Excess Latency definition
Examples of Excess Latency in a sentence
IBM will issue Service Credits in a subsequent invoice following Customer’s notification to IBM of the Outage, Excess Packet Loss, and/or Excess Latency, and IBM’s determination of Customer’s eligibility for the subject Service Credit.
Excess Latency or the failure of vendor software to perform its intended purpose or inability to connect to the hosting server provided by vendor or its service provider.
If one single Outage causes Excess Latency, Excess Packet Loss and a Monthly Availability Percentage of less than 99.99%, Customer is eligible for only one Service Credit.
In order to receive a Service Credit for either Excess Packet Loss or Excess Latency, Customer must notify the IBM Call Management Center within five (5) business days from the end of the calendar month for which Customer believes either Excess Packet Loss or Excess Latency has occurred.