Problem Correction Priorities Sample Clauses

Problem Correction Priorities. For each Deficiency reported by the County to Contractor, the County will assign the Severity Level to that Deficiency. For each Deficiency discovered by Contractor by its own problem monitoring system, Contractor will initially assign that Deficiency’s Severity Level in consultation with the County. Following a report of a Deficiency from the County, Contractor must respond back to the County within the prescribed “Service Response Timeframe” and resolve each such Deficiency within the specified “Service Resolution Time” as specified in the table below. Following the report of a Deficiency by Contractor, Contractor must resolve each such Deficiency within the specified “Resolution Time” based on the Severity Level agreed-to by the parties. Resolution times for correction of Deficiencies reported by the County will start tolling when the County first notifies Contractor of a Deficiency by telephone or as otherwise specified herein, including Contractor’s Customer Support, and will end when the County determines that the Deficiency has been resolved. Conversely, resolution times for correction of Deficiencies reported by Contractor to the County will start tolling when Contractor first notifies the County of a Deficiency by telephone or as otherwise specified herein, including Contractor’s Customer Support, and will end when the County determines that the Deficiency has been resolved.
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Problem Correction Priorities. County shall assign one of the Severity Levels specified below to each incident of Deficiencies reported by County to Contractor's Global Service Center/or entered in Contractor's incident tracking system. Following report of a Deficiency from County, Contractor shall respond back to County within the prescribed "Response Time" specified below, and maintain communication regarding progress on problem resolution as specified below. SEVERITY LEVEL DESCRIPTION OF DEFICIENCY FIRST RESPONSE TIME FURTHER UPDATES TO COUNTY 1 - Alert  Issue affecting entire Upgrade Software  Upgrade Software down  Potential direct patient care affected  Data integrity at risk  Management attention required Immediate Immediate and continuous 2 - Critical  Widespread Upgrade Software unavailability – Upgrade Software is down or any module of Upgrade Software is completely or functionally inoperable.  System operating in degraded state  Financial impact Within 20 minutes for requestsmade during business hours (8:00 a.m. to 8:00 p.m. PST) and within thirty (30) minutes for requests made at other times Daily untilresolved 3 – High  Problem that substantially degrades performance of any Upgrade Software component or materially restricts business  restricts use of one or more modules or features of Upgrade Software to perform necessary business functions, but not entire Upgrade Software.  Data entry or access is materially impaired on a limited basis.  operations are severely impacted. Within four (4) business hours Weekly untilresolved 4 – Medium  A problem that causes only a minor impact on the use of the Upgrade Software.  The problem can be easily circumvented.  The problem can cause some functional restrictions, but it does not have a critical or severe impact on operations. Within eight (8) business hours Weekly untilresolved 5 – Low  This is a low impact problem and is not significant to operations  A request for assistance, information, (e.g., general “how to”) and informational Upgrade Software questions. Within 16 business hours As available ornegotiated
Sample 1Sample 2
Problem Correction Priorities. For each Deficiency reported by the County to Contractor, the County will assign the Severity Level to that Deficiency. For each Deficiency discovered by Contractor by its own problem monitoring system, Contractor will initially assign that Deficiency’s Severity Level in consultation with the County. Following a report of a Deficiency from the County, Contractor must respond back to the County within the prescribed “Service Response Timeframe” and resolve each such Deficiency within the specified “Resolution Time,” as shown in the below table. Resolution Time for correction of Deficiencies will start tolling when the County first notifies Contractor of a Deficiency by telephone or otherwise as specified herein, including Contractor’s Customer Support, and will end when the County determines that the Deficiency has been resolved. Severity Level Description of Deficiency (any one of the following) Service Response Timeframe Resolution Time 1 – Critical Solution is down (Unscheduled Downtime) or is practically down (e.g., extremely slow Response Time) or does not function at all, as determined by the County. There is no way to circumvent the problem; a significant number of County Users are affected. A production business system is inoperable. One hour Resolve Incident or formulate reasonable workaround within four consecutive hours. 2 – Severe A component of the Solution is not performing in accordance with the Specifications (e.g., reporting module not functioning), creating significant County business impact, its core functionality is not available or one of Solution Requirements is not met, as determined by the County. Four hours Resolve Incident or formulate reasonable workaround within eight consecutive hours. 3 – Moderate A component of the Solution is not performing in accordance with the Specifications but there is a reasonable workaround; there are unexpected results, moderate or minor operational impact, as determined by the County. One day Resolve Incident within fourteen consecutive Days. 4 - Low This is a low impact problem and is not significant to operations or is related to education (e.g., general “how to” and informational Solution software questions, Documentation requests, understanding of reports or general “how to” create reports), as determined by the County. Two days Next Version Release or six months unless otherwise agreed to by the County and Contractor.
Sample 1

