Mental Health Records a. The County must have policies and procedures for participating provider medical records content and documentation that have been communicated to providers and a process for evaluating its providers’ mental health records based on the County’s policies. These policies must address patient confidentiality, organization and completeness, tracking, and important aspects of documentation such as accuracy, legibility, and safeguards against loss, destruction, or unauthorized use. The County must also have confidentiality policies and procedures that are applicable to administrative functions that are concerned with confidential member information. Those policies must include information with respect to disclosure of member-identifiable medical record and/or enrollment information, and specifically provide that:
Mental Health Records. Upon admission, the State shall immediately request all pertinent mental health records regarding the inmate's prior hospitalization, court- ordered evaluations, medication, and other treatment. DOJ acknowledges that the State's ability to obtain such records depends on the inmate's consent to the release of such records and the cooperation of health care providers at non-DOC facilities.
Mental Health Records. Contractor warrants that Contractor is knowledgeable of Welfare and Institutions Code section 5328 respecting confidentiality of any information regarding beneficiaries (or their families) receiving Contractor’s services. Contractor may obtain such information from application forms, interviews, tests or reports from public agencies, counselors or any other source. Without the beneficiary’s written permission, Contractor shall divulge such information only as necessary for purposes related to the performance or evaluation of services provided pursuant to this Contract, and then only to those persons having responsibilities under this Contract, including those furnishing services under Contractor through subcontracts. Contractor and staff will be responsible for only accessing beneficiary data from the County’s electronic health record for beneficiaries for which they have open episodes of care and for which individual staff have a specific business purpose for accessing. All attempts to access beneficiary data that do not meet those requirements will be considered data breaches and Contractor is responsible for reporting such breaches to County Quality Improvement and HSS Department Compliance unit immediately or within 4 hours of discovery. In the event of a breach or security incident by Contractor or Contractor’s staff, any damages or expenses incurred shall be at Contractor’s sole expense. COUNTY RESPONSIBILITIES Provide technical assistances in the form of phone consultations, site visits and meetings to provide clinical guidance and address challenges in the clinical program, implementation and/or performance of the Contract; Provide training and technical assistance on the use of the Netsmart Avatar electronic health record system (only if vendor will be entering services into Avatar); Provide feedback on performance measures objectives and fiscal expenditures in a timely manner to seek a proactive solution; Provide tools and training support for the implementation of the ACT model to fidelity; Make available electronically all policies and procedures referenced herein and inform the Contractor as policies are reviewed and updated so that the Contractor is aware of changes. EXHIBIT B
