Colocation Planned Maintenance Sample Clauses

Colocation Planned Maintenance. Planned Maintenance for Cloud Services will be limited as follows: Schedule: only performed between 12AM - 4AM Central Time Notification: minimum of one (1) week advance notification to Customer 5.2 Cloud Availability SLAs. Service Level commitment for availability and performance of LightEdge Cloud Services: ● DEDICATED PRIVATE CLOUD ● VIRTUAL PRIVATE CLOUD ● POWER CLOUD ● WORKPLACE CLOUD ● HOSTING SERVICES – VIRTUAL DATA CENTER (Legacy) Service Level Service Level Agreement SLA Credit CLOUD SERVICE AVAILABILITY 100% DESCRIPTION: LightEdge maintains Cloud Service Platforms with a variety of redundancies such as electrical, network, compute failover and storage protection to ensure uninterrupted service to Customer. LightEdge Cloud Services are designed and maintained for mission critical use. All key infrastructure components such as electrical and network connectivity are maintained to N+1 redundancy. Storage is protected using RAID or similar technologies. MEASURED BY: Cloud availability is measured every 5 minutes by LightEdge via remote monitoring system that monitors hundreds of Service components such as temperature, failed hardware components, network availability, service logs and software faults on all Cloud Service components. Service Failure occurs when Customer is unable to utilize LightEdge Cloud Services due to a problem with the Cloud Service infrastructure or software provided by LightEdge. For example, a failure of a LightEdge compute host resulting in Customer VMs crashing would constitute a Service Failure. A Windows Server VM crashing due to an application fault would not constitute a Service Failure. Service Failure begins when the monitoring system detects a Critical or Major event that results in an inability by Customer to utilize LightEdge Cloud Services, or such event results in the loss or complete disruption of Customer workload running on LightEdge Cloud Services. Service Failure ends when the monitoring system detects a return to normal conditions. 5% for each 30 minutes of Service Failure CLOUD SERVICE PERFORMANCE 100% DESCRIPTION: LightEdge maintains the Cloud Service Platform in good working order and guarantees not to significantly oversubscribe or overload infrastructure, causing performance impact to Customer workload. MEASURED BY: Cloud performance is measured every 5 minutes via remote monitoring system that measures a variety of Service components such as host level CPU, disk performance, and network performance stat...
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Colocation Planned Maintenance. Planned Maintenance for Colocation Services will be limited as follows: Schedule: only performed between 12AM - 4AM Central Time Notification: minimum of three (3) week advance notification to Customer 4.2 Electrical Power SLAs. CAGE OR PRIVATE SUITE RACK with CUSTOMER PROVIDED POWER STRIPS SHARED COLO or RACK w/ LIGHTEDGE PROVIDED POWER STRIPS Measured at output side of distribution panels (PDUs) feeding Customer space Measured at input to Customer rack power strips (CDUs) Measured at output of LightEdge supplied rack power strips (CDUs) Service Level commitment for electrical power delivery in a LightEdge data center is: ● PRIVATE SUITE COLOCATION ● CAGE COLOCATION ● RACK COLOCATION ● SHARED COLOCATION Service Level Service Level Agreement SLA Credit REDUNDANT ELECTRICAL POWER 100% DESCRIPTION: LightEdge delivers electrical power associated with Colocation Services in a redundant manner. LightEdge electrical supply infrastructure is designed and maintained for mission critical use. All key infrastructure components are maintained to N+1 redundancy. Power is delivered to Customer in redundant 2N configuration of A & B circuits. Power is always available (meaning electricity will always be available on EITHER the A OR B circuit even during Planned Maintenance. For redundant power, Customer shall not exceed 80% of the rated capacity of a single circuit of the combined A & B circuit pair or Service availability during maintenance or outage may be compromised. For example, if the A circuit is loaded at 80%, the B circuit should not have any load so that the B circuit remains fully available should the A circuit fail. If the A circuit is loaded at 20%, the B circuit load should not exceed 60%. Utility power is protected by Uninterruptible Power Supply (“UPS”) systems or battery systems and backed up by generator power, with neither the A nor B feed sharing any critical components, and each feed being protected by a dedicated UPS system and generator. Generator power is exercised at least weekly, and a full load failover testing both the UPS systems and generator power is performed at least annually. Generator fuel sufficient for a minimum of one day runtime is maintained onsite. Priority fuel delivery agreements are maintained for each data center. Redundant electrical power is monitored in real-time by LightEdge via remote monitoring system that monitors critical Service components within the data center such as generator health, UPS health and available runt...
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Colocation Planned Maintenance. Planned Maintenance for Infrastructure Services will be limited as follows: Schedule: only performed between 12AM - 4AM Central Time Notification: minimum of one (1) week advance notification to Customer
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Related to Colocation Planned Maintenance

  • Planned Maintenance (a) Sellers may designate up to twenty (20) Days of Planned Maintenance on Sellers’ Facilities during each Contract Year. Sellers shall be entitled to reduce (including down to zero (0)) its Gas scheduling under Clause 8 and Exhibit 3 for each Day of Planned Maintenance.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Operation and Maintenance Manuals Receipts for transmittal of Operation and Maintenance Manuals, Brochures and Data to the Design Professional (or Commissioning Agent) as required by Section 6.1.1.5.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Network Maintenance and Management 36.1 The Parties will work cooperatively to implement this Agreement. The Parties will exchange appropriate information (for example, maintenance contact numbers, network information, information required to comply with law enforcement and other security agencies of the Government, escalation processes, etc.) to achieve this desired result.

  • Installation and Maintenance Except for the bi‐directional and production metering equipment owned by the City, all equipment on Customer’s side of the delivery point, including the required disconnect device, shall be provided and maintained in satisfactory operating condition by Customer and shall remain the property and responsibility of the Customer. The City will bear no responsibility for the installation or maintenance of Customer’s equipment or for any damage to property as a result of any failure or malfunction thereof. The City shall not be liable, directly or indirectly for permitting or continuing to allow the interconnection of the Facility or for the acts or omissions of Customer or the failure or malfunction of any equipment of Customer that causes loss or injury, including death, to any party.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Information Systems Acquisition Development and Maintenance Security of System Files. To protect City Information Processing Systems and system files containing information, Service Provider will ensure that access to source code is restricted to authorized users whose specific job function necessitates such access.

  • Operation and Maintenance 17.1 O&M obligations of the Concessionaire

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