Post Go-Live Support Sample Clauses
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Post Go-Live Support. Prepare the material required for deployment that meets acceptance criteria for the go live. Planning of configuration versions or packages. These versions are sets of SW objects that are grouped according to functional criteria. Change planning. Prepare documentation that contains operational support conditions for the application after it goes live. Define a roll-back procedure in case the going live operation cannot be successfully completed. Post go-live checks (where applicable) to confirm solution is working as per design.
Post Go-Live Support. The Contractor shall provide at least one (1) full-time staff onsite to provide post go-live support for fifteen (15) calendar days, after the solution goes live to Covered California staff. Contractor’s full-time staff member will perform the following duties:
a. Tracking and resolving issues and defects as they arise.
b. Tracking and resolving design gaps.
Post Go-Live Support. During the Post Go-Live period (mutually agreeable time period after Go-Live), Intelex project team will work with PCCA to prioritize and address potential issues. Upon completion of the post Go-Live period, all remaining tickets, upon mutual agreement by Intelex and PCCA, will be transferred to the Intelex Application Support Department ("ASD") and be addressed with assistance from the Intelex ASD team. Intelex will provide up to 4 hours of Post Go-Live consulting services.
Post Go-Live Support. After “go live”, ISG consultants will assist the post-implementation support team in identifying and resolving problems and in providing support to the user agencies and the vendor community (where applicable). We will also evaluate stability and provide feedback to speed optimization of the new business processes, assess unique and periodic transaction activities (e.g., year-end closing activities, if applicable), and assess other operational concerns as directed by project governance. As the final project task, ISG Public Sector will conduct a Post-Implementation Review to recap project status, recommended plans for the future, and lessons learned.
Post Go-Live Support. Once the Professional Services project is complete, the customer will have access to OpenGov Standard Support including: ● Access to the OpenGov Resource Center ● Online access to the support request portal ● Access to phone and chat support 4:00AM PT to 7:00 PM PT Monday through Friday, excluding OpenGov holidays Exhibit D This Support and Software Services Levels Exhibit (“Support Exhibit”) is to OpenGov’s Software Services Agreement, as amended (the “Agreement”). Capitalized terms not defined herein have the meaning indicated in the Agreement and its associated Order Form(s).
Post Go-Live Support. 1. The State shall provide Tier 1 post-production support to its workforce, while Contractor shall provide Tiers 2 and 3 support. To the extent anything in Contractor’s proposal or the State’s RFP conflict with this statement, this delimitation of Tier 1 with the State and Tiers 2 & 3 with the Contractor controls.
Post Go-Live Support. During the Post Go-Live period (mutually agreeable time period days after Go-Live), Intelex project team will work with Port of Corpus Christi to prioritize and address potential issues. Upon completion of the post-Go-Live period, all remaining tickets, upon mutual agreement by Intelex and PCCA, will be transferred to the Intelex Application Support Department ("ASD") and be addressed with assistance from the Intelex ASD team Intelex is estimated to provide up to 4 hours of Post Go-Live consulting services.
Post Go-Live Support. Contractor will provide post Go-Live Support thirty days (30) following Go-Live Implementation. Contractor will support Agency staff with any system issues while Agency is utilizing the Application by providing a Aeon Nexus Support Portal. The Aeon Nexus Support Portal and Services will include, at a minimum: