Grievance Redressal. For resolution of any query or grievance, insured may contact the company on toll free number 0000 000 0000 or may write an e- mail at xxxxxxxxx@xxxx.xxx. In case the insured is not satisfied with the response of the office, insured may contact the Grievance Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, Lotus corporate park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint in the Integrated Grievance Management System (IGMS) of the IRDAI. Where the grievance is not resolved, the insured may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000- 00000000/26652048Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx- 751 009. Tel.:- 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000- 0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 Fax: 000- 00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Xxx Xxxx, Xxx Xxxxx-110 002. Tel.:- 000-000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel: 000-00000000/00000000 Fax: 000- 00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015. Tel: 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.] KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 4th Floor, C.R. Avenue, Kolkata-700 072. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.) LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx Road, Hazaratganj, Lucknow-226 001. Tel: 0522 -2231331/0000000 Fax: 0000- 0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Uttar Pradesh and Uttaranchal.) MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz(W), Mumbai 400054. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000- 0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) The updated details of Insurance Ombudsman offices are also available at the IRDAI website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx or on the Company's website at xxx.xxxx.xxx.
Appears in 1 contract
Samples: www.irdai.gov.in
Grievance Redressal. For resolution of any query or grievance, insured You may contact the company on call Us at toll free number number: 0000 000 0000 0000, or may write an e- e-mail at xxxxxxxxx@xxxx.xxx. at: xxxxx@xxxx.xxx In case the insured is You are not satisfied with the response of the officeresolution, insured You may contact the write to Our Grievance Redressal Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, wing Lotus corporate parkCorporate Park, Goregaon East, Mumbai – 400063 Email: xxxxxxxxx@xxxx.xxx As per guidelines on special provision for insureds who are senior citizens, We will provide a separate channel for addressing grievances of our senior citizen customers. You may avail this service by contacting the above-mentioned helpline number and selecting suitable option provided on Our Interactive Voice Response (IVR) system. In the event of unsatisfactory response from the Grievance Officercase Your complaint is not fully addressed by Us, he/she may, register a complaint in You may use the Integrated Grievance Management System (IGMS) of for escalating the complaint to IRDAI. Where Through IGMS, You can register the grievance is not resolvedcomplaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the insured issue still remains unresolved, You may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: CONTACT DETAILS JURISDICTION AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx XxxxBuilding, Xxxxx Xxxx6th floor, Tilak Marg, Relief Road,Ahmedabad-380 , Ahmedabad – 380 001. Tel.:- 000-Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Gujarat, Dadra & Nagar Haveli and Haveli, Daman and Diu.) . BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP NagarBuilding, 1st PhasePID No. 57-27-N-19, Ground Floor Bengaluru Floor, 00/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxxx, Xxxxxxxxx – 560 078. Tel.:- 000- 00000000/26652048EmailTel.: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 2nd Xxxxx, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.:- 0000-0000000/9202 Tel.: 0755 - 0000000 / 0000000, Fax: 0000-0000000 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Pradesh, Chattisgarh.) . BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxxxxxx, Xxxxxxxxxxxx- Xxxxxxxxxxx – 751 009. Tel.:- 0000-0000000/0000000 Tel.: 0674 - 0000000 /0000000, Fax: 0000-0000000 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) . CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx XxxxxNo. 