How to complain. If you have a complaint about any aspect of The Mortgage Lender Limited’s service, you can write to, email or telephone us using the details provided in clause 36.2 above. A leaflet detailing the full complaints and appeals process will be provided to you. If you cannot settle your complaint with us, you may be entitled to refer it to The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX (telephone number 0000 000 0000, 0300 123 9123 or +00 00 0000 0000 (from abroad)). This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints.
How to complain. If you wish to register a complaint, please contact us: In Writing - to Quadrant Property Management Ltd, Xxxxxxx Xxxxx, 000 Xxxxxxxxxxx Xxxx, Xxxxxx X00 0XX ATTN: Xxxxxx Xxxxxxx. By Phone: Tel: 0000 000 0000 By Email: xxxxxxxx@xxxxxxx.xx.xx marked ‘complaint’ If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.
How to complain. If you wish to complain or you are unhappy with the service provided, please contact our customer services team (see ‘Customer services details’ above). If you are not satisfied with how we respond and if your complaint relates to your policy or how your policy was sold to you, you can then ask the Financial Ombudsman Service (FOS) to review your case. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website xxxx://xxxxxxxxx-xxxxxxxxx.xxx.xx/, on 0800 023 4567 or by email at: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Referral of your complaint to the FOS does not affect your right to take legal proceedings. Transferring your plan to a new owner With our permission you may transfer your policy to a new owner of the product by giving us their details either over the telephone or in writing. You cannot transfer it to any other product (except for replacements of your product provided under a manufacturer’s guarantee). Changes to these terms and conditions We may modify or replace these terms and conditions in order to: • comply with the law, regulations, industry guidance or codes of practice; • rectify errors or ambiguities; and • reflect change in the scope or nature of the protection provided to you. In all cases, we will give you thirty (30) days’ written notice of any change that could affect your rights or obligations and provide you with a brief explanation of such changes. The new terms and conditions will take effect from the date specified in the notice. If you do not agree with the changes, you may cancel the policy by notifying us within that notice period and you will receive a pro rata refund of any premium paid for unused days of your policy. What we do with your information At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (xxx.xxxxxxxxxxxxxxxxxx.xxx). Using your information Domestic & General Insurance PLC (“we”) is the “data controller” of your information. We process two sets of information about you, “Personal Information” (your name, address and contact details) and the “Goods Information” you provide in order for us to fulfil the protection policy for your appliance or device (your nam...
How to complain. Members should complete the Complaints Form, provide any supplementary documentation and address the complaint to: Director of Marketing & Membership Irish Music Rights Organisation CLG Copyright House Pembroke Row Dublin 2 X00 XX00 Ireland We will acknowledge the complaint within two working days. What happens next? We will send a full response within 15 working days from receipt of the complaint. In cases where royalty payment is sought, the response will also confirm the payment of royalties or will detail the reasons why we feel payment should not be made. Hopefully this will resolve the complaint. However, if a member is unhappy with the response, they should write within 28 days to the Director of Marketing & Membership stating their reasons. The Marketing & Membership Director will respond in writing within two working days from receipt of the letter and will either: • confirm or vary the earlier decision and advise on their right of redress; or • advise that a further response will be given once further advice has been obtained and provide an indication of the likely timescale to reach a final decision. If we have completed our investigation and provided a written response, we may confirm there is nothing more we can do under our complaints procedure.
How to complain. If you wish to register a complaint, please contact us as shown below: In writing to - The Compliance Officer, Aspira Corporate Solutions Limited, The Barn, Manor Farm, Aust, Bristol, BS35 4AT. By phone — call 0000 000 0000. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman service. Full details of the FOS can be found on its website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
How to complain. If you have a complaint about any aspect of The Mortgage Lender Limited’s service, you can write to us or telephone us using the details provided in clause 36.2 above, or you can email us at xxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx. A leaflet detailing the full complaints and appeals process will be provided to you. If you cannot settle your complaint with us, you may be entitled to refer it to The Financial Ombudsman Service.
How to complain. If You wish to make a complaint, please allow Us the first opportunity to deal with your concerns. However, if You remain dissatisfied, please let Us know and We will be happy to provide further information about our procedures for resolving and settling complaints. We hope that We will be able to resolve any concerns You raise, but if You are still dissatisfied, or We have not sent You a final response letter within eight (8) weeks from the date You originally complained, You have the right to refer your complaint to the Financial Ombudsman Service. Its website is xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
How to complain. If you wish to complain or you are unhappy with the service provided, please contact our customer service team (see ‘customer services details’ above).
How to complain. If you are not satisfied with the response of the general manager of the company you are dealing with, you must find out if the insurance company is a member of the Association of British Insurers (ABI). The ABI’s policy work is organised around four main departments: General Insurance, Life and Pensions; Financial Regulation, and Taxation & Investment Affairs. In addition, the ABI has an expert Research and Statistics Department, and represents the insurance industry to external audiences through its Media and Political Affairs and European and International teams. The ABI is only a trade association and has no legal power over its members, the insurance company will respond to any complaints sent by the ABI, however, clients should be aware that the ABI does not negotiate with the insurance company over complaints. The Financial Services Authority (FSA) regulates and authorises financial organisations in the UK and aims to maintain efficient, orderly and clean financial markets and help retail consumers achieve a fair deal. The FSA can provide basic information and advice on a variety of financial services, including pensions, mortgages and Individual Savings Accounts (ISAs). They can tell you if a firm is authorised and help you if you have a complaint and don’t know who to contact. But, as the regulator, they can’t recommend firms or advisers, or tell you whether a particular product is right for you. However, if they cannot help, they may be able to advise who to contact to obtain more detailed information on an issue. The Financial Ombudsman Service deals with all types of insurance, and it is their job to help settle individual disputes between businesses providing financial services and their customers. For contact details for all of these services please see the Useful Organisations section below. Useful Organisations. Association of British Insurers 00 Xxxxxxx Xxxxxx London EC2V 7HQ Tel: 000 0000 0000 Email: xxxx@xxx.xxx.xx Web: xxx.xxx.xxx.xx/ The Financial Services Authority 00 Xxx Xxxxx Xxxxxxxxx Xxxxxx Xxxxx, London E14 5HS Tel: 0000 000 0000 Fax: 000 0000 0000 E-mail: xxxxxxxxxxxx@xxx.xxx.xx Web: xxx.xxxxxxxxxxxxxx.xxx.xxx.xx Financial Ombudsman Service South Quay Plaza, 000 Xxxxx Xxxx, London E14 9SR Tel: 000 0000 0000 Fax: 000 0000 0000 Enquiries line: 0845 080 1800 E-Mail: xxxxxxxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Web: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Appendix 1: – Services Offered Insurance Company Home Buildings Home Contents Car Wheelchair Ho...
How to complain. ABOUT MY PRIVACY PRACTICES If, in your opinion, I may have violated your privacy rights, or if you object to a decision I made about access to your PHI, you are entitled to file a complaint with the person listed in Section VI below. You may also send a written complaint to the Secretary of the Department of Health and Human Services at 000 Xxxxxxxxxxxx Xxxxxx X.X. Washington, D.C. 20201. If you file a complaint about my privacy practices, I will take no retaliatory action against you.
