Service Level Agreement Credit Time Limitation. Service Credits made by Verizon to Customer under this Service Level Agreement are the sole and exclusive remedy available to Customer in respect of any failure to meet a Service Level Standard. Notwithstanding the preceding sentence, Customer may pursue the following options after three consecutive months of non-compliance with the PIP Service SLA:
Service Level Agreement Credit Time Limitation. After three consecutive months where Verizon has not met the same Service Level Standard (e.g. the Service Level Standard for E-Line EVC has not been met) for the same E-Line EVC :
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same SLA for 3 consecutive months, Customer may elect to: Continue the UCCaaS/Hosted Calling Service with a limit of 6 months of credits for any individual SLA within a twelve month period. Discontinue UCCaaS/Hosted Calling without liability except for charges incurred prior to discontinuation. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA.
Service Level Agreement Credit Time Limitation. After three (3) consecutive months where Xxxxxxx has not met the same Service Level Standard (e.g. the Service Level Standard for E-LAN EVC has not been met) for the same E-LAN EVC:
Service Level Agreement Credit Time Limitation. If Xxxxxxx has failed to meet the same SLA for three (3) consecutive months, Customer may elect to: • continue the Managed IP PBX Service with a limit of six (6) months of credits for any individual SLA within a 12-month period. • discontinue Managed IP PBX Service without liability except for charges incurred prior to discontinuation of the Managed IP PBX Service. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If 3rd Party Maintenance provider causes the payout of SLA credits for three (3) consecutive months, Verizon has the following options: • require a change of 3rd Party Maintenance provider, as applicable; or • terminate its performance obligations under this Managed IP PBX SLA for the related SLA. Appendix A: General Exclusions The following exclusions apply to all Service Level Agreements contained in this document: • No SLA will be deemed missed due to any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control, including without limitation, disconnection of power to the CPE. • No SLA will be deemed missed due to Force Majeure, as defined in the Agreement. • SLA time will be suspended for scheduled maintenance by Customer or entities under Customer’s direction or control; • SLA time will be suspended for scheduled maintenance by Verizon within Verizon’s maintenance windows; • No SLA will be deemed missed due to lapses of IP PBX Service before the IP BPX Service is up and billable will not be eligible for SLA credits. • CPE with less than 24 x 7 x 4 coverage with Verizon or a Verizon approved 3rd party maintenance provider will not be eligible for SLA credits. • SLA time will be suspended for the amount of time delays due to Customer Time. • No SLA will be deemed missed due Trouble Tickets associated with any act or omission of any third party. • SLA commitments may be adjusted to reflect the service levels provided by the maintenance provider. • No SLA will be deemed missed due to the Customer not fully complying with Verizon recommendations for network and server configuration. • No SLA will be deemed missed due to changes to the recommended network or server configuration, trunking or dial plans without Verizon’s prior agreement. • No SLA will be deemed missed due to performance ...
Service Level Agreement Credit Time Limitation. If Company has failed to meet the same SLA for three consecutive months, Customer may elect to: continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Company Account Team within 30 days following the end of either the third or subsequent consecutive month of Company's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same SLA for three consecutive months, Customer may elect to: continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three (3) consecutive months, Verizon has the following options: require a change of 3rd Party Network or Maintenance provider, as applicable; or terminate its performance obligations under this Managed WAN SLA for the relevant SLA for sites with 3rd Party Network or Maintenance provider.
Service Level Agreement Credit Time Limitation. If Vxxxxxx has failed to meet the same SLA for [**] consecutive months, Customer may elect to: • continue the Managed WAN Service with a limit of [**] months of credits for any individual SLA within a 12-month period. • discontinue Managed WAN Service without liability except for charges incurred prior to discontinuation of the Managed WAN Service. Customer must submit a written disconnect notice to their Verizon Account Team within [**] following the end of either the third or subsequent consecutive month of Vxxxxxx’s failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for [**] consecutive months, Verizon has the following options: • require a change of 3rd Party Network or Maintenance provider, as applicable; or • terminate its performance obligations under this Managed WAN SLA for the related SLA.
Service Level Agreement Credit Time Limitation. The customer has options regarding the service after [**] of non-compliance on the part of Verizon for the Service Level Agreement.
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same SLA for three consecutive months, Customer may elect to: continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three