101, Xxxxx Xxxxxxxx102 & 103, Xxxxxx 00-X2nd Floor, Xxxxxxxxxx-000000Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.:- 0000-0000000/0000000 Tel.: 0172 - 0000000 / 0000000, Fax: 0000- 0000000 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Kashmir, Chandigarh.) . CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Xxxxxx Court, 4th Floor, 453 (old 312)000, Anna SalaiXxxx Xxxxx, TeynampetXxxxxxxxx, Chennai-600 XXXXXXX – 000 018. Tel.:- 000-Tel.: 044 - 00000000 /00000000 / 00000000, Fax: 000- 00000000 044 - 24333664 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Nadu, Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] . DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Xxx Xxxx, Xxx Xxxxx-110 Xxxxx – 110 002. Tel.:- 000-000-00000000/00000000 Tel.: 011 - 00000000 / 00000000 Fax: 000-00000000 011 - 23230858 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) . GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax Guwahati – 781001(ASSAM). Tel.: 0000-0361 - 0000000 / 0000000, Fax: 0361 - 2732937 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) . HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floorfloor, "Moin Court", A.C. Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad-500 Hyderabad - 500 004. Tel.: 000-00000000/00000000 040 - 00000000 / 00000000, Fax: 000- 00000000 040 - 23376599 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh Pradesh, Telangana, Yanam and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) . JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX– II Bldg., Gr. Floor, Xxxxxxx Xxxxx RoadXxxx, Jaipur – 302005 - 302 005. Tel.: 0000-0000000 0141 - 2740363 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Xxxxxxxxxx.xxxxxx@xxxx.xx.xx Rajasthan.) . ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. M. G. Road, Ernakulam-682 Ernakulam - 682 015. Tel.: 0000-0000000/0000000 0484 - 0000000 / 0000000, Fax: 0000-0000000 0484 - 2359336 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Kerala, Lakshadweep, Mahe-a part of Union Territory of Pondicherry.] . KOLKATA - Office of the Insurance Ombudsman, Hindustan BuildingBldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata-700 KOLKATA - 700 072. Tel.: 000-00000000/00000000 Fax033 - 00000000 / 00000000 Fax : 000-00000000 033 - 22124341 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and & Nicobar Islands.) . LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0Phase-II, Xxxxx Xxxxxxx Kishore Road, HazaratganjHazratganj, Lucknow-226 Lucknow - 226 001. Tel.: 0522 -2231331/0000000 - 0000000 / 0000000, Fax: 0000- 0000000 0522 - 2231310 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States Districts of Uttar Pradesh and Uttaranchal.) Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. S. V. Road, Santacruz(WSantacruz (W), Mumbai 400054- 400 054. Tel.: 000-00000000/00000000 022 - 00000000 / 00000000, Fax: 000-00000000 022 - 26106052 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Goa, Mumbai Metropolitan Region excluding Navi Mumbai and & Thane.) PUNE - . NOIDA Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance OmbudsmanXxxxxxx Xxxxx Palace, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15Sector 15, Distt: Gautam Buddh Nagar – Nagar, U.P - 201301. Tel.: 0000- 0000000/52/53 0000-0000000 / 2514252 / 2514253 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) . PATNA - Office of the Insurance Ombudsman, 1st Floor, ,Kalpana Arcade BuildingBldg, Bazar Samiti Road, Bahadurpur, Patna – 800006800 006. Tel NoTel.: 06122680952 0000-0000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand. PUNE Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Xxxx.) The updated details , 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road, Xxxxxxx Xxxx, Pune – 411 030. Tel.: 000- 00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx Maharashtra, Area of Insurance Ombudsman offices are also available at the IRDAI website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx or on the Company's website at xxx.xxxx.xxxNavi Mumbai and Thane excluding Mumbai Metropolitan Region.
