Service Credit Process. To receive a Service Credit, Customer must submit a request by sending an email to xxxxx@xxxxx.xxx. To be eligible, the credit request must: (a) include the dates and times of each Unavailability incident that Customer claims to have experienced, along with sufficient details to enable Qubit to verify the information; and (b) be received by Qubit within ten (10) Days after the last Failed Connection that is part of Customer’s Service Credit claim. If Customer is past due with respect to any payment obligation, or otherwise in material breach of any contractual obligation to Qubit, Customer is not eligible for any Service Credits. Service Credits will be issued to Customer within sixty (60) days after Qubit confirms that Customer qualifies for the Service Credit under this clause.
Service Credit Process. 2.5.1. Filing Period. Service Availability and/or Service Interruption claims must be submitted to Company within seven (7) calendar days of the occurrence of the event. Network Latency and Packet Loss claims must be submitted not later than thirty (30) calendar days after the last day of the month in which the failed metric occurred. Each claim must be filed by Customer's Administrative Contact and the claim must include the following information, (a) Customer name and site name, (b) contact's name and contact information, (c) date and beginning/end time of outage or failed metric, and (d) the specific Company support ticket number opened about the performance issue and brief description of the characteristics of the outage or failed metric.
Service Credit Process. To be eligible to receive a Service Credit, Customer must submit a request by sending an email to xxxxxxx@xxxx.xxx within 15 days after the suspected period of non-Availability that is the basis of Customer’s Service Credit request. Further, the credit request must include: (a) the dates, times and duration of each incident of purported non-Availability; (b) a detailed description of the events resulting in non-Availability and any documentation that corroborate Customer’s claimed outage; (c) the number and location(s) of affected users; and (d) descriptions of Customer attempts to resolve the events resulting in non-Availability at the time of occurrence. Notwithstanding the foregoing, if the Customer is overdue with respect to any payment obligation, or otherwise in material breach of any contractual obligation to Qlik, Customer is not eligible for any Service Credits. Service Credits will be applied to Customer’s next annual invoice following the final determination of the request. Customer must reasonably assist Qlik with any problem diagnosis and resolution attempts. Qlik and Customer will work in good faith to resolve any disputes relating to Customer’s Service Credit request.
Service Credit Process. Filing Period Claims for service availability credits must be submitted within 2 weeks of the event. Network Latency, Jitter and Packet Loss claims must be submitted within 30 days after the last day of the month when service levels are not met. Claim Process Customer must submit the required information by electronic mail to: xxxxxx@xxxxxxxxx.xxx Xxxxxxxxx will acknowledge all claims within two business days and will review all claims within ten business days of receipt. Customer will be informed by electronic mail whether the appropriate service credit claim will be granted or rejected. If rejected, the notification will specify the basis for rejection. Customer has the right to contest any rejection of credit issued by Xxxxxxxxx. Required Information The claim must include the following information:
Service Credit Process. If AHSAY is unable to meet any of the SERVICE LEVELS set out in section 1.1 during any calendar month (as confirmed by AHSAY), YOU, upon written or email request to AHSAY within thirty days from the last day of the calendar month in which the failure or service interruption occurred, will be provided with the CREDIT as set out in section 1.1. AHSAY will apply the CREDIT to the next available billing period following your request. The maximum value of the CREDIT claimed by YOU will not exceed 20% of the monthly recurring fees of the BIaaS.
Service Credit Process. If at the end of a calendar month the Monthly Network Availability Percentage is less than 99.99%, or if Customer experiences Excess Packet Loss or Excess Latency, Customer is eligible to receive a Service Credit, subject to the following:
Service Credit Process. All credits are subject to prior verification by 1-VOIP that a credit is properly due. In order to receive a Service Credit, Customer must: (i) open a Severity 3 Trouble Ticket within thirty (30) minutes of the first occurrence of an applicable event giving rise to the credit; and (ii) submit a written request for a credit to 1-VOIP within fifteen (15) business days of opening of the Trouble Ticket. Written requests shall be sent to an email address specified by 1-VOIP from time-to-time with "Request for Credits" in the subject line with the trouble ticket number.
Service Credit Process. To receive a Service Credit, Customer must submit a request for credit via the File 360 support console. To be eligible, the credit request must: (i) include Customer’ name; (ii) include, the dates and times of each incident of failure to meet Uptime Commitment that Customer claims to have experienced with sufficient details to enable Harmonic to reasonably verify the information (i.e. Customer’s activity logs that document the errors and corroborate Customer’s claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (iii) be received by Harmonic within thirty (30) business days of the last reported incident in the SLA claim. Confirmed Service Credits will be issued to Customer within sixty (60) days from the date of Harmonic’s confirmation of failure to meet Uptime Commitment. Customer will not be eligible to receive Service Credit if Customer is past due or in default with respect to any payment or any material contractual obligation.
Service Credit Process. If CDS is unable to meet any of the Service Levels set out in section 1.1 during any calendar month (as confirmed by CDS), you, upon written request to CDS, will be provided with a Remedial Credit for the pro-rated charges as set out in section 1.1 for the affected Service for which the SLA Metric has not been met as outlined in the affected Service's SLA. CDS will apply the Remedial Credit to the next available billing period following your request for a Remedial Credit. For each instance of Service Unavailability, you may only claim a Remedial Credit under one SLA. For example, where a single instance of Service Unavailability is less than 99.99%, you may only claim the Service Availability Service Level Target or the Storage Performance Service Level Target. For greater clarity, the maximum value of the Remedial Credits claimed by you, for any Service, calculated in a calendar month, will not exceed the monthly recurring fees for the affected Service. You must request Remedial Credits in writing within thirty (30) days of the last day of the calendar month in which the failure or service interruption occurred.
Service Credit Process. To receive a Service Credit, Customer must submit a request by sending an email to xxxxxxx@Xxxxxxxxx.XX. To be eligible, the credit request must: (a) include the dates and times of each Unavailability incident that Customer claims to have experienced, along with sufficient details to enable Xxxxxxxxx.XX to verify the information; and (b) be received by Xxxxxxxxx.XX within thirty (30) Business Days after the last Failed Connection that is part of Customer’s Service Credit claim. If Customer is past due with respect to any payment obligation, or otherwise in material breach of any contractual obligation to Xxxxxxxxx.XX, Customer is not eligible for any Service Credits. Service Credits will be issued to Customer within sixty (60) days after Xxxxxxxxx.XX confirms that Customer qualifies for the Service Credit under this section.
