Customer Success Manager (CSM). The Customer Success Manager is assigned to the account and serves as the Nearpod point of contact to the district for the implementation and throughout the life of the contract. The CSM is responsible for day-to-day interaction activities, documentation, facilitation, scheduling, and district communication. More specifically the CSM will: ● Consult on and help create the district implementation and training plan. ● Coordinate Curriculum Mapping with the district implementation team and curriculum department. ● Provide regular updates to district team on status toward goals. ● Assist in creation and coordination of resources listed below as well as others determined during the engagement. District Strategy Consultant Services- This role will be responsible for facilitating, consulting, scheduling and overseeing the training and implementation in alignment to the identified user personas. More specifically, they will: ● Consult and help create the district training and implementation plan. ● Train the District Innovative Learning Team to complete NCT I &II. ● Provide training consultation to District Innovative Learning team and other NCTs throughout the district. ● Coordinate Curriculum Mapping project. ● Provide regular updates to district project team on status towards goals. ● Assist in creation and coordination of resources listed below as well as other determined during the engagement. Innovative Learning Team Training - Existing team within the district that will be trained, as they will be key to the scalable approach for driving adoption and usage of the Nearpod solution. Nearpod Certified Trainer (NCT) Levels I & II - District resources identified that will deliver trainings at the school and district levels. They will be responsible for delivering districts at their "home" schools. They will also act as the "Nearpod Expert" at their school and will join an elite group that will first be managed through district strategy consultant services. They will serve as the liaison between the schools and the district and will provide not only trainings but support to their teachers and administration at the school level. Nearpod Certified Educators (NCE) - Teachers who have distinguished themselves as a local Nearpod expert at their school. These teachers will serve as a grade level experts at the school level. Teachers - the final level that will be utilizing the solution to drive student engagement. Resources - In addition to onsite, face to face trainin...
Customer Success Manager (CSM). At the beginning of the Client deployment, a BlueVoyant CSM will be assigned to the Client. This person will work directly with the Client and will act as their main point of contact beyond direct calls to the Security Operations Center.