Appears in 1 contract
Grievance Redressal. For resolution of any query or grievance, insured may contact the company on toll free number 0000 000 0000 or may write an e- mail at xxxxxxxxx@xxxx.xxx. In case the insured is not satisfied with the response of the office, insured may contact the Grievance Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, Lotus corporate park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint in the Integrated Grievance Management System (IGMS) of the IRDAI. Where the grievance is not resolved, the insured may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: CONTACT DETAILS JURISDICTION AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx XxxxBuilding, Xxxxx Xxxx6th floor, Tilak Marg, Relief Road,Ahmedabad-380 , Ahmedabad – 380 001. Tel.:- 000-Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Gujarat, Dadra & Nagar Haveli and Haveli, Daman and Diu.) . BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP NagarBuilding, 1st PhasePID No. 57-27-N-19, Ground Floor Bengaluru Floor, 00/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxxx, Xxxxxxxxx – 560 078. Tel.:- 000- 00000000/26652048EmailTel.: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 2nd Xxxxx, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.:- 0000-0000000/9202 Tel.: 0755 - 0000000 / 0000000, Fax: 0000-0000000 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Pradesh, Chattisgarh.) . BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxxxxxx, Xxxxxxxxxxxx- Xxxxxxxxxxx – 751 009. Tel.:- 0000-0000000/0000000 Tel.: 0674 - 0000000 /0000000, Fax: 0000-0000000 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) . CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx XxxxxNo. 101, Xxxxx Xxxxxxxx102 & 103, Xxxxxx 00-X2nd Floor, Xxxxxxxxxx-000000Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.:- 0000-0000000/0000000 Tel.: 0172 - 0000000 / 0000000, Fax: 0000- 0000000 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Kashmir, Chandigarh.) . CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Xxxxxx Court, 4th Floor, 453 (old 312)000, Anna SalaiXxxx Xxxxx, TeynampetXxxxxxxxx, Chennai-600 XXXXXXX – 000 018. Tel.:- 000-Tel.: 044 - 00000000 /00000000 / 00000000, Fax: 000- 00000000 044 - 24333664 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Nadu, Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] . DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Xxx Xxxx, Xxx Xxxxx-110 Xxxxx – 110 002. Tel.:- 000-000-00000000/00000000 FaxTel.: 000-00000000 011 - 00000000/23213504 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) . GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax Guwahati – 781001(ASSAM). Tel.: 0000-0361 - 0000000 / 2132205 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) . HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floorfloor, "Moin Court", A.C. Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad-500 Hyderabad - 500 004. Tel.: 000-00000000/00000000 040 - 00000000 / 00000000, Fax: 000- 00000000 040 - 23376599 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh Pradesh, Telangana, Yanam and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) . JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX– II Bldg., Gr. Floor, Xxxxxxx Xxxxx RoadXxxx, Jaipur – 302005 - 302 005. Tel.: 0000-0000000 0141 - 2740363 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Xxxxxxxxxx.xxxxxx@xxxx.xx.xx Rajasthan.) . ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. M. G. Road, Ernakulam-682 Ernakulam - 682 015. Tel.: 0000-0000000/0000000 0484 - 0000000 / 0000000, Fax: 0000-0000000 0484 - 2359336 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Kerala, Lakshadweep, Mahe-a part of Union Territory of Pondicherry.] . KOLKATA - Office of the Insurance Ombudsman, Hindustan BuildingBldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata-700 KOLKATA - 700 072. Tel.: 000-00000000/00000000 Fax033 - 00000000 / 00000000 Fax : 000-00000000 033 - 22124341 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and & Nicobar Islands.) . LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0Phase-II, Xxxxx Xxxxxxx Kishore Road, HazaratganjHazratganj, Lucknow-226 Lucknow - 226 001. Tel.: 0522 -2231331/0000000 - 0000000 / 0000000, Fax: 0000- 0000000 0522 - 2231310 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States Districts of Uttar Pradesh and Uttaranchal.) Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. S. V. Road, Santacruz(WSantacruz (W), Mumbai 400054- 400 054. Tel.: 000-00000000/00000000 022 - 00000000 / 00000000, Fax: 000-00000000 022 - 26106052 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Goa, Mumbai Metropolitan Region excluding Navi Mumbai and & Thane.) PUNE - . NOIDA Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance OmbudsmanXxxxxxx Xxxxx Palace, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15Sector 15, Distt: Gautam Buddh Nagar – 201301Nagar, U.P -201301. Tel.: 0000- 0000000/52/53 0000-0000000 / 2514252 / 2514253 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) . PATNA - Office of the Insurance Ombudsman, 1st Floor, ,Kalpana Arcade BuildingBldg, Bazar Samiti Road, Bahadurpur, Patna – 800006800 006. Tel NoTel.: 06122680952 0000-0000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand. PUNE Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Xxxx.) , 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road, Xxxxxxx Xxxx, Pune – 411 030. Tel.: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region. The updated details of Insurance Ombudsman offices are also available at the IRDAI IRD AI website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx or on the Company's website at xxx.xxxx.xxx.
