Common use of Grievance Redressal Clause in Contracts

Grievance Redressal. Customers have the following ways to register their complaints when they find inadequacy in the Aptus services Complaint Register: Every Aptus branch has been provided with a complaints register. The customers can lodge their complaints in the register; the Branch Manager would be the person responsible to handle the customer grievances. If the query remains unsolved, the customers can escalate it to the Head Office through

Grievance Redressal. Customers have the following ways to register their complaints when they find inadequacy in the Aptus services Complaint Register: Every Aptus branch has been provided with a complaints complaint register. The customers can lodge their complaints in the register; the . The Branch Manager would be the person responsible to handle the customer grievances. If the query remains unsolvedcomplainant does not receive any response within 14 days or if he/she is not satisfied with the resolution provided by the branch manager, the customers can escalate it to contact the Head Office Manager, Customer Service through: