Support Escalation Sample Clauses

Support Escalation. In the event that an Incident increases in its impact to the Client or that allocated resources are inadequate to provide a solution to Client, PMWeb shall escalate Incidents to an appropriate level of its organization. Purposes of escalation shall be to obtain additional expertise or resources, and/or re-evaluate priority/impact.
Sample 1
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Support Escalation. SS&C shall provide maintenance and support to the version of the Software base system made pursuant to the then current version of SS&C's Chorus Product Support for North America Reference Guide (the “Support Program”), a current copy of which is available at xxxxx://xxxxxxx.xxxx.xxxxx/choruscustomercenter. SS&C may modify the Support Program from time to time provided, however, that the level of support will not be materially reduced from that offered upon the Effective Date.
Sample 1
Support Escalation. In the event an Incident has not been resolved in a timely manner, or an Incident that is resolvable from the FAQs supplied by Entrust Datacard is reported to Entrust Datacard as a Second Line Support Incident multiple times, Entrust Datacard or MSP may convene a meeting between the parties' management to establish a plan to correct the situation. Each party may change its management representative at any time upon written notice to the other party.
Sample 1
Support Escalation. SOLUS shall respond to Customer’s requests for service by issuing service tickets (“Service Tickets”). Service Tickets shall be obtained by the Customer’s designated contact person(s) by: (a;) an email to xxxxxxx@XXXXX.xxxx ; or (c) by speaking with a SOLUS Helpdesk representative by telephone. Each request for service shall be assigned a Service Ticket number for tracking purposes.
Sample 1
Support Escalation. Process Client acknowledges that there will be situations where PeopleSupport eReps, supervision and management will be unable to resolve a voice or email inquiry. In such circumstances, the issue will be assigned to the appropriate internal Client department who will resolve the issue in accordance with established policies and procedures. A detailed Contact escalation process will be documented in the Client provided training manual. PeopleSupport staff will be trained to handle escalations from eReps. As a result, *** not exceed *** received ***.
Sample 1

Related to Support Escalation

  • TAX ESCALATION 32.01 Tenant shall pay to Landlord, as Additional Rent, tax escalation in accordance with this Article:

  • Dispute Escalation In the event of a Dispute between the Parties, the Parties will first attempt to resolve such dispute by negotiation and consultation between themselves or the JSC. In the event that such dispute is not resolved on an informal basis within [***] days from receipt of the written notice of a Dispute, any Party may, by written notice to the other, have such dispute referred to the Executive Officers (or their designees, which designee is required to have decision-making authority on behalf of such Party), who will attempt to resolve such Dispute by negotiation and consultation for a [***] day period following receipt of such written notice.

  • Escalation If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher level of management. The Supplier will have 30 calendar days to cure an outstanding issue.

  • AIRCRAFT CONFIGURATION The guarantees defined in Paragraphs 2 and 3 below (the “Guarantees”) are applicable to the A321 Aircraft as described in the A321 Standard Specification ***** as amended by the following SCNs:

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Acceptance Testing At the time of installation of a LIS trunk group, and at no additional charge, acceptance tests will be performed to ensure that the service is operational and meets the applicable technical parameters.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Configuration The configuration for the Purchase Right Aircraft will be the Detail Specification for Model 767-3S2F aircraft at the revision level in effect at the time of the Supplemental Agreement. Such Detail Specification will be revised to include (i) changes required to obtain required regulatory certificates and (ii) other changes as mutually agreed upon by Boeing and Customer.

  • Commissioning Commissioning tests of the Interconnection Customer's installed equipment shall be performed pursuant to applicable codes and standards. If the Interconnection Customer is not proceeding under Section 2.3.2, the Utility must be given at least ten (10) Business Days written notice, or as otherwise mutually agreed to by the Parties, of the tests and may be present to witness the commissioning tests.

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