Appears in 1 contract
Samples: www.irdai.gov.in
Grievance Redressal. For resolution of any query or grievance, insured the You/Insured may contact the company on call Us at toll free number number: 0000 000 0000 0000, or may write an e- e-mail at xxxxxxxxx@xxxx.xxx. at: xxxxx@xxxx.xxx In case the insured You/Insured is not satisfied with the response of resolution, the office, insured You/Insured may contact the write to Our Grievance Redressal Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, wing Lotus corporate parkCorporate Park, Goregaon East, Mumbai – 400063 Email: xxxxxxxxx@xxxx.xxx As per guidelines on special provision for Insureds who are senior citizens, We will provide a separate channel for addressing grievances of our senior citizen customers. You/Insured may avail this service by contacting the above-mentioned helpline number and selecting suitable option provided on Our Interactive Voice Response (IVR) system. In the event of unsatisfactory response from the Grievance Officercase Your/Insured’s complaint is not fully addressed by Us, heYou/she may, register a complaint in Insured may use the Integrated Grievance Management System (IGMS) of for escalating the complaint to IRDAI. Where the grievance is not resolvedThrough IGMS, the insured Insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: CONTACT DETAILS JURISDICTION AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx XxxxBuilding, Xxxxx Xxxx6th floor, Tilak Marg, Relief Road,Ahmedabad-380 , Ahmedabad – 380 001. Tel.:- 000-Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Gujarat, Dadra & Nagar Haveli and Haveli, Daman and Diu.) . BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP NagarBuilding, 1st PhasePID No. 57-27-N-19, Ground Floor Bengaluru Floor, 00/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxxx, Xxxxxxxxx – 560 078. Tel.:- 000- 00000000/26652048EmailTel.: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 2nd Xxxxx, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.:- 0000-0000000/9202 Tel.: 0755 - 0000000 / 0000000, Fax: 0000-0000000 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Pradesh, Chattisgarh.) . BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxxxxxx, Xxxxxxxxxxxx- Xxxxxxxxxxx – 751 009. Tel.:- 0000-0000000/0000000 Tel.: 0674 - 0000000 /0000000, Fax: 0000-0000000 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) . CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx XxxxxNo. 101, Xxxxx Xxxxxxxx102 & 103, Xxxxxx 00-X2nd Floor, Xxxxxxxxxx-000000Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.:- 0000-0000000/0000000 Tel.: 0172 - 0000000 / 0000000, Fax: 0000- 0000000 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Kashmir, Chandigarh.) . CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Xxxxxx Court, 4th Floor, 453 (old 312)000, Anna SalaiXxxx Xxxxx, TeynampetXxxxxxxxx, Chennai-600 XXXXXXX – 000 018. Tel.:- 000-Tel.: 044 - 00000000 /00000000 / 00000000, Fax: 000- 00000000 044 - 24333664 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Nadu, Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] . DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Xxx Xxxx, Xxx Xxxxx-110 Xxxxx – 110 002. Tel.:- 000-000-00000000/00000000 Tel.: 011 - 00000000 / 00000000 Fax: 000-00000000 011 - 23230858 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) . GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax Guwahati – 781001(ASSAM). Tel.: 0000-0361 - 0000000 / 0000000, Fax: 0361 - 2732937 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) . HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floorfloor, "Moin Court", A.C. Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad-500 Hyderabad - 500 004. Tel.: 000-00000000/00000000 040 - 00000000 / 00000000, Fax: 000- 00000000 040 - 23376599 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh Pradesh, Telangana, Yanam and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) . JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX– II Bldg., Gr. Floor, Xxxxxxx Xxxxx RoadXxxx, Jaipur – 302005 - 302 005. Tel.: 0000-0000000 0141 - 2740363 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Xxxxxxxxxx.xxxxxx@xxxx.xx.xx Rajasthan.) . ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. M. G. Road, Ernakulam-682 Ernakulam - 682 015. Tel.: 0000-0000000/0000000 0484 - 0000000 / 0000000, Fax: 0000-0000000 0484 - 2359336 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Kerala, Lakshadweep, Mahe-a part of Union Territory of Pondicherry.] . KOLKATA - Office of the Insurance Ombudsman, Hindustan BuildingBldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata-700 KOLKATA - 700 072. Tel.: 000-00000000/00000000 Fax033 - 00000000 / 00000000 Fax : 000-00000000 033 - 22124341 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and & Nicobar Islands.) . LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0Phase-II, Xxxxx Xxxxxxx Kishore Road, HazaratganjHazratganj, Lucknow-226 Lucknow - 226 001. Tel.: 0522 -2231331/0000000 - 0000000 / 0000000, Fax: 0000- 0000000 0522 - 2231310 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States Districts of Uttar Pradesh and Uttaranchal.) Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. S. V. Road, Santacruz(WSantacruz (W), Mumbai 400054- 400 054. Tel.: 000-00000000/00000000 022 - 00000000 / 00000000, Fax: 000-00000000 022 - 26106052 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Goa, Mumbai Metropolitan Region excluding Navi Mumbai and & Thane.) PUNE - . NOIDA Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance OmbudsmanXxxxxxx Xxxxx Palace, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15Sector 15, Distt: Gautam Buddh Nagar – Nagar, U.P - 201301. Tel.: 0000- 0000000/52/53 0000-0000000 / 2514252 / 2514253 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) . PATNA - Office of the Insurance Ombudsman, 1st Floor, ,Kalpana Arcade BuildingBldg, Bazar Samiti Road, Bahadurpur, Patna – 800006800 006. Tel NoTel.: 06122680952 0000-0000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand. PUNE Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Xxxx.) The updated details , 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road, Xxxxxxx Xxxx, Pune – 411 030. Tel.: 000- 00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx Maharashtra, Area of Insurance Ombudsman offices are also available at the IRDAI website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx or on the Company's website at xxx.xxxx.xxxNavi Mumbai and Thane excluding Mumbai Metropolitan Region.
Appears in 1 contract
Samples: Insurance Plan
Grievance Redressal. For resolution of any query or grievance, insured may contact the company on toll free number 0000 000 0000 or may write an e- mail at xxxxxxxxx@xxxx.xxx. In case the insured is not satisfied with the response of the office, insured may contact the Grievance Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, Lotus corporate park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint in the Integrated Grievance Management System (IGMS) of the IRDAI. Where the grievance is not resolved, the insured may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: CONTACT DETAILS JURISDICTION AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx XxxxBuilding, Xxxxx Xxxx6th floor, Tilak Marg, Relief Road,Ahmedabad-380 , Ahmedabad – 380 001. Tel.:- 000-Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Gujarat, Dadra & Nagar Haveli and Haveli, Daman and Diu.) . BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP NagarBuilding, 1st PhasePID No. 57-27-N-19, Ground Floor Bengaluru Floor, 00/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxxx, Xxxxxxxxx – 560 078. Tel.:- 000- 00000000/26652048EmailTel.: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 2nd Xxxxx, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.:- 0000-0000000/9202 Tel.: 0755 - 0000000 / 0000000, Fax: 0000-0000000 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Pradesh, Chattisgarh.) . BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxxxxxx, Xxxxxxxxxxxx- Xxxxxxxxxxx – 751 009. Tel.:- 0000-0000000/0000000 Tel.: 0674 - 0000000 /0000000, Fax: 0000-0000000 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) . CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx XxxxxNo. 101, Xxxxx Xxxxxxxx102 & 103, Xxxxxx 00-X2nd Floor, Xxxxxxxxxx-000000Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.:- 0000-0000000/0000000 Tel.: 0172 - 0000000 / 0000000, Fax: 0000- 0000000 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Kashmir, Chandigarh.) . CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Xxxxxx Court, 4th Floor, 453 (old 312)000, Anna SalaiXxxx Xxxxx, TeynampetXxxxxxxxx, Chennai-600 XXXXXXX – 000 018. Tel.:- 000-Tel.: 044 - 00000000 /00000000 / 00000000, Fax: 000- 00000000 044 - 24333664 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Nadu, Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] . DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Xxx Xxxx, Xxx Xxxxx-110 Xxxxx – 110 002. Tel.:- 000-000-00000000/00000000 FaxTel.: 000-00000000 011 - 00000000/23213504 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) . GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax Guwahati – 781001(ASSAM). Tel.: 0000-0361 - 0000000 / 2132205 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) . HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floorfloor, "Moin Court", A.C. Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad-500 Hyderabad - 500 004. Tel.: 000-00000000/00000000 040 - 00000000 / 00000000, Fax: 000- 00000000 040 - 23376599 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh Pradesh, Telangana, Yanam and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) . JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX– II Bldg., Gr. Floor, Xxxxxxx Xxxxx RoadXxxx, Jaipur – 302005 - 302 005. Tel.: 0000-0000000 0141 - 2740363 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Xxxxxxxxxx.xxxxxx@xxxx.xx.xx Rajasthan.) . ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. M. G. Road, Ernakulam-682 Ernakulam - 682 015. Tel.: 0000-0000000/0000000 0484 - 0000000 / 0000000, Fax: 0000-0000000 0484 - 2359336 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Kerala, Lakshadweep, Mahe-a part of Union Territory of Pondicherry.] . KOLKATA - Office of the Insurance Ombudsman, Hindustan BuildingBldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata-700 KOLKATA - 700 072. Tel.: 000-00000000/00000000 Fax033 - 00000000 / 00000000 Fax : 000-00000000 033 - 22124341 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and & Nicobar Islands.) . LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0Phase-II, Xxxxx Xxxxxxx Kishore Road, HazaratganjHazratganj, Lucknow-226 Lucknow - 226 001. Tel.: 0522 -2231331/0000000 - 0000000 / 0000000, Fax: 0000- 0000000 0522 - 2231310 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States Districts of Uttar Pradesh and Uttaranchal.) Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. S. V. Road, Santacruz(WSantacruz (W), Mumbai 400054- 400 054. Tel.: 000-00000000/00000000 022 - 00000000 / 00000000, Fax: 000-00000000 022 - 26106052 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Goa, Mumbai Metropolitan Region excluding Navi Mumbai and & Thane.) PUNE - . NOIDA Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance OmbudsmanXxxxxxx Xxxxx Palace, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15Sector 15, Distt: Gautam Buddh Nagar – 201301Nagar, U.P -201301. Tel.: 0000- 0000000/52/53 0000-0000000 / 2514252 / 2514253 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) . PATNA - Office of the Insurance Ombudsman, 1st Floor, ,Kalpana Arcade BuildingBldg, Bazar Samiti Road, Bahadurpur, Patna – 800006800 006. Tel NoTel.: 06122680952 0000-0000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand. PUNE Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Xxxx.) , 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road, Xxxxxxx Xxxx, Pune – 411 030. Tel.: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region. The updated details of Insurance Ombudsman offices are also available at the IRDAI website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx or on the Company's website at xxx.xxxx.xxx.
Appears in 1 contract
Samples: www.acko.com
Grievance Redressal. For resolution of any query or grievance, insured may contact the company on toll free number 0000 000 0000 or may write an e- mail at xxxxxxxxx@xxxx.xxx. In case the insured is not satisfied with the response of the office, insured may contact the Grievance Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, Lotus corporate park, Goregaon East, Mumbai – - 400063 xxxxxxxxx@xxxx.xxx In the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint in the Integrated Grievance Management System (IGMS) of the IRDAI. Where the grievance is not resolved, the insured may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000- 00000000/26652048Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx- 751 009. Tel.:- 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000- 0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 Fax: 000- 00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Xxx Xxxx, Xxx Xxxxx-110 002. Tel.:- 000-000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel: 000-00000000/00000000 Fax: 000- 00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015. Tel: 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.] KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 4th Floor, C.R. Avenue, Kolkata-700 072. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.) LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx Road, Hazaratganj, Lucknow-226 001. Tel: 0522 -2231331/0000000 Fax: 0000- 0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Uttar Pradesh and Uttaranchal.) MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz(W), Mumbai 400054. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000- 0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) The updated details of Insurance Ombudsman offices are also available at the IRDAI website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx or on the Company's website at xxx.xxxx.xxx.. Appendix I: List of excluded expenses (non-medical) List of excluded expenses (non-medical) are as specified below:
