Customer and Technical Support. Processor will provide reasonable customer service and technical support to Merchant in order to allow Merchant to accept and process transactions. Merchant shall respond promptly to inquiries from Cardholders and shall resolve any disputes amicably. If unresolved disputes occur with a frequency unacceptable to Bank or Processor, Bank and Processor may terminate this Agreement. Bank and Processor reserve the right to charge Merchant reasonable fees and reimbursement on an account of excessive Cardholder inquiries, refunds or Chargebacks. Merchant agrees to maintain the following information in writing with respect to each claim or defense asserted by a Cardholder for which Merchant has received notice:
Customer and Technical Support. Unless otherwise specified in your Proposal and Quotation you have access to customer and technical support between 8:30AM and 5:30PM GMT, Monday to Friday excluding UK statutory holidays. Out of hours calls are available and will be charged at £550 per each incident raised.
Customer and Technical Support. (a) Tier-1 Support. The first line of integration-related customer and technical support for Subscriber's users will be provided by Subscriber, and all integration-related service calls (e.g., calls relating to how to access and order HireRight's services through the Integration Application Provider's interface and/or in accordance with Subscriber's internal ordering procedures) by Subscriber's users initially will be directed to, and responded to, by Subscriber. Subscriber will be responsible for having its representatives available to assist its users with questions or problems concerning the integration.
Customer and Technical Support. Unless you have purchased enhanced customer support services, we will provide the basic customer and technical support for the Software to an administrative contact identified by the Customer. Our support obligation will be limited to email, chat or telephone support to Customer’s administrative contact and/or your End Users (depending upon the support agreement acquired) located in the U.S. and Canada during our normal business hours (8:30 a.m. to 8:30 p.m. Eastern Time, Monday through Friday - excluding all U.S. federal holidays). We will provide e-mail only support to End Users outside the U.S. and Canada, and all support will be provided in the English. Customer and technical support will address issues related to use of the Software, such as registration, navigation, configuration, installation and troubleshooting but will not include issues with respect to any End Users’ own internet connectivity issues or computer hardware issues. We may conduct maintenance of the software and Customer’s Web site, which will normally be performed each Sunday from 6:00 p.m.-11:00 p.m.
Customer and Technical Support. Digital Samba will provide Customer and technical support for the Products to End Users in accordance with our Agreement with Customer. Please refer to that Agreement for details.
Customer and Technical Support. Sub shall be responsible for administering and supporting the Electronic Banking and Billpay Services. Sub agrees to offer and provide support for users of Intuit products, including but not limited to Intuit Front-End Products, who subscribe to or otherwise utilize Sub's Electronic Banking and Billpay Services at least at the same level and quality, and on terms and conditions (including fees) no less favorable than those (i) Sub is providing (or is being provided on behalf of Sub) to such users during the ninety (90) day period ending at the Effective Time and (ii) which Sub and/or CheckFree provides to other users of Sub's Electronic Banking and Billpay Services for functionally equivalent services. Notwithstanding the foregoing, Sub shall have the right to refer customer queries to Intuit's customer support services.
Customer and Technical Support. Intuit shall be solely responsible for supporting Intuit Front-End Products, but excluding those features therein which relate to Sub's and/or CheckFree's Electronic Banking and Billpay Services accessible through such products. Intuit agrees to offer and provide support for users of Intuit Front-End Products, who subscribe to or otherwise utilize Sub's and/or CheckFree's Electronic Banking and Billpay Services at least at the same level, and on terms and conditions (including fees) no less favorable than those (i) Intuit is providing (or is being provided on behalf of Intuit) to such users during the ninety (90) day period ending at the Effective Time and (ii) which Intuit provides to users of Intuit's products and/or services who subscribe to or otherwise utilize Electronic Banking and Billpay Services provided by any entity other than Sub or CheckFree. Notwithstanding the foregoing, Intuit shall have the right to refer customer queries to Sub's and/or CheckFree's customer support services.
Customer and Technical Support. From the Effective Time until July 31, 1997, Intuit will continue to provide the customer and technical support it currently is providing and plans to provide (as indicated in Intuit's budget for the fiscal year ending July 31, 1997) on behalf of Sub's Electronic Banking and Billpay Services.
Customer and Technical Support. Sitematic will provide all customer and technical support for the Custom Site. Standard hours of operation shall be Monday through Friday (excluding holidays) from 8am to 5pm PST. Customer support shall be conducted via email and phone support in the same manner Sitematic provides service for its direct customers. The parties will work together in good faith to develop procedures for transfers between customer service personnel and other policies and practices aimed at service personnel and other policies and practices aimed at providing high quality customer services to end-users. Sitematic will have a dedicated customer support phone line represented as Tickxxx.xxx/Xxxxxxxxx. Xhen Sitematic makes the Event Form (as defined in Exhibit A) available for use by venue customers, Sitematic will be responsible for all active sites being `upgraded' to new event form. Sitematic has the right to use direct email to request the venue customer upgrades the web site themselves, but for upgrades not made within 30 days of availability. Sitematic will be responsible for edits to new Event Form.
Customer and Technical Support. LEGOO MANDARIN will provide Customer and technical support for the Products to End Users in accordance with our Agreement with Customer. For online classroom end users, we are not responsible the internet speed, the interruption of your internet service and the setup of your system. Please refer to that Agreement for details.
