Resolution Times. The Supplier will always endeavor to resolve problems as swiftly as possible. It recognizes that the Client’s systems are key to daily functions and must be functional in the field. However, UA is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary. In all cases, the Supplier will make its best efforts to resolve problems as quickly as possible. It will also provide frequent progress reports to the Client.
Resolution Times. The supplier will always endeavor to resolve all issues as timely as possible. Supplier understands the Online application is key to the Client’s business operations and that any downtime can cost money. However, the Supplier is unable to provide guaranteed resolution times for any error or issue because the nature of problems can vary enormously with the Online application and hosting environment.
Resolution Times. Kinetix will always endeavor to resolve any problems with or errors in the Software and Service, or any failure of the Software or Services to conform in any material respect with the Help Documentation, User Guides and/or the specifications in the applicable Purchase Order Form (“Errors”) as swiftly as possible. Kinetix recognizes that the Customer’s use of the Software and Services is key to its business and that any downtime can cost money. However, Kinetix is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary enormously. In all cases, Kinetix will make its best efforts to resolve Errors as quickly as possible. It will also provide frequent progress reports to the Customer. Resolution times will be measured from the time that Kinetix receives the applicable support request provided there is sufficient information in the request to allow for full understanding and replication of the issue and a declaration of request classification is made (defined below). A recorded video description of the issue would be best (link to the video is sufficient). Support requests must be emailed to xxxxxxx@xxxxxxx-xxxx.xxx and will be addressed during Working Hours.
Resolution Times. SLO: Critical incident resolution will depend entirely on the nature of the incident. We will endeavor to resolve any critical incidents within 1 hour, however this is a guideline. Non- critical issues, however, will be resolved within 24 hours, excluding any issues requiring a development fix. Note that these measures will exclude weekends and bank holidays. - Measurement: Resolution times will be measured from the time an issue is reported to the time it is fully resolved to the customer's satisfaction.
Resolution Times. System Innovators will use commercially reasonable efforts to provide a resolution (via remote support, workaround, patch or other forms determined by System Innovators) to a reported Ticket within the timeframe set forth in the Resolution Time column in Section 8.1 below that corresponds to the assigned severity level.
Resolution Times. If a dispute of any kind whatsoever arises between the Procuring Entity and the JV Consultant in connection with, or arising out of this Agreement or the Consulting Services, whether before or after repudiating or termination of this Agreement, including any dispute as to any opinion, determination, certificate or valuation by the Procuring Entity, the Parties shall use best endeavors to amicably settle the dispute. In the event amicable settlement contemplated above fails, the Parties shall refer the dispute to the management level including the heads of each Party to attempt to resolve the dispute amicably. In the event amicable settlement contemplated above fails, and the management level failed to resolve the dispute, the Parties shall refer the dispute to a mediator of high reputation and knowledgeable in the relevant area to be appointed by the Parties to facilitate amicable settlement between the Parties. In the event all avenues described above fail to resolve the dispute, either Party may submit the matter to arbitration in accordance with the provisions of the GCC and SCC. In the event that arbitration fails, either party may exercise whatever remedies are provided under the law.
Resolution Times. Due to the widely varying nature of possible issues, it is not possible to provide specific resolution objectives. Revvity will use commercially reasonable efforts to resolve all reported and verifiable issues with the Service as promptly as possible and in accordance with the Priority Levels assigned to such issue. Xxxx Xxxxxxx: July 2023 ACCEPTABLE USE POLICY (EVOYATM PLATFORM) Overview: This Acceptable Use Policy (“AUP”) outlines acceptable uses of Revvity Health Sciences, Inc.’s (together with its affiliates, “Revvity”) software as a service offerings (collectively for the purposes of this policy, the “Services”) and is incorporated by reference into Customer’s software as a service license agreement governing its use of the Service(s) (“Agreement”). This AUP prohibits uses and activities involving the Services that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Services by others. Revvity reserves the right to change or modify the terms of this AUP from time to time, effective when posted on Revvity’s website (the “Site”). Customer’s use of the Services after changes to the AUP are posted shall constitute acceptance of any changed or additional terms. Any capitalized terms not otherwise defined in this AUP shall have the meaning ascribed to them in Customer’s Agreement. Prohibited Uses
Resolution Times. This will be a measure of the time for the Contractor to provide a Resolution to Incidents. Responses consist of providing, as appropriate, one or more of the following to the originator: a Workaround, an existing Correction, a new Correction for the current release, an available release, a release commitment for Severity Levels 2 and 3, notification of non-problem.
Resolution Times. 4.6.1 The target Resolution Times for each priority level are specified in below: FAULT TYPE ACTIVITY TIME Service Affecting First Information Time 1 hour Additional Information Times Every Subsequent Hour Guaranteed Resolution Time 4 Working Hours Non Service Affecting Guaranteed Resolution Time 3 Business Days
Resolution Times. The supplier will always endeavor to resolve problems as swiftly as possible. It recognizes that the client’s systems are key to daily functions and must be functional in the field. However, Utility is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary. In all cases, the supplier will make its best efforts to resolve problems as quickly as possible. It will also provide frequent progress reports to the client.