Appears in 1 contract
Samples: www.irdai.gov.in
Grievance Redressal. For resolution We assure the best customer service from our end to our valued Insured/Insured Person(s) and request you to adopt following procedure in case of any service related query or grievance. You may communicate your query or grievances by sending a letter to below mentioned address or to your nearest branch or email at below mentioned email ID or by calling at our below mentioned call centre number. Customer Care Cell Liberty Videocon General Insurance Company 10th Floor, insured may contact Tower A, Peninsula Business Park, Lower Parel, Mumbai E-mail : Toll Free No : Please include your Policy number in all you communication with the company on toll free number 0000 000 0000 or may write an e- mail at xxxxxxxxx@xxxx.xxxCompany. In case This will help us resolve the insured is issue more efficiently. If You are not satisfied with the response redressal of the officeYour grievance, insured You may contact the Grievance Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, Lotus corporate park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint in the Integrated Grievance Management System (IGMS) of the IRDAI. Where the grievance is not resolved, the insured may, subject to vested jurisdiction, approach the nearest Insurance Ombudsman for the redressal resolution of Your grievance. The contact details of the Insurance Ombudsman offices are available mentioned below: AHMEDABAD - ; Office of the Ombudsman Contact Details Areas of Jurisdiction AHMEDABAD Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000- 00000000/26652048Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxxx House, Nr. C.U. Shah College, Ashram Road,AHMEDABAD-380 014. Tel.:- 000-00000000 Fax : 000-00000000 Email xxx.xxx@xxxxxxxxxx.xxx Gujarat , UT of Dadra & Nagar Haveli, Daman and Diu BHOPAL Insurance Ombudsman, Office of the Insurance Ombudsman, Xxxxx Vihar Complex, 2nd Floor, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003Opp. Airtel, Near New Market, BHOPAL(M.P.)-462 023. Tel.:- 0000-0000000/9202 Fax0000000 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Email xxxxxxxxxxxxxxxx@xxxxxxxxxx.xx Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - & Chhattisgarh BHUBANESHW AR Insurance Ombudsman, Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx- 751 XXXXXXXXXXXX-751 009. Tel.:- 0000-0000000/0000000 Fax0000000 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) Email xxxxxxx@xxxxxxx.xx Orissa CHANDIGARH - Insurance Ombudsman, Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx 000, 0xx Xxxxx, Xxxxx XxxxxxxxBuilding. Sector 17-D, Xxxxxx 00-X, Xxxxxxxxxx-000000CHANDIGARH-160 017. Tel.:- 0000-0000000/0000000 Fax0000000 Fax : 0000- 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of PunjabEmail xxxxxx@xxxxx.xx.xx Punjab , Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory , UT of Chandigarh.) Chandigarh CHENNAI - Xxxx X. Ramasaamy, Insurance Ombudsman, Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 Tamil Nadu, UT– Pondicherry Town and (old 312), Anna Salai, Teynampet, Chennai-600 CHENNAI-600 018. Tel.:- 000-00000000 /00000000 Fax/5284 Fax : 000- 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Email xxxxxxxx@xx0.xxxx.xxx.xx Karaikal (which are part of Union Territory UT of Pondicherry).] ) NEW DELHI - Shri Xxxxxxxx Xxx Xxxxx, Insurance Ombudsman, Office of the Insurance Ombudsman, 2/2 A, Universal Insurance BuildingBldg., Asaf Xxxx Xxx XxxxRoad, Xxx Xxxxx-110 NEW DELHI-110 002. Tel.:- 000-000-00000000/00000000 Fax00000000 Fax : 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) Email xxxxxxxxx@xxxxxxxxxx.xxx Delhi & Rajasthan GUWAHATI - Shri Xxxxx Xxxxxxx Xxxxx, Insurance Ombudsman, Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, Near Panbazar Overbridge, S.S. Road, Guwahati-781 GUWAHATI-781 001 (ASSAM). Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam0000000. Email xxxxxxxxxxxx@xxxxxxxxxx.xxx Assam , Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) Tripura HYDERABAD - Xxxx X Xxxxxxxxxx, Insurance Ombudsman, Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 HYDERABAD-500 004. TelTel : 000-00000000/00000000 00000000 Fax: 000- 00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of 000-00000000, Email xxxxxxxxxxx@xxxxx.xxx Andhra Pradesh Pradesh, Karnataka and Union Territory UT of Yanam – a part of the Union Territory UT of Pondicherry.) JAIPUR - Office of the Pondicherry ERNAKULAM Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, CC 27/2603, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 ERNAKULAM-682 015. Tel: 0000-0000000/0000000 FaxTel : 0000-0000000 EmailFax : xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of 0000-0000000. Email xxxxxxx@xxxxxxxxxxxx.xxx Kerala and Union Territory , UT of (a) Lakshadweep , (b) Mahe-Mahe – a part of Union Territory UT of Pondicherry.] Pondicherry KOLKATA - Xx. Xxxxxx Xxxxx, Insurance Ombudsman, Office of the Insurance Ombudsman, Hindustan Building. AnnexeNorth British Bldg., 29, N.S. Road, 4th Floor, C.R. Avenue, Kolkata-700 072KOLKATA-700 001. Tel: 000-00000000/00000000 FaxTel : 000-00000000 EmailFax : xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of 000-00000000. Email xxxxxxx@xxxx.xxx West BengalBengal , Bihar, SikkimBihar , Jharkhand and Union Territories UT of Andaman and Andeman & Nicobar Islands.) Islands , Sikkim LUCKNOW - Insurance Ombudsman, Office of the Insurance Ombudsman, Xxxxxx Xxxxxx, Phase-2, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx RoadXxxx, HazaratganjXxxxxxxxxxx, Lucknow-226 XXXXXXX-000 001. TelTel : 0522 -2231331/0000000 Fax-2231331 Fax : 0000- 0000-0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Email xxxxxxxxxxxx@xxxxxxxxxx.xxx Uttar Pradesh and Uttaranchal.) Uttaranchal MUMBAI - Xxxx X Xxxxxxxxxxx, Insurance Ombudsman, Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz(W), Mumbai 400054MUMBAI-400 054. Tel: 000-00000000/00000000 FaxTel : 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. TelFax : 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Email xxxxxxxxxxxxxxx@xxxxx.xxx Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000- 0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) Goa The updated details of Insurance Ombudsman offices are also available at the IRDAI website xxx.xxxx.xxx.xx, or grievances redressal procedure shall be provided on the website of Governing Body of the Company and is subject to change in compliance with guidelines/ regulations issued by Insurance Council xxx.xxxx.xx.xx or on the Company's website at xxx.xxxx.xxxRegulatory and Development Authority.
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Samples: Annexure Iv
Grievance Redressal. For resolution of any query or grievance, insured the You/Insured Person may contact the company on call Us at toll free number number: 0000 000 0000 0000, or may write an e- e-mail at xxxxxxxxx@xxxx.xxx. at: xxxxx@xxxx.xxx In case the insured You/Insured Person is not satisfied with the response of resolution, the office, insured You/Insured Person may contact the write to Our Grievance Redressal Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, wing Lotus corporate parkCorporate Park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In the event of unsatisfactory response from the Grievance Officercase Your complaint is not fully addressed by Us, he/she may, register a complaint in You may use the Integrated Grievance Management System (IGMS) of for escalating the complaint to IRDAI. Where the grievance is not resolvedThrough IGMS, the insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured Person may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000- 000-00000000/26652048Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx- 751 Xxxxxxxxxxxx-751 009. Tel.:- 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000- 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 FaxFax : 000- 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Xxx Xxxx, Xxx Xxxxx-110 002. Tel.:- 000-000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel: 000-00000000/00000000 Fax: 000- 000-00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015. Tel: 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.] KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 4th Floor, C.R. Avenue, Kolkata-700 072. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.) LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx Road, Hazaratganj, Lucknow-226 001. Tel: 0522 -2231331/0000000 Fax: 0000- 0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Uttar Pradesh and Uttaranchal.) MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz(W), Mumbai 400054. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000- 0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) The updated details of Insurance Ombudsman offices are also available at the IRDAI website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx or on the Company's website at xxx.xxxx.xxx.Lakshadweep
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Samples: www.irdai.gov.in
