Resolution of Customer Complaints Sample Clauses

Resolution of Customer Complaints. Franchisee shall notify customers of this complaint procedure at the time customers apply for or are provided service, and subsequently, annually.
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Resolution of Customer Complaints. Disputes between Contractor and its Customers regarding the services provided in accordance with this Agreement may be resolved by City. City’s decision shall be final and binding. Intervention by City is not a condition precedent to any rights or remedies third parties might otherwise have in any dispute with Contractor. Nothing in this section is intended to affect the remedies of third parties against Contractor. To the extent that remedies are warranted through this Agreement, this shall apply.
Sample 1
Resolution of Customer Complaints. Company shall notify customers of the complaint procedure at the time customers apply for or are provided service, and subsequently in the New Customer Brochure provided for in Section 5.4.3 herein. A customer dissatisfied with Company's response regarding a complaint may ask District to review the complaint. To obtain this review, the customer must submit a written request within thirty (30) days of the original complaint to Company if Company has failed to respond to the complaint. District may extend the time to request its review for good cause. In reviewing the complaint, the District Manager-Engineer shall seek a response and remedy by Company. The District Manager-Engineer shall determine if the customer's complaint is justified, and if so, what remedy if any shall be provided. The District Manager-Engineer may delegate these duties to a designee. The decision of the District Manager-Engineer or his/her designee shall be final on any matter under Five Hundred Dollars ($500). In the event of a decision on a matter involving Five Hundred Dollars ($500) or more, Company may seek review by the Board of Directors.
Sample 1
Resolution of Customer Complaints. The customer/homeowner should first attempt to resolve the problem with the Contractor directly. If agreement is not reached, the complaint is then presented to the Municipal Recycling Liaison. The Municipal Recycling Liaison has the authority to back charge the Contractor for the Town services used to resolve the complaint. This authority may be enforced without the approval of the Town Board. In addition, the Town has the option of utilizing Town personnel in charging the services back to the Contractor. The Town will withhold a $250 payment for each unresolved complaint. (See proposed Contract Exhibit A under subheading “Customer Complaints”).
Sample 1
Resolution of Customer Complaints. Customer/homeowner should first attempt to resolve the problem with the Hauler directly. If agreement is not reached, the complaint is then presented to the Solid Waste/Recycling Coordinator. The Solid Waste/Recycling Coordinator has the authority to back charge the Hauler for the Town services used to resolve the complaint. This authority may be enforced without the approval of the Town Board. In addition, the Town has the option of utilizing Town personnel in charging the services back to the Hauler. The Town will withhold a $250 payment for each unresolved complaint. (See proposed Contract Exhibit “A” under subheading “Customer Complaints”).
Sample 1
Resolution of Customer Complaints. Disputes between Hauler and Customers regarding the services provided in accordance with this Agreement may be resolved by the Project Administrator whose decision shall be final and binding. Intervention by City is not a condition precedent to any rights or remedies third parties might otherwise have in any dispute with Hauler. Nothing in this section is intended to affect the remedies of third parties against Hauler. B.10 Hauler Representatives Hauler shall designate in writing a “Contract Liaison” who shall be responsible for working with City and/or City’s designated representative(s) to resolve Agreement-related issues. City shall have the right to approve the Hauler’s choice for a liaison. City shall be notified in writing in advance of any change in Contract Liaison.
Sample 1
Resolution of Customer Complaints. Company shall notify customers of the complaint procedure at the time customers apply for or are provided service, and subsequently in the new customer brochure provided for in Section 5.4.3 herein. A customer dissatisfied with Company's response regarding a complaint may ask County to review the complaint. To obtain this review, the customer must submit a written request within thirty (30) days of the original complaint to Company if Company has failed to respond to the complaint. County may extend the time to request its review for good cause. In reviewing the complaint, the County Manager shall seek a response and remedy by Company. The County Manager shall determine if the customer's complaint is justified, and if so, what remedy if any shall be provided. The County Manager may delegate these duties to a designee. The decision of the County Manager or his/her designee shall be final on any matter under Five Hundred Dollars ($500). In the event of a decision on a matter involving Five Hundred Dollars ($500) or more, Company may seek review by the Director of Transportation and Public Works.
Sample 1
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Resolution of Customer Complaints. Contractor shall notify customers of this complaint procedure at the time customers apply for or are provided service, and subsequently, annually. A customer dissatisfied with Contractor's decision regarding a complaint may ask the City to review the complaint. The City's Utilities Director shall determine if the customer's complaint is justified, and if so, what remedy, if any shall be provided. The remedy under this Section shall be limited to a rebate of customer charges related to the period of breach of any of the Terms of this Agreement. Any resolution of these customer complaints shall not affect the City's rights to liquidated damages.
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Related to Resolution of Customer Complaints

