Escalation Process. 9.1. There will be times when the pharmacist will need additional advice or will need to escalate the patient to a higher acuity care location (e.g. back to their GP or an Urgent Treatment Centre or A&E).
Escalation Process. If Customer believes in good faith that Customer has not received quality or timely assistance in response to a support request or that Customer urgently need to communicate important support related business issues to Service Provider’s management, Customer may escalate the support request by contacting Service Provider and requesting that the support request be escalated to work with Customer to develop an action plan.
Escalation Process. 7.6.1 The Service Provider shall respond to faults in accordance with the time limits described in this Section 7.5. In the event that resolution of a fault does not occur as outlined in Section 7.5, it is agreed that the Client may escalate the fault response process according to the following timetable: Category Client Service Provider Time interval Level 1 ?????? NMC Engineer After 1 hour & & ??????? & Operations Manager & After 3 hours ???????????? Executive Director After 6 hours Level 2 ???????????? NMC Engineer After 2 hours & & ?????????????? & Operations Manager & After 4 hours ?????????? Executive Director After 8 hours Level 3 ??????????? NMC Engineer After 5 days & & ???????????? & Operations Manager & After 8 days ????????????? Executive Director After 14 days Full contact details are included as Table 2
Escalation Process. Any support call that is not resolved must be escalated to the Service Provider’s management under the following parameters. Unresolved problems that are classified as critical must be escalated to the Service Provider’s support manager within one hour and to the director level after four hours. If a critical problem is not resolved within one day, it must escalate to the CEO level after two days. The Service Provider’s support staff will escalate unresolved urgent problems to its support manager within three hours, to the director level after one day, and to the CEO level after two days.
Escalation Process. Prior to implementing the arbitration process more particularly described in Article 13 of the Agreement, the parties agree to escalate any dispute first to a discussion between responsible managers, and if they cannot agree, then to the Supervisory Board. However the parties explicitly acknowledge that in the event of the need for an urgent decision the party with primary responsibility will proceed to make the decision, and implement. It is agreed that the party with primary responsibility will make all reasonable and timely efforts to inform the other party of the issue requiring decision, particularly where the issue is one of some consequence.
Escalation Process. The Escalation Process set forth in this Section 3.5.3 shall be entirely optional and shall not be considered a mandatory prerequisite for either Party to pursue collections or a refund, as applicable, for Charges as to which a Dispute has been denied or closed, nor to pursue any available remedy at law, equity or via applicable regulatory procedures.
Escalation Process. (a) Any issue or dispute that arises should be escalated, initially with a level 1 contact and through to 3 and the relevant contacts are provided in the relevant Acceptance Form.
Escalation Process. The Employer will describe, in writing, the steps to be taken where an Employee does not take their meal break to ensure that:
Escalation Process. The Parties agree an escalation process for faults that are not cleared within the timescales given in Annex C - Quality of Service, the names and contact details of staff in the escalation process is set out in Schedule 1 - Contact details.
Escalation Process i. Each party hereby agrees to notify the other party of a Minor Problem when practical, to notify the other party’s NOC within [*] of detecting any Moderate Problem, and to notify the other party’s NOC within [*] of detecting any Severe Problem or Catastrophic.
