CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. 1. The Customer will provide all required materials as required by the SaaS Provider from time to time for the SaaS Provider to perform the Services.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. Only use the Service in accordance with what has been agreed with DNV. • Operate backup procedures and safe storage of backups of Customer’s data adequate for its business • Secure that persons communicating with DNV according to this Service Level Agreement have proper skills and training in the Service.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. During the Term of the Agreement, Customer will be responsible for the following:
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. 1. The customer will provide all the required data and materials as required by Springworks from time to time for Springworks to perform the Services.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. 4.1 Subject to Article 11 below, Customer grants to SAP the nonexclusive right to use Customer Data for the sole purpose of and only to the extent necessary for SAP to provide the Service, unless otherwise set forth in a product supplement or Order Form.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. Customer: (i) is solely responsible for the use of the Software by Customer and Customer’s employees, agents, contractors, representatives and any other personnel authorized by Customer to access the Software (collectively, “Users”); (ii) shall require Users to comply with the terms of this Agreement and User license agreement required at the time of installation (“XXXX”) referenced in Exhibit D; and (iii) shall require Users to comply with the terms of this Agreement; and (iv) shall comply with all applicable federal, state, local, foreign and international laws, rules, regulations, ordinances, treaties and governmental orders (collectively, “Laws”) in using the Software (including, without limitation, (A) all antibribery laws (including the Foreign Corrupt Practices Act (US) and the Anti Bribery Act (UK)); and (B) all export control laws and regulations (including the U.S. Export Administration Regulations).
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. Adhere to requested Solution upgrades to stay within two product versions of the most recent one available. DNV reserves the right not to provide support to any part of the Solution which falls behind of two versions of the latest core product unless kept there by explicit mutual agreement. • Provide and maintain all computer hardware, software and associated equipment situated on the Customer premises such equipment to meet as a minimum the specification required to operate the Solution • Inform DNV of any changes or issues that may impact the delivery of the Solution • Agree responsibility for pre and post upgrade actions • Authorise Change Controls to cover upgrades, changes and improvements • Validate stability of the Solution and integrity of integrity of data following upgrades, changes and Business Continuity events • Maintain own internal Business Continuity Plan to facilitate the recovery of business functions for appropriate users • Secure that persons communicating with DNV according to this agreement has proper skills and training in the service provided 7 SAAS SUPPORT Support for the Solution is provided to the Customer during standard business hours, which are between 08:00 and 16:00 CET Monday to Friday excluding Norwegian public holidays, the contact details of which will be provided as part of the Customer activation process Support requests must be sent to the relevant support email address and the following details provided by the customer for all support requests and incidents: • Contact name and telephone number/email address • Description of the problem and steps to reproduce • Actions taken thus far to attempt resolution • Requested supported priority • Supporting screen shots and log files All support requests / incidents will be handled as quickly as possible and in-line with the service levels defined in Section 7.1.1 and 7.1.2 of this SLA. (Service requests may be put on hold and the clock ‘stopped’ while awaiting action from the Customer. Progress updates may be halted by agreement once solution/actions agreed)
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. (a) The Customer:
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. 4.1 Customer represents, warrants and covenants that after truncation of an original check, Customer shall safeguard the Electronic Items and original checks identified in any Electronic File previously sent to Bank in order to ensure that such original checks and Electronic Items: (i) shall not be submitted for deposit with Bank or any other financial institution, except in accordance with the terms and conditions of this Appendix related to un-processable Electronic Items and (ii) shall not be transferred for value to any other person or other entity. Customer shall stamp "SCANNED" of the front of each check. In addition, in conjunction with the scanning process, the back of each check will automatically be virtually endorsed with the following information: (i) FOR DEPOSIT ONLY; (ii) Account number; (iii) Customer name; (iv) date of deposit; (v) time stamp, batch ID and sequence number; and (vi) routing number.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. 7.1 Customer responsibilities The Customer will be responsible for:
