Product Technical Support & Clause Samples

The 'Product Technical Support' clause defines the obligations and scope of assistance that a provider must offer to customers regarding the use and maintenance of a product. Typically, this clause outlines the types of support available, such as troubleshooting, software updates, or user guidance, and may specify response times or channels for support requests. Its core practical function is to ensure that customers have reliable access to help when issues arise, thereby enhancing user satisfaction and minimizing downtime or disruptions.
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Product Technical Support &. Maintenance Licensee shall have the option of electing the Product technical support and maintenance (“maintenance”) set forth in the Contract by giving written notice to Contractor any time during the Centralized Contract term. Maintenance term(s) and any renewal(s) thereof are independent of the expiration of the Centralized Contract term and will not automatically renew. Maintenance shall include, at a minimum, (i) the provision of error corrections, updates, revisions, fixes, upgrade and new releases to Licensee, and (ii) Help Desk assistance with locally accessible “800” or toll free, local telephone service, or alternatively on-line Help Desk accessibility. Contractor shall maintain the Products so as to provide Licensee with the ability to utilize the Products in accordance with the Product documentation without significant functional downtime to its ongoing business operations during the maintenance term. Authorized User shall not be required to purchase maintenance for use of Product, and may discontinue maintenance at the end of any current maintenance term upon notice to Contractor. In the event that Authorized User does not initially acquire or discontinues maintenance of licensed Product, it may, at any time thereafter, reinstate maintenance for Product without any additional penalties or other charges, by paying Contractor the amount which would have been due under the Contract for the period of time that such maintenance had lapsed, at then current NYS net maintenance rates.
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Product Technical Support &. Maintenance Licensee shall have the option of electing the Product technical support and maintenance (“maintenance”) set forth in the Contract by giving written notice to Contractor any time during the Centralized Contract term. Maintenance terms and any renewals thereof are independent of the expiration of the Centralized Contract term and shall not automatically renew.
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Product Technical Support &. Except in the case of the Existing Inventory (as defined in the Humongous Asset Purchase Agreement (as defined below)), retail consumer product technical support will be provided by Publisher.
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Product Technical Support &. During the term of this Agreement, Company shall provide ongoing support for the Applications used to provide the Services and for all related hardware and software, including but not limited to the interface, long distance transport circuits, local circuits, and clearinghouse hardware and software. Company shall provide support to its customers and shall be the intermediary between its customers and the Cellemetry(R) Data Service Gateway. Cellemetry shall provide or make available ongoing support for operational Gateways. Cellemetry shall notify Company of any material changes to the Gateways within a reasonable time (at least sixty days) after they have been made and tested. In the event that Cellemetry must make changes that are not "backward compatible," Cellemetry shall provide at least one hundred eighty (180) days' prior written notice to Company, and will provide Company a reasonable time to discuss the proposed change with Cellemetry and propose alternatives, which Cellemetry shall reasonably consider. Company shall be entitled to access to Cellemetry support for Cellemetry(R) Data Service, which shall be provided without additional charge upon execution of this Agreement. Cellemetry shall provide telephone problem resolution support on a twenty-four (24) hours a day seven (7) days a week basis. At a minimum, response times for calls received during normal business hours (8:30 a.m. - 5:30 p.m. in the time zone of the party receiving the call Monday through Friday, holidays excepted) is thirty (30) minutes from receipt of the call. During all other hours calls will be returned within one (1) hour and thirty (30) minutes of receipt of the call. Only calls relating to Network Service Affecting problems will be returned during non-business hours. Non-Service Affecting calls received during non-business hours will be returned the next business day. Both the Company and Cellemetry shall provide and maintain a current and up to date twenty-four (24) hours a day seven (7) days a week Trouble Escalation Contact List with the appropriate telephone, cellular, and/or paging numbers of the organization and/or personnel responsible for assisting in trouble resolution both during and after normal business hours, and a list of the holidays observed by each party. Cellemetry shall maintain a Gateway for testing purposes in the United States. Cellemetry shall have the right to make changes or alterations or to have changes or alterations made to the test Gateway or...
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Product Technical Support &. By entering into this Agreement, Dealer recognizes and accepts its obligation to provide both pre-sale and post-sale Product Technical Support. This includes, but is not limited to, proper pump sizing per application and general troubleshooting. Dealer’s failure to provide Product Technical Support constitutes a material breach of this Agreement and grounds for termination thereof at the discretion of SunRotor.
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Related to Product Technical Support &

