REMEDIAL MAINTENANCE. 4.1 In the event of a Fatal Error, Supplier shall respond within four (4) hours after notification thereof by Participant. Supplier shall use best efforts to provide at least a Workaround without material interruption of the Software within two (2) days. A permanent solution for a Fatal Error shall be provided by Supplier with an Update of the Software as soon as possible thereafter, but no later than fourteen (14) days after the report by Participant.
REMEDIAL MAINTENANCE. Involves either repair or replacement of Equipment/Systems in the event that an Equipment/System Malfunctions. For additional information, see Section 4 – Installation and Integration and Section 5 – Maintenance.
REMEDIAL MAINTENANCE. Whenever an Authorized User enters into any Maintenance Agreement with Contractor, the Contractor automatically becomes responsible for the performance of Remedial Maintenance. Authorized Users cannot waive the Remedial Maintenance and Remedial Maintenance Response Requirements listed in Section 5.3 – Remedial Maintenance. Whether the Authorized User elects to subscribe to monthly Maintenance, prepaid annual Maintenance, or Time and Materials (T&M), Remedial Maintenance must be performed after the Authorized User notifies the Contractor that the Equipment-System is inoperable or unsuitable for operation. The Contractor will be responsible for ensuring that Service for each request is provided in accordance with the following:
REMEDIAL MAINTENANCE. The Maintenance Service sheets for Remedial Maintenance must include, at a minimum, the following information for each request for Service:
REMEDIAL MAINTENANCE a. Upon notification from the Client that the equipment has failed or is malfunctioning, the Contractor shall make such repairs and adjustments to and replace such parts of the equipment as may be necessary to restore the equipment to its proper operating condition to client’s satisfaction.
REMEDIAL MAINTENANCE. Remedial Maintenance shall mean all maintenance, other than Excluded Services, reasonably required as a result of, and for the purpose of correcting, a System Failure. For purposes of this Agreement, System Failure shall mean any malfunction in the System that prevents or materially interferes with, the accomplishments of any or all of the System intended functions. Following any identification of any System Failure by BUYER, and BUYER's completion of the diagnostic checklist and procedures recommended by SELLER in the User Documentation Set, BUYER shall provide notification thereof to SELLER. In the event of any software failure, SELLER shall thereafter make a good faith effort to cause the appropriate software support person to respond to the BUYER within 30 minutes of the notification with an update as to cause and/or possible solutions. Software support shall be available 24 hours per day 7 days each week including holidays regardless of the severity of the software failure. Exhibit K
REMEDIAL MAINTENANCE. (a) Presstek shall provide remedial maintenance upon notification by Customer or Xerox that the Product requires maintenance. Remedial maintenance shall include unscheduled work required by Customer from time to time as required to repair or replace defective Product or components thereof and to return such defective Product/components to good working order and operating condition and capable of performing in accordance with the applicable Specifications. In the event Product/components are not so operational, Presstek shall pay, or reimburse Customer for [CONFIDENTIAL TREATMENT REQUESTED] /*/ a result of such inoperability .
REMEDIAL MAINTENANCE. Contractors shall track the status of each Major and Minor Failure through the Trouble Ticket Log described in Section 1.19.2. Contractors shall provide the telephone number of their customer support center to each PSAP with whom they have a maintenance contract for reporting Major and Minor Failures. The Contractor’s customer support center telephone shall be answered 24 hours a day, seven (7) days a week by a live person. The Contractor’s customer support center will be responsible for coordinating the resources necessary to correct Major and Minor Failures and for accurately updating the Trouble Ticket Log. The 9-1-1 CPE System shall be capable of alerting PSAP personnel of system alarms by the use of a signaling device in the PSAP. This device shall provide for an audible or visual alarm. The device shall provide a cutoff option to disable alarms in progress and must be automatically reset upon removal of the alarm condition or should a new alarm occur.
REMEDIAL MAINTENANCE. 3.1 The Supplier will provide remedial maintenance, including defect rectification in accordance with this clause, to ensure that the Maintained Supplies are fully functional and perform in accordance with the relevant Specifications
REMEDIAL MAINTENANCE. The contractor shall repair or replace failed equipment and restore it to operating condition. The repair and restoration may involve the temporary replacement of the equipment with a like item to allow continuation of the provided service. When failed equipment cannot be removed, the repairs will be accomplished in a way that minimizes disruption of other operational activities. When repair of a specific item of equipment is not cost effective (when repair costs exceed one third of replacement costs), the contractor shall replace the equipment. For equipment used to meet mission requirements, immediately after being notified that equipment is out of service the contractor shall initiate repair and notify xxxXXX CIO.
