First Response Time definition

First Response Time means the amount of time between when the Customer Contact first reports a support issue or incident and when a Collabware Support Agent sends an acknowledgement response to the Customer Contact.

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First Response Time is the elapsed time for Support to acknowledge an initial request, assuming there are no issues with account standing. First Response Times are not a resolution goal and should not be interpreted as a guarantee of service, nor is it a guarantee of continued response through the entirety of the applicable request.

First Response Time means the time between when an issue has been registered in Doctrin Customer Portal by Customer Helpdesk and when Doctrin registers a response to the issue in the Customer Portal, calculated within Doctrin support available hours as defined in 4.1.5 and 4.1.6.

Examples of First Response Time in a sentence

First Response Time, the time it takes Us to respond to a query submitted by You.
FRT First Response Time – the time it takes us to respond to a query submitted by you.
First Response Time is the period from the time the Error was logged with the Mark43 Support Team until Mark43 responds to Subscriber (and escalates within Mark43, if appropriate).
Guaranteed First Response Time: The time elapsed from a Customer enquiry is registered received in Supplier’s customer service system until the Customer receives a first reply from a Supplier representative by phone or email.
Each Targeted First Response Time is measured from the time an inquiry is reported to ▇▇▇▇▇▇▇@▇▇▇.▇▇▇.
Each Targeted First Response Time is based on the tier of support set forth in the Order Form and measured from the time an Error is reported to ▇▇▇▇▇▇▇@▇▇▇.▇▇▇.
The time between a ticket being opened in Beekeeper’s Help Desk and confirmation to Customer via Beekeeper’s ticketing system that We have received the request and are investigating the Issue (any automated response from the ticketing system does not count towards First Response Time).
Starter Performance Enterprise Incident First Response Time Best Effort Within 8 hours Within 1 hour Incident Support Availability Best Effort Office Hours 24/7 24/7 Uptime Best Effort 99.5% 99.5% - 99.95% Company will provide regular Technical Support to Customer on weekdays during the hours of 9:00 am through 5:00 pm Central European Summer Time (UTC/GMT + 2 hours), with the exclusion of National Holidays (“Support Hours”).
For any tickets submitted outside of standard operating hours, the First Response Time Commitment begins on the first standard business hour following Ticket submission.
First Response Time for Severity 1 or 2 Incidents begins upon the call made to Support.

More Definitions of First Response Time

First Response Time means the time between the moment the Incident is received and entered by Daktela into the ticketing system and the first response by Daktela.

First Response Time. This is the timeframe in which a Support team member will respond to you and begin working on your ticket.