Trouble Reports. From time to time, failures in, or degradation of, Products may cause services provided by the System to be ad- versely affected. It is necessary that immediate assistance be provided by the Vendor to allow the Owner to restore the affected service. Critical ser- vice outages that cannot be resolved by the Owner's field technicians or techni- cal support engineers using procedures described in the Operating Manuals, Maintenance and Instruction Manuals and Training will be transmitted to the Vendor as a Trouble Report ("TR"). The Vendor will assign an identi- fying number to each TR to aid in tracking its resolution. TRs will be imme- diately addressed by the Vendor through Emergency Technical Assistance under guidelines set forth in subsection 2.26.3. TRs may not be considered conclud- ed until the solution is concurred upon by an employee of the Owner within the Owner's operations control center ("OCC"). The root cause of problems re- sulting in TRs may be Defects or Deficiencies which must be corrected through Product or procedure changes. Problems with the System requiring such changes will be referred to the Vendor for action through a Customer Ser- vice Request ("CSR"). The Vendor is authorized by the Owner to install and integrate, at the Vendor's expense, any Software Upgrade or Software Enhancement pursuant to mutual agreements reached between the Vendor and the Owner.
Trouble Reports. Saddleback Communications shall maintain a twenty-four (24) hour, seven (7) day a week point-of-contact for Customers to report Service troubles, outages or Service Interruptions. For Customer support, Customer shall call Trouble Reports to 000-000-0000.
Trouble Reports. CLEC and PACIFIC will cooperatively plan and implement coordinated repair procedures for the Meet Point and Local Interconnection Trunks and facilities to ensure that trouble reports are resolved in a timely and appropriate manner consistent with procedures referenced in Section VI of this Attachment.
Trouble Reports. IdeaTek shall maintain a 24 hours a day 7 days a week point-of-contact for staff to report service troubles, outages or service interruptions. Trouble Reports received by IdeaTek will be responded to within one (1) hour after receipt of the Trouble Report. IdeaTek will endeavor to cure the issue addressed in the Trouble Report within two (2) hours after receipt of the Trouble Report.
Trouble Reports. The Parties shall cooperatively plan and implement coordinated repair procedures for the Meet-Point Trunks and Local Interconnection Trunks and facilities to ensure trouble reports are resolved in a timely and appropriate manner.
Trouble Reports. Imperva shall report to Seller any Defect for which Imperva requires repair, replacement or correction by using Trouble Reports as set out below. All Trouble Reports shall be sent to Seller’s office by telefax or by electronic mail. For Defects having priority Class A in accordance with Sub-article 5.2 of this Agreement, Imperva may report such Defects to Seller by email/fax. Such reporting by email/fax shall be considered and treated by Seller as a submitted Trouble Report. For such cases, also a normal Trouble Report shall be sent to Seller for notification purposes only. Each Trouble Report shall contain the following information:
Trouble Reports. From time to time, failures in, or degradation --------------- of, Products may cause services provided by the System to be adversely affected. It is necessary that immediate assistance be provided by the Vendor to allow the Owner to restore the affected service. Critical service outages that cannot be resolved by the Owner's field technicians or technical support engineers using procedures described in the Operating Manuals, Maintenance and Instruction Manuals and Training will be transmitted to the Vendor as a Trouble Report ("TR"). The Vendor will assign an identifying number to each TR to aid in tracking its resolution. TRs will be immediately addressed by the Vendor through Emergency Technical Assistance under guidelines set forth in subsection 2.26.3. TRs may not be considered concluded until the solution is concurred upon by an employee of the Owner within the Owner's operations control center ("OCC"). The root cause of problems resulting in TRs may be Defects or Deficiencies which must be corrected through Product or procedure changes. Problems with the System requiring such changes will be referred to the Vendor for action through a Customer Service Request ("CSR"). The Vendor is authorized by the Owner to install and integrate, at the Vendor's expense, any Software Upgrade or Software Enhancement pursuant to mutual agreements reached between the Vendor and the Owner.
Trouble Reports. Ting shall maintain a twenty-four (24) hour, seven (7) day a week point-of-contact for Customers to report Service troubles, outages or Service Interruptions. On site support will be available within 4 hours during normal business hours. Customer shall: ● Call Trouble Reports to the specified Enterprise Customer Support telephone number ● Email the Trouble Reports to the specified Enterprise Customer Support email address ● Submit the Trouble Report via other agreed and documented communications means
Trouble Reports. SECTION 27.01. Supplier acknowledges that ****** *********** must reduce its Access Subnetwork Trouble Report Rate by at least half within three years following the Beta Test Date ("Overall Objective"). Supplier's Material, as part of *************** FSN, will contribute to meeting this Objective. Supplier agrees to assist Company in supporting ***************** Overall Objective by providing reliability and other information, including but not limited to Failures in Time (FIT) Rates for Material, and will provide additional support and expertise which may contribute to the specification and achievement of **************** objectives if requested by Company, at no cost to Company.
Trouble Reports. X-1 ARTICLE XI NETWORK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XI-1 ARTICLE XII SERVICE PROVIDER NUMBER PORTABILITY . . . . . . . . . . . . . . . . . . . . . . . XII-1 APPENDIX A SERVICE LOCATION MATRIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-0 XXXXXXXX X SERVICE ORDERING, PROVISIONING, BILLING AND MAINTENANCE . . . . B-1 APPENDIX C RATES-COMPENSATION ARRANGEMENTS . . . . . . . . . . . . . . . C-1 This Interconnection Agreement (the "Agreement"), is made effective as of January 28, 1997, by and between GTE South Incorporated, with its address for purposes of this Agreement at 000 Xxxxxx Xxxxx Xx. Xxxxxx XX, 00000 ("GTE"), and ICG Telecom Group, Inc., (“ICG”) with its address for this Agreement at 0000 Xxxx Xxxxxx Xxxxxx, Xxxxxxxxx, Xxxxxxxx 00000. GTE and ICG being referred to collectively as "the Parties" and individually as a "Party"). This Agreement covers services in the Commonwealth of Kentucky (“State”).
