System Availability means the average percentage of total time during which the production version of the Service is available to Customer during a calendar month, excluding (i) any maintenance windows (including any maintenance windows defined in a supplement to this Agreement); (ii) delays due to conditions beyond the reasonable control of SAP; (iii) delays caused by systems outside of the Service, including, but not limited to, Customer’s network, equipment and systems; (iv) micro outages (meaning an inaccessibility that lasts less than fifteen (15) minutes, provided that there are no more than three (3) micro outages within a calendar month); and (v) inaccessibility due to Customer’s requests or where Customer approved the same in advance.
System Availability for each System is calculated as follows: Service Level Service Credit2 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability HEC Subscription and STE Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA Server Provisioning: 99.5% System Availability Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 3Also applies to S/4HANA CPO and S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. Excluded Downtime Total Minutes in the Month attributable to: (i) Scheduled Downtime (ii) Agreed Downtime (iii) Emergency Downtime (iv) Downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples below this table) (v) Downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system Scheduled Downtime Scheduled at a mutually agreed time, as listed in the Order Form or as described in the Supplement. The following examples include but are not limited to what is beyond SAP’s reasonable control:
System Availability means the number of minutes in a year that the key components of the SaaS Services are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from (a) scheduled maintenance, (b) events of force majeure as defined in the Agreement, (c) malicious attacks on the system, (d) issues associated with the Customer’s computing devices, local area networks or internet service provider connections, or (e) inability to deliver the SaaS Services because of acts or omissions of Customer. Anduin reserves the right to take the SaaS Services offline for scheduled maintenance for which Customer has been provided reasonable notice and Anduin reserves the right to change its maintenance window upon prior notice to Customer.
Examples of System Availability in a sentence
Service Level AgreementThe Services will achieve System Availability (as defined below) during each calendar month of the Subscription Term.
More Definitions of System Availability
System Availability means, with respect to any particular calendar month, the ratio obtained by subtracting Unscheduled Downtime during such month from the Total Monthly Time, and thereafter dividing the difference so obtained by the Total Monthly Time. Represented algebraically, System Availability for any particular calendar month is determined as follows:
System Availability for each System is calculated as follows: 每個系統的「系統可用性」係按下列方式計算： System Availability Percentage = ( ℎ ℎ − ) ∗ 100 ℎ ℎ 系統可用性百分比= ( 月總分鐘數 − 停機時間 ) ∗ 100 月總分鐘數 Service Level 服務層級 Service Credit2 服務扣抵 2 PRD: 99.5%1 System Availability PRD：99.5%1 系統可用性 NON-PRD: 95.0% System Availability 非 PRD：95.0 % 系統可用性 Server Provisioning: 99.5% System Availability 伺服器佈建：99.5% 系統可用性 HEC Subscription, Private Cloud Edition Services and EX Services:3 HEC 訂閱 (私用雲端版) 服務和 EX 服務：3 2% of Monthly Service Fees for each 1% below the SA SLA 每低於 SA SLA 達 1%，即扣抵 2% 的月服務費 HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for 每低於 SA SLA 達 0.1% each 0.1% below the SA SLA 即抵扣 2% 的月服務費 Server Provisioning (IaaS Basic): 伺服器佈建 (IaaS Basic)： €1,500 per Month in aggregate for any and all instances below the SA SLA SA SLA 下之任何及所有執行個體，每月共為 1,500 歐元 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form.若客戶購買 PRD 99.7% 系統可用性或 99.9% 系統可用性，且於訂購單中載明，則適用 99.7% 系統可用性或 99.9% 系統可用性。 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 須受下列第 5 條有關每月最大服務抵扣額度之規範所限。 3Also applies to S/4HANA CPO and S/4HANA CPE 同時適用於 S/4HANA CPO 和 S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. HEC Cloud Start 先前稱為 HEC Project，而 HEC BYOL 先前稱為 HEC Production。 Excluded Downtime 排除在外的停機時間 Total Minutes in the Month attributable to: 月總分鐘數當中，得歸因於下述情況者屬之： i. Scheduled Downtime 表定停機時間 ii. Agreed Downtime 商定的停機時間 iii. Emergency Downtime 緊急停機時間 iv. Downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples below this table) 由 SAP 合理控制範圍以外因素造成的停機時間，例如無法預測及無法預見的事件， 在善盡合理責任的情況下仍無法避免者 (參閱下表中的範例) v. Downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system 因使用非 PRD 進行故障復原/修復 PRD 系統所造成的非 PRD 系統停機時間 Scheduled Downtime 表定停機時間 Scheduled at a mutually agreed time, as listed in the Order Form or as described in the Supplement. 在當事人雙方同意的表定時間停機，停機時間列在訂購單或補充條款中。 The following examples include but are not limited to what is beyond SAP’s reasonable control: 下列範例包括但不限於超出 SAP 合理控制範圍之情形：
System Availability means the average percentage of total time during which the Service is available to Customer, excluding (i) any maintenance windows (as may be defined in a supplement to this Agreement); (ii) any emergency maintenance (as may be defined in a supplement to this Agreement); (iii) delays due to conditions beyond the reasonable control of SAP; (iv) delays caused by equipment provided by Customer (or its service providers); or (v) delays caused by systems outside of the Service, including, but not limited to, Customer’s network.
System Availability means the Total Available Minutes in a given calendar month less any minutes attributable to an Excluded Problem (which, for the avoidance of doubt, includes Scheduled Maintenance).
System Availability means the percentage of total time during which the Cloud Subscriptions shall be available to Customer, excluding the Scheduled Maintenance Period, Emergency Maintenance, force majeure events, or acts or omissions of the Customer that cause system downtime.
System Availability for each System is calculated as follows: Service Level Service Credit2 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability HEC Subscription and STE Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA Server Provisioning: 99.5% System Availability Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 3Also applies to S/4HANA CPO and S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. Total Minutes in the Month attributable to:
System Availability for each System is calculated as follows: 每個系統的「系統可用性」係按下列方式計算： System Availability Percentage = ( 𝑇𝑜𝑡𝑎𝑙 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑀𝑜𝑛𝑡ℎ − 𝐷𝑜𝑤𝑛𝑡𝑖𝑚𝑒 ) ∗ 100 𝑇𝑜𝑡𝑎𝑙 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑀𝑜𝑛𝑡ℎ 系統可用性百分比 = ( 月總分鐘數 − 停機時間 月總分鐘數 ) ∗ 100 Service Level 服務層級 Service Credit2 服務扣抵 2 PRD: 99.5%1 System Availability PRD：99.5%1 系統可用性 NON-PRD: 95.0% System Availability 非 PRD：95.0 % 系統可用性 Server Provisioning: 99.5% System Availability 伺服器佈建：99.5% 系統可用性 HEC Subscription, Private Cloud Edition Services and EX Services:3 HEC 訂閱 (私用雲端版) 服務和 EX 服務：3 2% of Monthly Service Fees for each 1% below the SA SLA 每低於 SA SLA 達 1%，即扣抵 2% 的月服務費 HEC Cloud Start and HEC BYOL:4 HEC Cloud Start 和 HEC BYOL：4 2% of Monthly Service Fees for 每低於 SA SLA 達 0.1% each 0.1% below the SA SLA 即抵扣 2% 的月服務費 Server Provisioning (IaaS Basic): 伺服器佈建 (IaaS Basic)： €1,500 per Month in aggregate for any and all instances below the SA SLA SA SLA 下之任何及所有執行個體，每月共為 1,500 歐元 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form.