Post Go-Live Support Sample Clauses

Post Go-Live Support. 1. The State shall provide Tier 1 post-production support to its workforce, while Contractor shall provide Tiers 2 and 3 support. To the extent anything in Contractor’s proposal or the State’s RFP conflict with this statement, this delimitation of Tier 1 with the State and Tiers 2 & 3 with the Contractor controls.
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Post Go-Live Support. After “go live”, ISG consultants will assist the post-implementation support team in identifying and resolving problems and in providing support to the user agencies and the vendor community (where applicable). We will also evaluate stability and provide feedback to speed optimization of the new business processes, assess unique and periodic transaction activities (e.g., year-end closing activities, if applicable), and assess other operational concerns as directed by project governance. As the final project task, ISG Public Sector will conduct a Post-Implementation Review to recap project status, recommended plans for the future, and lessons learned.
Sample 1
Post Go-Live Support. Contractor will provide post Go-Live Support thirty days (30) following Go-Live Implementation. Contractor will support Agency staff with any system issues while Agency is utilizing the Application by providing a Aeon Nexus Support Portal. The Aeon Nexus Support Portal and Services will include, at a minimum:
Sample 1
Post Go-Live Support. The Contractor shall provide at least one (1) full-time staff onsite to provide post go-live support for fifteen (15) calendar days, after the solution goes live to Covered California staff. Contractor’s full-time staff member will perform the following duties:
Sample 1
Post Go-Live Support. During the Post Go-Live period (mutually agreeable time period after Go-Live), Intelex project team will work with PCCA to prioritize and address potential issues. Upon completion of the post Go-Live period, all remaining tickets, upon mutual agreement by Intelex and PCCA, will be transferred to the Intelex Application Support Department ("ASD") and be addressed with assistance from the Intelex ASD team. Intelex will provide up to 4 hours of Post Go-Live consulting services.
Sample 1
Post Go-Live Support. During the Post Go-Live period (mutually agreeable time period days after Go-Live), Intelex project team will work with Port of Corpus Christi to prioritize and address potential issues. Upon completion of the post-Go-Live period, all remaining tickets, upon mutual agreement by Intelex and PCCA, will be transferred to the Intelex Application Support Department ("ASD") and be addressed with assistance from the Intelex ASD team Intelex is estimated to provide up to 4 hours of Post Go-Live consulting services.
Sample 1

Related to Post Go-Live Support

  • Administrative Support Employee shall be provided with office space and administrative support.

  • Service Support In accordance with an agreed upon Statement of Work and SLA, the Services may include Service Provider’s standard customer support services (the "Support Services") in accordance with the Service Provider’s service support schedule then in effect, available at xxxx://xxxxxxxxxxxxx.xxx/msa (or a successor website address) or as otherwise set out in the applicable Statement of Work or SLA (the "Support Schedule"). Service Provider may amend the Support Schedule from time to time in its sole discretion. Customer may purchase enhanced support services (“Expertise on Demand”) separately at Service Provider’s then current rates, or as otherwise agreed upon in respect of such Expertise on Demand services.

  • Remote Support 3.11.1 Remote Support, covering telephone support at minimum, is mandatory, when and throughout the period the Software is being used at Live State, unless otherwise agreed in writing between HW and the Licensee.

  • PRODUCT SUPPORT a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • Hardware Support During the Term, Seller shall use commercially reasonable efforts to install mandatory Hardware updates in accordance with the terms of the Service Contract as such materials become available for distribution. Whether a Hardware update is mandatory shall be determined by Seller in its sole discretion. Seller shall reschedule Hardware updates to coincide with preventive maintenance visits. If Purchaser requests that such Hardware updates occur at a time or date other than during preventive maintenance visits, Seller may, at its sole discretion, charge Purchaser for any costs and expenses incurred in connection with such Hardware update visit. All updated Hardware and components thereof and Purchaser’s use of the same shall be subject to this Agreement and the Original Terms.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

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