Customer Success Manager definition

Customer Success Manager. As the point person after project completion, the Customer Success Manager (CSM) will be part of the implementation as an advocate and to ensure a seamless transition to support post go-live. During the Implementation they will regularly check-in to ensure progress is being made and help with the addition of new modules or scope from a commercial perspective. Post go-live, they will provide regular check-ins to ensure the Customer is adopting the Purchased Products and deriving value from them. • Training Manager: Responsible for developing and executing the training plan, with the goal of effective adoption of the Purchased Products by Customer. The Training Manager will be involved throughout the project to ensure they have the Customer specific knowledge to design the most effective training plan possible.
Sample 1Sample 2
Customer Success Manager or “CSM” means the Softcat individual who provides strategic recommendations, best practices, or industry insights and who is committed to providing value at every interaction;
Sample 1Sample 2
Customer Success Manager means a dedicated resource that Licensee will have as a resource to ensure of full value is obtained, outside of Technical Support assistance. "Issue Resolutions" mean fixes, patches and workarounds that resolve errors, problems and nonconformities of the Solution with the Documentation.
Sample 1Sample 2

Examples of Customer Success Manager in a sentence

  • In addition to access to the CSC, you will be assigned a Customer Success Manager.

  • If you have custom SmartConnect nodes created for you by WennSoft, you’ll need to work with your Customer Success Manager to schedule an update of custom nodes, as part of your upgrade process.• To provide more precise descriptions for errors returned when using a SmartConnect node, you will need to set up Read Access to the SmartConnect database for the user that was set up to run the integrations.

  • As a general rule, the Customer Success Manager is available to Customer from 9:00 am to 5:00 pm in the Customer Success Manager’s time zone, except on holidays, non-working days (vacation days, sick leave, etc.) and internal training days.

  • Customer acknowledges and agrees that provision of Three Analyst and Customer Success Manager are subject to their respective Product Terms at Terms and Conditions | Three.

  • Customer may access the full Complete Service from the date they receive confirmation that their Customer Success Manager Service has been provisioned, and that their Three Analyst Service has been provisioned.

  • Following the completion of the post go-live support period and assuming all critical implementation tasks are complete, Customer will be transitioned to their Customer Success Manager (CSM) and to the First Due Support team.

  • One-Time Fees Subtotal $ 2,000.00 Subscription Fees Subtotal $ 14,200.00 Grand Total $ 16,200.00 Statement of Work Please see attached Statement of Work detailing the Implementation, Training, Data Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for this Exhibit A – Quote.

  • For impact on Customer’s Three Analyst Service or Customer Success Manager Service, please visit the applicable Product Terms at Terms and Conditions | Three.

  • As part of this Statement of Work, Customer will receive a Customer Success Manager who will be the point person for Customer post go-live.

  • Excluding where purchased as a chargeable Add-on or where incorporated into Customer’s Price Plan, should Customer’s account be allocated the Complete Service by Three, Three reserves the right to remove the Complete Service (in whole or in part) or replace Customer Success Manager with a Customer Success Executive, at Three’s sole discretion.


More Definitions of Customer Success Manager

Customer Success Manager means Origin main point of contact for any Service related matters.
Sample 1
Customer Success Manager is the individual designated by Ayla to serve as the Customer’s main point of contact in Customer’s use of the Services.
Sample 1

Related to Customer Success Manager

  • Airport Manager means that term as defined in section 2 of the aeronautics code of the state of Michigan, 1945 PA 327, MCL 259.2.

  • Program Manager refers to the professional management firm selected by the Owner as the Owner’s representative for the Project, and its employees and consultants.

  • ACS means “asset-controlling supplier” as that term is defined in the Cap and Trade Regulations.

  • system user means a natural or legal person supplying to, or being supplied by, a transmission or distribution system;

  • Contract Manager means the DNR staff person who processes this contract, makes payments, provides and facilitates dispute resolution, provides technical advice to the Compliance Forester, and is the first point of contact for questions relating to this contract or interpretation of Work. The Contract Manager may perform the duties of the Compliance Forester.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Auction Manager shall have the meaning set forth in Section 2.19(a).

  • Nuclear pharmacy means a pharmacy providing radio-pharmaceutical service.

  • Quality Manager means the individual identified by the Design-Builder who is responsible for the overall Quality Control program and Quality Control activities of the Design-Builder, including the quality of management, design and construction. (also referred to as the “Quality Control Manager”).