Problem Management Services Sample Clauses

Problem Management Services. These are:
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Problem Management Services. (a) General First Data Responsibilities. First Data shall identify, track and manage the problems arising from or relating to the Production Services (“Problem Management” and “Problem Management Services”). First Data shall implement and maintain processes and procedures under which a single point of contact has end-to-end responsibility for each problem arising from or relating to the Production Services in order to minimize redundant contacts with RCSI. First Data shall provide to RCSI a copy of the Problem Management policies and procedures. Schedule A A - 23 RCSI / First Data Confidential
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Problem Management Services. 33 4.7 Help Desk and IPSS Production Support Center Services .............................. 35 4.8
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Problem Management Services. IBM shall be responsible for tracking, managing and resolving Problems (as defined in Schedule B) arising from or relating to the Services that are received from an MSDW level 1 help desk, automated alarm or other source ("Problem Management"). IBM's general responsibilities with respect to Problem Management shall include the following:
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Problem Management Services. Convergys will manage all problems in the delivery of the Services in accordance with Schedule 7, "Scope Change and Issue Management." Problem management services will include at a minimum, the following activities:
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Problem Management Services. Contractor and Client shall perform those services, functions and responsibilities identified as their respective responsibilities in the following matrix with respect to managing Problems with the Managed Applications. # Service, Function or Responsibility Contractor Client For each Priority Level 1 Incident and each business-impacting Priority Level 2, 3 and 4 Incident, create and assign to the Incident manager a Problem Ticket. X Create a Problem Ticket as needed to manage the root cause analysis and solution implementation for multiple Incidents. X Classify the Problem according to Priority Level. X Perform analysis to identify the underlying cause or source of the Problem and of any Incidents caused by the Problem. X Assign a Problem manager for each Priority Level 1 and business- impacting Priority Level 2, 3 and 4 Problem to investigate root cause and to manage the Problem Ticket according to the Problem Management process. X Coordinate with Client, vendors and other third parties as needed with respect to Problems that are within Contractor’s Scope of responsibility for Managed Applications. X Coordinate with vendors and other third parties as needed with respect to Problems that are not within Contractor’s Scope of responsibility for Managed Applications. X Once the root cause of a Problem has been identified and is within Contractor’s Scope as defined in Section 2, identify and coordinate X # Service, Function or Responsibility Contractor Client execution of a plan for eliminating the potential risk of future Incidents resulting from the Problem for the Services impacted. Follow Contractor’s procedures for consulting with Problem stakeholders as needed. X Follow Contractor’s procedures for closing the Problem Ticket when it has been resolved. X Monitor and prioritize inactive Problem Tickets if it is determined that further investigation should not continue due to lack of business prioritization or lack of cost benefit. X Communicate Problem status to Client at the frequencies and to the individuals and offices in accordance with Contractor’s procedures. X Escalate Problem investigation in accordance with Contractor’s procedures. X Update Problem Tickets in the Ticket Management System to reflect current status. X INC-PRB-016 The following Problem Management metrics shall be tracked and reported by the Contractor: - Total Problems by Severity (trend) - Number of Problems with state of workaround (trend) - Problem Reopen Rate - Correct Problem Cat...
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Problem Management Services 
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Related to Problem Management Services

  • Construction Management Services a. A-E may be required to review and recommend approval of submittals, shop drawings, Request for Information (RFI) and/or calculations for temporary structures such as trench shoring, false work and other temporary structural forms.

  • Asset Management Services (i) Real Estate and Related Services:

  • Investment Management Services (a) The Manager shall manage the Fund’s assets subject to and in accordance with the investment objectives and policies of the Fund and any directions which the Trust’s Board of Trustees may issue from time to time. In pursuance of the foregoing, the Manager shall make all determinations with respect to the investment of the Fund’s assets and the purchase and sale of its investment securities, and shall take such steps as may be necessary to implement the same. Such determinations and services shall include determining the manner in which any voting rights, rights to consent to corporate action and any other rights pertaining to the Fund’s investment securities shall be exercised. The Manager shall render or cause to be rendered regular reports to the Trust, at regular meetings of its Board of Trustees and at such other times as may be reasonably requested by the Trust’s Board of Trustees, of (i) the decisions made with respect to the investment of the Fund’s assets and the purchase and sale of its investment securities, (ii) the reasons for such decisions and (iii) the extent to which those decisions have been implemented.

