Support Channels Sample Clauses
Support Channels. Service Provider will provide telephone and email support via Service Provider Customer Service ("Support Channels") during the defined Service Hours. To make sure that severity 1-3 requests get respective attention by Service Provider, such support requests have to be raised by phone via the customer support number. Severity 4 support requests can be also raised via email. Contact details and Service Hours are published online under the following link.
Support Channels. Pilot will provide customer and technical support to Customer’s designated Support Contact via its normal customer Support channels. Support is available 24 hours a day, 365 days a year via email and telephone. Customer may call Pilot toll-free on (▇▇▇) ▇▇▇-▇▇▇▇ or email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ to receive Support.
Support Channels. If the Order Form specifies support channels, ▇▇▇▇▇▇▇▇▇ only agrees to respond to Support Requests sent via those channels. If the Order Form does not specify support channels, Developer only agrees to respond to Support Requests via e-mail, and to give Notice of an e-mail address for Support Requests on entering into this agreement.
Support Channels. Support is provided only through The Alliance’s ticketing system6 and all support requests shall be initiated by Subscriber Contact through that system. Support requests raised by (direct) e-mail or phone calls may not be processed. The Alliance will primarily communicate through this ticketing system (which notifies Subscriber Contact of updates by e- mail). The Alliance may contact Subscriber Contact by e-mail or setup an online meeting to clarify, analyze or address a reported issue.
Support Channels. Support Services shall be available via the following channels: email, phone, and web-based ticketing system.
Support Channels. In addition to the technical support described in the General SISW Maintenance Terms, a web portal and email address may also be used to contact XHQ customer support. The Documentation contains current information on how to contact XHQ customer support.
Support Channels. All incidents must be reported via the VISURE Support Channels, provided by Visure to the customer. The following email address can be used: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
Support Channels. Support channels from Samsung include the following: - Web Portal (▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇) resources: The web portal from Samsung Support provides a variety of support services, including: self-help articles, FAQs, discussion forums, and tools to raise and track tickets. Company will be given access to the web portal through log-in credentials. - Online Tickets: Company can raise tickets to the Samsung Technical Support Team through the Web Portal. - Phone Support: A local (or regional) phone number will be provided to Company to reach the Samsung Technical Support Team.
Support Channels. NETCARE provides FME with a decentralized support concept that considers the local conditions and/or specific requirements as described in the Service Catalogue. This Section is a summary of the available support channels. The NETCARE Intranet contains information regarding the Service Desks which enables the user to choose the correct support channel. In general the Service Desk(s) can be contacted by FME via e-mail or phone. NETCARE’s decentralized support concept differentiates the Central Service Desk Bad Homburg, the Central SAP Service Desk Bad Homburg and the decentralized Service Desks. Outside the regular Service times NETCARE provides an Emergency Support Service in order to support business critical IT Systems and their supportive infrastructure. Furthermore NETCARE provides FME with Onsite Support such as providing IMAC Services (IMAC = install, move, add, change) which comprise the setup, disassembly and move of NETCARE’s Services as well as the elimination of interferences and changes to the FME user’s IT equipment.
Support Channels. A dedicated, secure helpdesk is established for the Customer at the following address: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/support/home to enable the Customer's users to log support and technical maintenance issues on a 24/7 basis. This helpdesk will be the primary channel for the logging of all support and maintenance issues that arise for the Customer. Ireland 1800 940940 / UK 0800 043 2078 / US +▇▇▇▇▇▇▇▇▇▇▇/ HQ 00353 719622078 Monday - Friday from 08:30 - 17:00 GMT on a Business Day. ▇▇▇▇ provides 24x7x365 resourced support for Severity 1 and Severity 2 issues that have been raised via our Helpdesk that may occur outside of standard ▇▇▇▇ support hours.