Support and Maintenance Services definition
Examples of Support and Maintenance Services in a sentence
Any use by the Customer of the Software outside of the Permitted Usage, shall, at Camunda’s sole option, immediately discharge any obligation of Camunda to provide Support and Maintenance Services hereunder.
Availability Targets do not apply to Components within a Cluster which uses an Alpha Version or Beta Offering of Camunda SaaS Enterprise, or to Components within Clusters which use a Version of Camunda SaaS Enterprise for which Support and Maintenance Services are no longer supported (as specified in Section 2 of Exhibit A of this Master Subscription Agreement).
For the avoidance of doubt, Support and Maintenance Services are not delivered in person at Customer's facilities.
During the applicable Subscription Term Camunda will provide Customer with Support and Maintenance Services for the Software according to Exhibit A.
During the applicable Subscription Term, Camunda offers help and guidance with certain technical issues not otherwise covered by Support and Maintenance Services.