Limitations of Support Services Sample Clauses

Limitations of Support Services. Not included in the Software Support and Maintenance Agreement are: • Debugging, configuration design, optimization and tuning of customer applications • Software or hardware design, optimization and tuning of customer applications • Technical Support for Third Party products • Faults or problems caused by unauthorized access to configuration, information or changes to components by the user or a third-party contrary to documentation from XXXXXXX-XXXXXX • Problems interfacing to products not purchased from XXXXXXX-XXXXXX • Problems or faults caused by use of the product outside its normal operating conditions. • On-site support, unless it is funded by the Buyer on a time and materials basis. Maintenance services will only be provided to the Buyer, not the BUYER’s customers, unless that party should enter a separate support and maintenance arrangement directly with XXXXXXX-XXXXXX. Support and Maintenance is valid only for a single site and a single program within the Buyer’s business (in-line with software licensing). Where reasonable initial evidence suggests there could be a problem with the Licensed Product, XXXXXXX-XXXXXX will provide reasonable support (as XXXXXXX-XXXXXX deems fit) to assist the Buyer in correcting the problem. However, XXXXXXX-XXXXXX makes no guarantee that any technical problem raised by the Buyer as a support issue can be solved by XXXXXXX-XXXXXX, though subject to the terms and conditions of this Agreement, XXXXXXX-XXXXXX will however make (i) reasonable efforts to do so, or (ii) make reasonable efforts to provide an equivalent functional workaround should this be a more effective route towards continued productive use of the Licensed Products by the Buyer. Furthermore, attempted correction by XXXXXXX-XXXXXX of any problem identified in the Licensed Products is subject to the Buyer reporting the problem(s) in sufficient detail including the provision of code segments/programs if necessary, to permit XXXXXXX-XXXXXX to reproduce the problem(s) at its facility. However, in the event that the reported problem is determined to be of the Buyer’s origin or relates to a third party host machine or third party software which is used to install and/or operate in conjunction with XXXXXXX-XXXXXX software products, then XXXXXXX-XXXXXX shall not have responsibility or liability for the problem, and XXXXXXX-XXXXXX may (subject to the costs incurred by Xxxxxxx-Xxxxxx at the point of determination) charge the Buyer at XXXXXXX-XXXXXX then current pe...
Sample 1
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Limitations of Support Services. 2.1 Business Hours and Language. Improving shall provide Support Services to Customer only during normal business hours defined as Monday to Friday between the hours of 8:00AM and 5:00PM Eastern Standard Time, excluding Improving’s recognized holidays. All Support Services shall be conducted in the English language only.
Sample 1

Related to Limitations of Support Services

  • Limitations of Services When using the Services, you may incur technical or other difficulties. We nor our service providers are responsible for any technical or other difficulties or any resulting damages that you may incur. Any information displayed or provided as part of the Services is for informational purposes only, may not reflect your most recent transactions, and should not be relied on for transactional purposes. We and our service providers reserve the right to change, suspend or discontinue any or all of the Services at any time without prior notice.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Conditions of Eft Services (a.) Ownership of Card(s). Any Card we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the Card, immediately according to instructions. The Card may be reclaimed at any time at our sole discretion without demand or notice. You cannot transfer your Card to another person.

  • GENERAL OBLIGATIONS OF THE SUPPLIER/SERVICE PROVIDER 9.1 The Supplier/Service Provider shall:

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • LIMITATIONS OF COVERED MEDICAL SERVICES In order to be covered, the Member’s Attending Physician must specifically prescribe such services and such services must be consequent to treatment of the cleft lip or cleft palate.

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Limitations of Use The Services and Atlantic Broadband Equipment, including any firmware or software embedded in Atlantic Broadband Equipment or used to provide the Services, are protected by trademark, copyright, and/or other intellectual property laws and international treaty provisions. You are granted a limited, non-sublicensable, non- transferable revocable license to use such firmware and software in object code form (without making any modification thereto) strictly in accordance with this Agreement. You acknowledge and understand that you are not granted any other license to use the firmware or software embedded in Atlantic Broadband Equipment or used to provide the Services. You expressly agree that you will use Atlantic Broadband Equipment exclusively in connection with the Services. You shall not reverse, compile, disassemble, or reverse engineer or otherwise attempt to derive the source code from the binary code of the firmware or software. If you decide to use the Services through an interface device not provided by Atlantic Broadband, which Atlantic Broadband reserves the right to prohibit in particular cases or generally, you warrant and represent that you possess all required rights to use that interface device with the Services, including all software and firmware licenses. You will indemnify and hold harmless Atlantic Broadband against any and all liability arising out of your use of such interface device with the Services.

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