AVAILABILITY DEPENDENCIES Sample Clauses

AVAILABILITY DEPENDENCIES. The availability of Service is dependent on the following: - Available space, power, hardware, and network connectivity within the Data Center. SHDT reserves the right to limit availability of Service based on availability of space, hardware or network connectivity. SHDT also reserves the right to limit Service availability in the event necessary Service components are unavailable or unattainable at a reasonable cost. - Customer is solely responsible for the timing, alarming, monitoring, performance, maintenance, provisioning and repair of Customer Equipment, unless Customer contracts with SHDT separately for such Services. Customer Equipment ownership, maintenance and insurance are the responsibility of Customer. Customer Equipment and facilities installed in the Data Center as part of a Colocation arrangement must be installed by Customer or an SHDT-certified Vendor. - SHDT provides reliable and secure incident and problem management Services by requiring that all SHDT Technical Support and information requests come only from Customer’s Authorized Contact(s). - Customer shall provide a Security Access List that will contain a minimum of one (1) primary Customer Contact and one (1) Technology Contact and may contain as many Authorized and Technical Contacts as desired. The Security Access List will include the name, email address, phone number, and security phrase for each Contact. Only the Primary Customer Contact is authorized to request Service changes. The Authorized Contact(s) will be authorized to act on the behalf of the Customer except for adding, changing, deleting Authorized Contacts, designating the Primary Customer Contact and modifying, changing, or terminating the agreement. The Technical Contact(s) will receive emergency maintenance or Service-related correspondence from SHDT. SHDT will accept technical service requests from Customer’s Technical Contact(s) or Primary Customer Contact and all requests must be in writing and may be sent via email, sent to t ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ with the understanding that additional charges may apply. - Customer is responsible for ensuring the Security Access List is accurate and maintained. ADD-ON OPTIONS The following options may be added to the Data Center Colocation Services. Description of Service options in no way entitles Customer to the feature, unless specified by SHDT and Customer in the signed Proposal or signed evaluation of a Service Change request, A separate Order or Statement of Work may apply ...