RESPONSIBILITIES OF THE SERVICE PROVIDER. The Service Provider agrees to: ● Provide supports that meet the Participant’s needs at the Participant’s preferred times; ● Inform Participant of their right to choice and control; ● Communicate openly and honestly in a timely manner; ● Treat the Participant with courtesy and respect; ● Consult the Participant on decisions about how supports are provided; ● Upon request, give the Participant information about managing any complaints or disagreements, as per our Complaints management policy. ● Listen to the Participant’s feedback and resolve problems quickly; ● Give the Participant a minimum of 24 hours’ notice if the Service Provider has to change a scheduled appointment to provide supports; ● Give the Participant the required notice if the Service Provider needs to end the Service Agreement (see Section 7 – Changes to or Ending this Service Agreement for more information); ● Protect the Participant’s privacy and confidential information; ● Maintain all qualifications, licences and accreditation required to provide the service; ● Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the Participant, and ● Issue regular statements of the supports delivered to the Participant.
RESPONSIBILITIES OF THE SERVICE PROVIDER. 8.1 The Service Provider undertakes to ensure the security, independence and confidentiality of Party A’s Product / Service information, customer information, data and other confidential information according to the requirements of Party A and relevant regulatory authorities, such as China Insurance Regulatory Commission, China Securities Regulatory Commission and China Banking Regulatory Commission.
RESPONSIBILITIES OF THE SERVICE PROVIDER. 8.1 The Service Provider will:
RESPONSIBILITIES OF THE SERVICE PROVIDER. 3.3.1. The Service Provider will use its best endeavours to meet or exceed the Service Levels during the Head Agreement Period.
RESPONSIBILITIES OF THE SERVICE PROVIDER. 6.1 To arrange manpower as per Annexure A and start work as per the stipula- tion there.
RESPONSIBILITIES OF THE SERVICE PROVIDER. 12.1 The Service Provider shall provide qualified service personnel to carry out the preventative maintenance tasks listed in Annexure D.
RESPONSIBILITIES OF THE SERVICE PROVIDER. The Service Provider shall develop and maintain an inspection system intended to ensure its compliance with all its responsibilities under this Agreement, including quality of service and customer satisfaction. This system shall include written records of inspections made. The Service Provider shall provide these records to the Government upon request.
RESPONSIBILITIES OF THE SERVICE PROVIDER. 6.1 To arrange manpower and start work as per the stipulation there.
RESPONSIBILITIES OF THE SERVICE PROVIDER. The Service Provider shall provide qualified service personnel to carry out the preventative maintenance tasks listed in Annexure D. The approved listing of qualified service personnel and or subcontractors are attached as Annexure E. Any substitutions or variations to this list of approved service personnel may be approved by USP after submission and endorsement by USP of the CVs and or subcontractor details of proposed substitutes. The Service Provider shall ensure that the service personnel- Are conversant with the Occupational Health and Safety Laws of Fiji; Are effectively supervised by the Service Provider and that the level of supervision is of a sufficient standard to comply with the preventative maintenance tasks scheduled in Annexure D; and Are physically and mentally fit to fulfill their duties. The Service Provider shall at its own cost ensure that: The service personnel are properly and appropriately clothed at all times when on duty as prescribed in terms of the Occupational Health and Safety Act; Its service equipment is maintained and in a fully serviceable condition so as to comply with the legal safety requirements and to enable the service personnel to meet the requirements of the RFP; Any change room, plant room and facilities made available to the service personnel are kept in a clean and tidy condition; Appropriate signage and notification pertaining to temporary closure, danger zones, inconvenience or public safety is prominently displayed whenever required; and The Service Provider shall present, on conclusion of each inspection, maintenance service, supply of diesel or break and fix repair, an acknowledgement of service slip in duplicate for the signature of the USP Representative. The duplicate copy shall be retained by the USP Representative for record purposes. The Service Provider shall ensure that his personnel comply with the requirements of this Agreement at all times and in all respects. The Service Provider is required to provide a level of resource necessary to fulfill his commitments at all times and to take into account sickness and holidays etc. of service personnel. The Service Provider shall have sufficient infrastructure on a regional cluster basis for the effective management of this Agreement and the Service Provider shall provide all items/equipment necessary for the proper execution of the Services in terms of this Agreement. The Service Provider shall set up a Service Centre, to which Service Calls will be logg...
RESPONSIBILITIES OF THE SERVICE PROVIDER. 2.1 The Service Provider is responsible for providing Open Access Services (the "Open Access Services") for the Contribution. Subject to the payment of the Open Access Fee as defined below, the Open Access Services provided by the Service Provider include the technical and administrative services necessary for the preparation, production and publication of the Contribution, as well as ensuring high product quality. These services typically include:
