Change Management Service Level Objectives Sample Clauses

The Change Management Service Level Objectives clause defines the standards and performance targets for managing changes within a service or project. It typically outlines the expected response times, approval processes, and communication protocols for implementing changes, such as software updates or process modifications. By establishing clear objectives and measurable criteria, this clause ensures that changes are handled efficiently and with minimal disruption, thereby maintaining service quality and reducing operational risks.
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Change Management Service Level Objectives. The express and emergency Change Management service level objectives are to complete certain change management requests, listed below, within 24 hours of the change being scheduled with Customer (an Express Change), or within four hours if designated by Customer as an emergency (an Emergency Change). Emergency Changes are changes requested by ▇▇▇▇▇▇▇▇’s submission of a Priority 1 Trouble Ticket. The semi-automated Managed WAN support for Private IP dynamic bandwidth Change Management service level objective is completion within 72 hours after the change was submitted by Customer in the Verizon Private IP dynamic bandwidth portal. 4.5.1 Express and Emergency Change Management Definition Express and Emergency Change Request Types: These are a subset of current change request types that would be eligible for Express and Emergency Change Management: • Activate Previously Configured LAN Interfaces • DHCP Configuration - Modify • Entity Host Name Change • Interface Modify • IP Address/Subnet Mask Change • IP Network Routed Protocol - Modify • Modify Filters/Access-Lists - Single Device • Password Change • Privilege Exec Commands - Modify • Request Copy of Managed Device Configuration • Static Route - Add/Delete/Modify • Switch Port - Modify • Terminal Access Controller Access Control System (TACACS)/Radius Server – Modify Both Emergency and Express change requests do not provide for scheduling, coordination, follow-up, impact assessment or evaluation before or after such request by Customer.
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