Support Channels Sample Clauses
Support Channels. Service Provider will provide telephone and email support via Service Provider Customer Service ("Support Channels") during the defined Service Hours. To make sure that severity 1-3 requests get respective attention by Service Provider, such support requests have to be raised by phone via the customer support number. Severity 4 support requests can be also raised via email. Contact details and Service Hours are published online under the following link.
Support Channels. Pilot will provide customer and technical support to Customer’s designated Support Contact via its normal customer Support channels. Support is available 24 hours a day, 365 days a year via email and telephone. Customer may call Pilot toll-free on (▇▇▇) ▇▇▇-▇▇▇▇ or email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ to receive Support.
Support Channels. If the Order Form specifies support channels, ▇▇▇▇▇▇▇▇▇ only agrees to respond to Support Requests sent via those channels. If the Order Form does not specify support channels, Developer only agrees to respond to Support Requests via e-mail, and to give Notice of an e-mail address for Support Requests on entering into this agreement.
Support Channels. Support is provided only through The Alliance’s ticketing system6 and all support requests shall be initiated by Subscriber Contact through that system. Support requests raised by (direct) e-mail or phone calls may not be processed. The Alliance will primarily communicate through this ticketing system (which notifies Subscriber Contact of updates by e- mail). The Alliance may contact Subscriber Contact by e-mail or setup an online meeting to clarify, analyze or address a reported issue.
Support Channels. In addition to the technical support described in the General SISW Maintenance Terms, a web portal and email address may also be used to contact XHQ customer support. The Documentation contains current information on how to contact XHQ customer support.
Support Channels. All incidents must be reported via the VISURE Support Channels, provided by Visure to the customer. The following email address can be used: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
Support Channels. 3.1. The Customer agrees not to abuse SOHOBCOM’s support channels by way of flooding (sequential e-mails, phone calls or ticket submissions). Customer found flooding any of SOHOBCOM’s support channel may be blocked from using the flooded channel indefinitely. Additionally, as a result of a block, the Customer will give up rights to any Service Level Agreement Response Credit.
3.2. Issues shall not be submitted via multiple channels for the same issue or updated via multiple channels for the same update. For example: if the Customer emails a support request (and receive a confirmation from SOHOBCOM’s system) and subsequently calls SOHOBCOM’s support team via phone to report the same issue this will constitute abuse of SOHOBCOM’s support services.
3.3. A single point of contact within the Customer organization shall be assigned per unique/distinct issue submitted to SOHOBCOM . Multiple users submitting the same issue is prohibited.
Support Channels. 1 U shape, size and thickness as required, surface mounted, suspended, or set in poured concrete walls and ceilings. Part 3 Execution
Support Channels. A dedicated, secure helpdesk is established for the Customer at the following address: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/support/home to enable the Customer's users to log support and technical maintenance issues on a 24/7 basis. This helpdesk will be the primary channel for the logging of all support and maintenance issues that arise for the Customer. Ireland 1800 940940 / UK 0800 043 2078 / US +▇▇▇▇▇▇▇▇▇▇▇/ HQ 00353 719622078 Monday - Friday from 08:30 - 17:00 GMT on a Business Day. ▇▇▇▇ provides 24x7x365 resourced support for Severity 1 and Severity 2 issues that have been raised via our Helpdesk that may occur outside of standard ▇▇▇▇ support hours.
Support Channels. If you are using DBeaver Community Edition, please submit tickets to Github: ▇▇▇▇▇://▇▇▇▇▇▇.▇▇▇/dbeaver/dbeaver/issues/new/choose Trial users and licensed customers of PRO versions must submit tickets through our online support system available on the website: ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇/tickets We do not provide support through video conferencing DBeaver support team provides support for the DBeaver products only and does not solve internal database issues. The support level that users can receive for the database issues depends on the separate agreement with the database vendor. DBeaver license does not extend any third-party agreement and cannot be a reason for the additional level of support from the database vendor or third party driver providers.