Related to Problem Correction Priorities

  • Quality Control Program The Contractor shall describe the Quality Control Program in a written document which shall be reviewed by the Engineer prior to the start of any production, construction, or off-site fabrication. The written Quality Control Program shall be submitted to the Engineer for review at least ten (10) calendar days before the start of construction. The Quality Control Program shall be organized to address, as a minimum, the following items:

  • Individual Special Circumstance Arrangements Notwithstanding Article 2.02, the Home and the Union may agree in certain circumstances, to adjust the schedule of an individual full-time employee who normally works seventy five (75) hours bi-weekly, to enable an average bi-weekly work assignment of sixty (60) to seventy five (75) hours.

  • Quality Control Plan Within forty five (45) days after the design development documents are approved, the Design-Builder shall develop a quality control plan for the Project (the “Quality Control Plan”). A draft of the Quality Control Plan shall be submitted to the Department and shall be subject to the Department’s review and approval. The Quality Control Plan shall be tailored to the specific products/type of construction activities contemplated by the GMP Basis Documents, and in general, shall include a table of contents, quality control team organization, duties/responsibilities of quality control personnel, submittal procedures, inspection procedures, deficiency correction procedures, documentation process, and a list of any other specific actions or procedures that will be required for key elements of the Work.

  • Accessibility Supplier warrants that all Products will meet the requirements set forth in all federal, state, local and foreign laws, rules, and regulations applicable to accessibility of information technology for people with disabilities. Supplier agrees to use personnel trained and knowledgeable in supporting the needs of persons with disabilities in performance of Services under this Order.

  • Quality Control Procedures The Seller shall have an internal quality control program that verifies, on a regular basis, the existence and accuracy of the legal documents, credit documents, property appraisals, and underwriting decisions. The program shall include evaluating and monitoring the overall quality of the Seller's loan production and the servicing activities of the Seller. The program is to ensure that the Mortgage Loans are originated and serviced in accordance with Accepted Servicing Standards and the Underwriting Guidelines; guard against dishonest, fraudulent, or negligent acts; and guard against errors and omissions by officers, employees, or other authorized persons.

  • Data Protection Impact Assessment and Prior Consultation Processor shall provide reasonable assistance to the Company with any data protection impact assessments, and prior consultations with Supervising Authorities or other competent data privacy authorities, which Company reasonably considers to be required by article 35 or 36 of the GDPR or equivalent provisions of any other Data Protection Law, in each case solely in relation to Processing of Company Personal Data by, and taking into account the nature of the Processing and information available to, the Contracted Processors.

  • SUBSTANCE ABUSE POLICY 6.6.1. Labor and Management are committed to providing employees with a drug-free and alcohol-free workplace. It is the goal to protect the health and safety of employees and to promote a productive workplace, and protect the reputation of Labor and Management and the employees.

  • SAFETY PRECAUTIONS AND PROGRAMS The Contractor shall be responsible for initiating, maintaining and supervising all safety precautions and programs in connection with the Work.

  • Review Systems The Asset Representations Reviewer will maintain and utilize an electronic case management system to manage the Tests and provide systematic control over each step in the Review process and ensure consistency and repeatability among the Tests.

  • WARRANTY PROCEDURES You need proof of purchase for warranty service.

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