Service Desk. (1) GreenOrbit provides a managed service desk as part of the Hosted Service. The Customer can contact the service desk (contact details are set out in the Standard Cloud Support SLA to:
Service Desk. 2.1 The Service Desk provides a single point of contact for Customers and is available for the reporting of incidents and the handling of enquiries.
Service Desk. 8.1.1 BT shall establish and shall operate a single fault reporting Service Desk (for which the contact details shall be contained in the Customer Handbook). This will operate 24 hours per day, 7 days per week for the purpose of the reporting of all Customer faults and the issuing of trouble tickets and logging of Remote Hands requests.
Service Desk. Service Provider’s Service Desk shall be the single point of contact for Authorized Users regarding Incidents, which include events that cause or may cause an interruption or reduction of service, as well as for requests for information and requests for services relating to all of DIR’s and DIR Customers’ IT Services. Service Provider’s responsibilities include:
Service Desk. Service Provider Service Desk shall provide a single point of contact for the MSI regarding Incidents, which include events that cause or may cause an interruption or reduction of service, as well as for requests for information and requests for services relating to all of DIR’s and DIR Customers’ Service Component-related Services. Service Provider responsibilities include:
Service Desk. DAG Tech shall provide the CLIENT and its Users with a Service Desk to address help requests in accordance with the following:
Service Desk. The Service Desk acts as the primary user interface between the Contracting Body’s IT users and the Information system function. The role of the Service Desk is to take ownership of all calls made to it, and to ensure that the Contracting Bodies are provided with incident resolutions. The Service Desk must be ITIL Compliant and may include, but will not be limited to, the provision of the following services: A logical ‘Single Point of Contact’ for all user contacts Contacts can be by telephone, email and fax. Contact answering Accurate recording of all contacts Timely updating of contact data Contact categorisation including contact type and severity levels Contact prioritisation Instigation of escalation procedures as appropriate Direct and prompt resolution of contacts Providing timely and accurate information to users Obtaining Contracting Body’s agreement or signoff prior to the closure of any contact Active ownership, tracking and management of all contacts within scope – to ensure contacts are resolved To keep the caller updated of the status of any contact where they are unlikely to be resolved or completed within the agreed time To update appropriate IT and user management of the status of all high priority and service affecting contacts Where necessary provide on-site support to the repair process Third party maintenance The Supplier, where legacy equipment is present, may be required to support and maintain OEM/multi-vendor goods, legacy or otherwise. Where this offering has a requirement to sub-contract to a 3rd party partner, the Supplier must act as the primary point of contact for the Authority and the Contracting Body at ALL times. Out of hour’s maintenance and support The Supplier must agree with the Contracting Body a process whereby ‘out of hours’ support is made available when required. The conditions and costs associated with this support will be agreed on an individual basis between the Contracting Body and the Supplier at the Call Off Agreement stage. Disaster recovery services The Supplier must make available to the Contracting Body their Disaster Recovery Plan. This plan should relate to the types of services/support the Supplier has been contracted to provide.
Service Desk. The Service Desk is the single point of contact for all computer, telephone, voicemail, problems, information or service requests for clients. The Service Desk can assist with a wide variety of technology questions, problems and requests. Whenever possible, the Service Desk staff will attempt to talk through a solution while clients are on the phone. If this is not possible, a client „request for service‟ will be logged into the Service Desk tracking system and an ITMS staff member will be assigned to provide further help.
Service Desk. The purpose of the service desk platform is to manage logged Incidents and Service Requests and centralise all related communication and progress. It is also the entry point and single point of contact for the service provider with key users. 🠦 TrustBuilder provides a single point of contact, called the Service Desk, for the Customer to which all Quality Related Calls are directed after a Service Request has been entered in the online portal. Incidents will be reported to and handled by TrustBuilder on the basis of a formal Incident handling procedure aiming at restoring service operations as quickly as possible and minimize the adverse impact on business operations. The Support Services will be performed according to the following operational rules, while all Incidents are entered through the Customer portal. For Priority 1 (as defined in Section 3 (Service Level Agreement)) calls, escalation by telephone is included. Service desk information Service Hours Depending on the Package – see below Supported Languages English Customer Portal xxxxx://xxxxxxx.xxxxxxxxxxxx.xxx
Service Desk. This module assists with the management of service desk operations, including booking in repair orders, allocating loan vehicles and invoicing customers. This enables the following high level business processes: creation of repair orders with parts and labour prices; production of repair order estimates and invoices; allocation of appropriate internal and external repair costs; management of customers’ requirements for dealer assisted transportation; maintenance of vehicle service history.
