Responding to Complaints Sample Clauses
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Responding to Complaints. (a) Our Complaint Resolution Policy outlines the procedures we follow when dealing with complaints. These include acknowledging and responding to your complaint within specified timeframes, ensuring your complaint is investigated using all relevant information and the escalation of a complaint if you are not satisfied with how your complaint is addressed.
(b) If we do not:
(i) acknowledge a written complaint within 10 business days; or
(ii) respond to a written complaint within 20 business days, you may be eligible for a service standard payment. If eligible, you must ask us within 3 months of our failure to acknowledge or respond to the complaint to pay to you the applicable service standard payment.
(c) Clause 11.2(a) does not apply if an event outside of our control caused us to become liable for the payment or we have already made a service standard payment in respect of the same complaint.
Responding to Complaints. Lyft shall promptly inform any Rider who submits a Service Animal Complaint and for whom it has contact information that the complaint has been received and is being reviewed. If Lyft has an email address associated with the Rider the response will be sent to this email address.
Responding to Complaints. If a Guest submits a Disability-Related Complaint of discrimination to Airbnb’s customer support team or Accessibility Team, Airbnb shall typically provide complainants with a link to relevant Airbnb Educational Materials and an acknowledgement (if it has contact information) that the complaint has been received and is being reviewed. Airbnb shall typically complete its review of each complaint within fourteen (14) days of the complaint submission.
Responding to Complaints. KCC will lead on the handling and management of complaints relating to the Adoption Partnership South East and, where required, liaise with the Complaints Manager/Team of the respective Partner in developing a suitable response. Responses should be provided within a maximum of 20 working days, unless there is valid reason why this cannot be achieved. Complainants should be kept informed of time frames. Where there is multi-agency involvement a timescale will be agreed by negotiation, it is recognised that multi-agency investigations take longer to respond to. If issues arise with meeting time frames it may be necessary to send separate responses to complainants; this should be in negotiation with the complainant and would be as a last resort. The Head of Adoption will be responsible for responding to all complaints about the agency. All complaint responses must be approved and signed by the Head of Adoption.
Responding to Complaints. If there are any complaints or communications made by customers, citizens, citizen groups and/or public agencies about the Contract Services (collectively "complaints"), the CONTRACTOR shall investigate each such complaint and communication. If the CONTRACTOR determines that a complaint has a valid basis, the CONTRACTOR shall use reasonable efforts to provide a solution to any issues that are within the CONTRACTOR’s control raised by such complaints. The CONTRACTOR shall respond to all complaints as soon as possible, but no later than the end of the next Operating Day following receipt of the complaint.