HANDLING COMPLAINTS. 11.1 CONTRACTOR shall develop, operate, and maintain procedures for receiving, investigating, and responding to PARTICIPANT(s)’ complaints, including Civil Rights complaints, requests for COUNTY reviews, negative comments and other complaints relating to services provided under this AGREEMENT.
HANDLING COMPLAINTS a) The Lessee may file a complaint under this Rental Agreement by contacting the Dispute Resolution Officer. Unless otherwise determined by the Dispute Resolution Officer, all complaints must be in writing to P O Box 100, Macarthur Square NSW 2560. Complaints will be dealt with and, where possible, resolved at operational level. On receipt of a written complaint from the Lessee, the Dispute Resolution Officer shall promptly reply (within 7 Business Days) acknowledging receipt of the complaint. The Dispute Resolution Officer shall immediately investigate the complaint and if necessary correspond directly with the Lessee in relation to the disputed matter.
HANDLING COMPLAINTS. Whenever there is cause to believe that a complaint has arisen as a result of a cooperative effort as it may pertain to this Agreement, the requesting agency shall be responsible for documenting the complaint to ascertain at a minimum:
HANDLING COMPLAINTS. 9 CONTRACTOR shall develop, operate, and maintain procedures for receiving, 10 investigating, and responding to complaints. 11 CONTRACTOR shall maintain a log for identification and response to complaints. 12 When complaints cannot be resolved informally, a system of follow-through shall be instituted. 13 Responses to complaints should occur within two (2) business days, unless otherwise authorized 14 by ADMINISTRATOR.
HANDLING COMPLAINTS. 7 12.111.1 CONTRACTOR shall develop, operate, and maintain procedures for 8 receiving, investigating, and responding to complaints.
HANDLING COMPLAINTS. (a) The Customer may file a complaint under this Rental Contract by contacting Rent Smarte in accordance with the details in Rent Smarte Credit Guide. On receipt of a written complaint from the Customer, Rent Smarte shall promptly reply within seven (7) business days acknowledging receipt of the complaint. Rent Smarte shall immediately investigate the complaint and if necessary correspond directly with the Customer in relation to the disputed matter;
HANDLING COMPLAINTS. 23 13.1 CONTRACTOR shall develop, operate and maintain procedures for 24 receiving, investigating and responding to service provider and participant 25 complaints, including Civil Rights complaints against direct service providers 26 made by participants, requests for State Hearings and formal grievances, 27 requests for COUNTY reviews, and other complaints relating to the TFC Early
HANDLING COMPLAINTS. Dissatisfied customers tell six other people on an average about their cause of complaint. Dealing with complaints quickly and efficiently is a key aspect of selling. The ability of a sales team to empathize with customers and react sympathetically creates goodwill. When the sales team promptly solves customer problems, the complainants will now spread the news of how well they have been treated. When dealing with customer complaints it is important to understand the anxiety level of customers and the difficulty that the customer may be facing because of the problem. Though the two aspects are related in most cases, i.e. the anxiety level of customers is proportional to the difficulty that the customer is facing, some customers feel high levels of anxiety even when the difficulty that they face is not much. Sales team may give such complaints low priority but it is fatal for a sales team to view a customer complaint objectively and from its own point of view. A complaint is only as serious as the customer believes it to be so. If a customer is very worried about a small fault in his equipment, the company will lose the customer if its sales team were to label him as “unduly worried”, and ignores his problem. More important than finding a solution to the customer problem, which is obviously important, is to reduce the anxiety of the customers, which in most cases can be done by reaching the customer site as soon as possible. Tour Management Journey routing may be delegated to salespeople. Many salespeople believe that the most efficient routing plan involves driving out to the farthest customer and zigzagging back to home base. But adopting a round trip approach usually results in lower miles travelled. But efficiency alone should not rule the journey routing. If an important customer has some urgent requirement, a salesperson should make adjustments to reach him even if the distance travelled increases. Call frequency is also delegated to salespeople. It is sensible to grade customers according to their potential of contributing to the revenues of the organization. Salespeople may over call on established, friendly customers even though they do not have much growth potential. Customers with greater potential to buy the company’s products should be visited more frequently. Relationship Management Many selling situations are not one-off, situation-specific encounters, but long term in nature. This is particularly true in organizational markets, where the two...
HANDLING COMPLAINTS. 7 CONTRACTOR shall develop, operate, and maintain procedures for 8 receiving, investigating and responding to complaints, including Civil Rights complaints, requests 9 for COUNTY reviews and negative comments relating to the TFC. 10 CONTRACTOR shall maintain a log for identification and response to 11 Mother's complaints. When complaints cannot be resolved informally, a system of follow-through 12 will be instituted which adheres to formal plans for specific actions and strict time deadlines.