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Clinical Supply Servier shall be primarily responsible for manufacturing and supplying bulk Licensed Oligos and finished Licensed Products for use in clinical studies conducted pursuant to the Development Plan in the Field in the Territory, provided that Servier may engage Miragen for such manufacture and supply as follows: At least 180 days prior to the anticipated filing of the first CTA for the first indication with respect to a Licensed Product, Servier shall notify Miragen in writing whether it desires to engage Miragen for such manufacture and supply. If Servier chooses to have Miragen provide such clinical supply, Servier and Miragen shall negotiate in good faith and enter into a separate supply agreement having mutually agreed terms with respect to such clinical supply, which supply shall be at Cost of Goods (except for Unsponsored Work, in which case the supply shall be at Cost of Goods plus [*]). For clarity, Miragen’s manufacturing-related Development costs, as described in Section 1.27(e), [*] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities Act of 1933, as amended. are not included in the Cost of Goods but shall be included in Development Plan Costs and shared by the Parties pursuant to Section 9.3. If Servier does not engage Miragen but elects to manufacture and supply bulk Licensed Oligos and finished Licensed Products for Development purposes, either through itself or its Third Party manufacturer, then Miragen shall have the right to purchase such bulk Licensed Oligos and finished Licensed Products from Servier at Cost of Goods (except for Unsponsored Work, in which case the supply shall be at Cost of Goods plus [*]), and the other terms and conditions to be agreed upon by the Parties and set forth in a separate supply agreement. For clarity, Miragen shall have the right to manufacture and have manufactured, anywhere in the world, the Licensed Oligos and Licensed Products for clinical and commercial use outside the Territory.

  • New Products You agree to comply with NASD Notice to Members 5-26 recommending best practices for reviewing new products.

  • Licensed Technology (a) LICENSOR is not aware of any interference, infringement, misappropriation, or other conflict with any intellectual property rights of third parties, and LICENSOR has never received any charge, complaint, claim, demand, or notice alleging any such interference, infringement, misappropriation, or violation (including any claim that LICENSOR must license or refrain from using any intellectual property rights of any third party). To the knowledge of LICENSOR, no third party has interfered with, infringed upon, misappropriated, or otherwise come into conflict with any of the LICENSED TECHNOLOGY. (b) Exhibit A identifies each patent or registration which has been issued to LICENSOR with respect to any of the LICENSED TECHNOLOGY and identifies each pending patent application or application for registration which LICENSOR has made with respect to any of the LICENSED TECHNOLOGY. LICENSEE acknowledges that LICENSOR has previously made available to LICENSEE correct and complete copies of all such patents, registrations and applications (as amended to-date) in LICENSOR’s possession and has made available to LICENSEE correct and complete copies of all other written documentation in LICENSOR’s possession evidencing ownership and prosecution (if applicable) of each such item. (c) Exhibit A identifies each item of LICENSED TECHNOLOGY that is assigned to LICENSOR or that LICENSOR uses pursuant to license, sublicense, agreement, or permission. LICENSOR has made available to LICENSEE correct and complete copies of all such licenses, sublicenses, agreements, patent prosecution files and permissions (as amended to-date) in LICENSOR’s possession. With respect to each item of LICENSED TECHNOLOGY required to be identified in Exhibit A and to the knowledge of LICENSOR: (i) the license, sublicense, agreement, or permission covering the item is legal, valid, binding, enforceable, and in full force and effect; (ii) the license, sublicense, agreement, or permission will continue to be legal, valid, binding, enforceable, and in full force and effect on identical terms following the consummation of the transactions contemplated hereby; (iii) no Party to the license, sublicense, agreement, or permission is in breach or default, and no event has occurred which with notice or lapse of time would constitute a breach or default or permit termination, modification, or acceleration thereunder; (iv) no party to the license, sublicense, agreement, or permission has repudiated any provision thereof; (v) the underlying item of LICENSED TECHNOLOGY is not subject to any outstanding lien or encumbrance, injunction, judgment, order, decree, ruling, or charge; (vi) no action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand is pending or is threatened which challenges the legality, validity, or enforceability of the underlying item of LICENSED TECHNOLOGY; and (vii) except as provided in Exhibit A, LICENSOR has not granted any license or similar right to the LICENSED TECHNOLOGY within the GENERAL FIELD or PARTHENOGENESIS FIELD.