion that we’ve expressed as to the potential degree of protection provided by the FSCS is based on our understanding of the rules as they currently stand and may be subject to a maximum payment per clientchange. You should contact the FSCS for advice. Further information regarding details about the FSCS can be obtained is available from us on request or from and on the FSCS at xxx.xxxx.xxx.xxFSCS’s website: xxxx.xxx.xx This is our standard client agreement upon which we intend to rely. For your own benefit and protection you should read these terms carefully. You must let us know if you don’t agree with them as we will otherwise assume you have. If you don’t understand any point please ask for further information.