  • Student Services 1. Students taking college classes for dual credit may utilize the same services that are available to other MCC students. MCC is responsible for ensuring timely and efficient access to such services as academic advising, learning materials (e.g., library resources), and other services for which the student may be eligible. [TAC 19, Part 1, Chapter 4, Subchapter D, §4.85 (g)(2)]

  • Inpatient Services Hospital This plan covers services provided while inpatient in a general or specialty hospital including, but not limited to the following: • anesthesia; • diagnostic tests and lab services; • dialysis; • drugs; • intensive care/coronary care; • nursing care; • physical, occupational, speech and respiratory therapies; • physician’s services while hospitalized; • radiation therapy; • surgery related services; and • room and board. Notify us if you are admitted from the emergency room to a hospital that is not in our network. Our Customer Service Department can assist you with any questions you may have about your coverage. Rehabilitation Facility This plan covers rehabilitation services received in a general hospital or specialty hospital. Coverage is limited to the number of days shown in the Summary of Medical Benefits.

  • EFT SERVICES If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.

  • Payment Services Payment operations, including (i) Payment transfers from the payswix account to the Client’s and / or third parties payment accounts opened with another PSPs, (ii) Payment operations when money is given to the Client under a credit line: Payment operations using a payment card or a similar Payment instrument and / or credit transfers, including periodic Payment transfers; (iii) issuance and / or acceptance of Payment instruments; (iv) Payment operations using a payment card or a similar Payment instrument.

  • Management Services The Adviser shall perform (or arrange for the performance by its affiliates of) the management and administrative services necessary for the operation of the Fund. The Adviser shall, subject to the supervision of the Board of Trustees, perform various services for the Portfolio, including but not limited to: (i) providing the Portfolio with office space, equipment and facilities (which may be its own) for maintaining its organization; (ii) on behalf of the Portfolio, supervising relations with, and monitoring the performance of, custodians, depositories, transfer and pricing agents, accountants, attorneys, underwriters, brokers and dealers, insurers and other persons in any capacity deemed to be necessary or desirable; (iii) preparing all general shareholder communications, including shareholder reports; (iv) conducting shareholder relations; (v) maintaining the Fund's existence and its records; (vi) during such times as shares are publicly offered, maintaining the registration and qualification of the Portfolio's shares under federal and state law; and (vii) investigating the development of and developing and implementing, if appropriate, management and shareholder services designed to enhance the value or convenience of the Portfolio as an investment vehicle. The Adviser shall also furnish such reports, evaluations, information or analyses to the Fund as the Fund's Board of Trustees may request from time to time or as the Adviser may deem to be desirable. The Adviser shall make recommendations to the Fund's Board of Trustees with respect to Fund policies, and shall carry out such policies as are adopted by the Trustees. The Adviser shall, subject to review by the Board of Trustees, furnish such other services as the Adviser shall from time to time determine to be necessary or useful to perform its obligations under this Contract.

  • Development Services During the term of this Agreement, the Provider agrees to provide to or on behalf of the Port the professional services and related items described in Exhibit A (collectively, the “Development Services”) in accordance with the terms and conditions of this Agreement. The Provider specifically agrees to include at least one Port representative in any economic development negotiations or discussions in which the Provider is involved concerning (i) a port-related business prospect or (ii) a business transaction which will ultimately require Port involvement, financial or otherwise.

  • Outpatient Services The following services are covered only at the Primary Care Provider’s office[selected by a [Member], or elsewhere [upon prior written Referral by a [Member]'s Primary Care Provider ]:

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