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Grievance on Layoffs and Recalls Grievances concerning layoff and recalls must be initiated at Step 2 of the grievance procedure.

  • Grievance Redressal Level 1 We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, the customer may write to us at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Level 2 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 3 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxx.xxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to National Manager – Service: Xxxx Xxxxxx Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above-mentioned matrix, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx or in offline mode by post at the address given below in the prescribed format available at link (xxxx://xxx.xxx.xx/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf) National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 Grievance Process The below-mentioned process is followed when a Xxxxxxxx writes to xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx : • Customer service associate reads the entire email to understand the customer query • Xxxxxxxx is contacted to understand his/its requirements • Grievance Team coordinates with internal departments to get the complaint resolved as per the defined timeline. • If the resolution is not possible within the defined TAT of 7 working days, due to internal and external dependencies, interim response along with timelines is sent to the Borrower. • All queries are closed on e-mail and via telephone call. Timely update is sent to the Borrower in case of any extension required in committed timelines.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Customer Service, Dispute Resolution If you have a question about your XOOM charges or service you may contact XOOM directly by calling 0-000-000-0000 Monday – Friday 8 (eight) a.m. to 11 (eleven)p.m.

  • Submission of Grievance Information a) Upon appointment of the arbitrator, the appealing party shall within five days after notice of appointment forward to the arbitrator, with a copy to the School Board, the submission of the grievance which shall include the following:

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Compliance with Contractor Employee Jury Service Ordinance Contractor shall comply with the County Ordinance with respect to provision of jury duty pay to employees and have and adhere to a written policy that provides that its employees shall receive from the Contractor, on an annual basis, no less than five days of regular pay for actual jury service in San Mateo County. The policy may provide that employees deposit any fees received for such jury service with the Contractor or that the Contractor deduct from the employees’ regular pay the fees received for jury service.

  • COMPLAINT AND GRIEVANCE PROCEDURE 1. When a member has any grievance or complaint, he shall forthwith convey to his immediate superior, orally or in writing, all facts relative to the grievance and/or complaint. The member and the superior shall make every attempt to resolve the problem at this preliminary stage.

  • Informal Grievance Procedure It shall be the mutual responsibility of employees and management to endeavor to resolve grievances informally at the lowest practicable level of management. To this end, the grievant shall first present the grievance to the grievant's immediate supervisor in an informal meeting within ten (10) days after the occurrence of the circumstances giving rise to the grievance or when the grievant first actually knew, or could have reasonably known of them. The grievant may request the meeting be held at any reasonable time, and the supervisor shall meet with the grievant as soon as reasonably practicable after receipt of the request. In the meeting, the grievant and the supervisor shall review the grievance. The employee shall fully and fairly explain: the alleged action or inaction by the employee's department which caused grievance; the written departmental policy allegedly violated by the department; and the remedy the grievant believes will resolve the grievance. The parties shall cooperate in seeking a resolution of the grievance. If questions beyond the scope of the supervisor's authority or knowledge are involved, the supervisor may consult the supervisor's superiors or other County officers. The supervisor shall present an informal, oral decision with supporting reasons to the grievant within ten (10) days after the meeting.

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