OEM Support Clause Samples
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OEM Support. CDP maintenance services to OEM shall include the attempts on a best efforts basis to fix material defects in the Software within one week of receiving notice thereof and the provision of all enhancements, modifications and new releases of the Software to OEM. CDP shall make the foregoing maintenance services available to OEM on behalf of all installed Customers during the first year of their Sublicense Agreement or Evaluation Agreement and all other installed Customers who have a Software maintenance agreement in effect with OEM. CDP maintenance services to OEM shall also include the prompt provision in a reasonable time frame of all modifications to the Software that are necessary to support * . When OEM's problem diagnosis procedures confirm the existence of a defect in the Software which the OEM is unable to resolve, OEM shall have the right to obtain second level support from CDP for the maintenance fee for the Initial Term as set out in Schedule B; such fee is to be negotiated for each Renewal Term; provided that aggregate annual increases shall not exceed the increase in the Consumer Price Index by more than * . CDP shall use due care and diligence to correct documented errors. CDP will provide support directly to OEM only. If OEM asks CDP to directly support Customers, this work will be performed on a time and materials basis at rates on the then current CDP consulting fee schedule.
OEM Support. Motricity shall be responsible for facilitating/maintaining the OEM relationship to allow for the successful downloading, pre-loading and/or embedding of the Device Client.
OEM Support. The parties acknowledge and agree that as between ArcSoft and ▇▇▇▇▇: (a) ArcSoft shall be responsible for providing technical support to all OEM licensees of the MaestroLink Technology related to software issues, and (b) ▇▇▇▇▇ shall be responsible for providing technical support to all OEM licensees of the MaestroLink Technology related to hardware and firmware issues. The nature and amount of this support shall be agreed upon by the parties in writing within thirty (30) days after the Effective Date and the parties shall attach such agreement to this Development Agreement as Schedule E.
OEM Support. 5.2.1 Motricity shall be responsible for facilitating/maintaining the OEM relationship to allow for the successful downloading, pre-loading and/or embedding of the Device Client.
5.2.2 Motricity shall be responsible for the technical integration of the Device Client.
5.2.3 Motricity shall provide AT&T’s OEM partners with the following:
(i) the Device Client
(ii) Detailed documentation and integration tools
(iii) Integrated test environment hosted by Motricity.
(iv) Integration support staff
(v) Device Client license to embed and distribute the Device Client for the ▇▇▇.▇▇▇ Service
5.2.4 Device Client shall support the following:
(i) application platforms that include, but are not limited to, Java (J2ME), Symbian, Android, Qualcomm Brew and Windows Mobile (“ Application Platforms”); and
(ii) AT&T OEM partners which includes but is not limited to, LG, Samsung, Nokia, SonyEricsson, Motorola, HTC, and RIM and the related Application Platforms.
5.2.5 Motricity shall support native (embedded) OEM client integration upon request by AT&T to fulfill its obligations in providing the Managed Service to AT&T. AT&T and Motricity will establish Level of Effort under a separate Service Request Form, pursuant to Section 10 of this Exhibit A-3 when OEMs do not comport with AT&T Requirements for standard application programming interfaces and the Parties will determine what, if any additional fees are applicable.
OEM Support. SAP shall provide Platinum Support (where available) for applicable Cloud Service to OEM as described in the Cloud GTC, provided that OEM purchases Platinum Support for such applicable Cloud Service for each End User. SAP shall be responsible for responding to issues escalated and submitted by OEM that contain the required information as directed by SAP. SAP will respond directly to OEM as outlined in SAP’s then-current support policy for the applicable Cloud Service, which SAP may change in its sole discretion and make available to OEM in writing or online at an SAP website as SAP may designate. SAP shall have no obligation to support (i) the combination, operation or use of the Cloud Service with any third party service or otherwise contemplated in the Documentation, if the problem cannot be reproduced in the Cloud Service without such combination or use with such third party service; or (ii) problems due to causes external to the Cloud Service or otherwise beyond the reasonable control of SAP.
OEM Support. The Customer may purchase from the Company support services as provided by a relevant original equipment manufacturer (“OEM”), in accordance with the OEM’s standard support terms (“OEM Support”). The Customer acknowledges and agrees that the Company acts as reseller of the OEM Support and it shall enter into the OEM’s standard terms and conditions for such OEM Support, which shall form part of this Agreement insofar as applicable to the OEM Support.
OEM Support. Notwithstanding anything to the contrary, ▇▇▇▇▇▇ does not directly support or maintain hardware and software manufactured by third parties (“OEM Products”), even if the items are listed in Schedule A. However, when such third party hardware is purchased from ▇▇▇▇▇▇ or the software is sublicensed from ▇▇▇▇▇▇, to the extent permitted by the manufacturer or third party licensor, ▇▇▇▇▇▇ passes through to Customer any warranties provided by the manufacturer or third party licensor. For OEM Products listed in Schedule A, ▇▇▇▇▇▇ shall provide fault analysis and an initial diagnosis of an OEM Product problem. ▇▇▇▇▇▇ shall coordinate with the Customer and the third party supplier for the replacement or repair of defective Hardware OEM Products covered by this Agreement and under the warranty from the third party supplier. ▇▇▇▇▇▇ shall invoice Customer for any fees charged by the third party suppliers for such support and Customer shall pay ▇▇▇▇▇▇’ invoice within thirty (30) days of the invoice date.