Helpdesk Support Services Sample Clauses

Helpdesk Support Services. CFMS employ a dedicated support team who have a wealth of knowledge, experience and expertise in all software products supplied by CFMS. Our support team and consultants have vast experience of working in various industries. Our success is built upon understanding the customer needs, familiarising ourselves with the customers systems, building excellent relationships with our customers and targeting the support team on customer satisfaction. CFMS will provide access to the Help Desk from Monday to Friday, excluding Bank Holidays and other Public Holidays from 8:30am to 6:00pm (Support Hours). Out of hours support is also available at request.
Sample 1
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Helpdesk Support Services. Dusk Mobile will provide a central contact point which will provide advice and management of problem resolution in all areas that are the responsibility of Dusk Mobile through a single contact telephone number (Helpdesk Support). Helpdesk Support includes but is not limited to:
Sample 1
Helpdesk Support Services. The Supplier shall make available a telephone based helpdesk support service during Normal Business Hours on the telephone number as set out in the Documentation or as otherwise advised for the purposes from time to time. Queries and faults registered through the online helpdesk support will be responded to within 8 Normal Business Hours. No guarantee is given by the Supplier for resolution of any query or fault registered however the Supplier will use all reasonable endeavours to provide the Customer with a timely resolution or workaround.
Sample 1
Helpdesk Support Services. After the commissioning of SmartMap API Service, the Service Provider shall provide the Helpdesk Support Services in accordance with the terms as specified in Annexure 2 hereof.
Sample 1

Related to Helpdesk Support Services

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

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