Common use of How to complain Clause in Contracts

How to complain. If you wish to complain or you are unhappy with the service provided, please contact our customer service team (see ‘customer services details’ above). Transferring your plan to a new owner With our permission you may transfer your plan to a new owner of the product by giving us their name and contact details either over the telephone or in writing. Changes to these terms and conditions We can, at any time and after taking a fair and reasonable view, modify or replace these terms and conditions in order to: • Comply with the law, regulations, industry guidance or codes of practice; • Rectify errors or ambiguities; and • Rectify changes in the scope or nature of the protection provided to you. We will give you fourteen (14) days’ written notice of any change that could have a material effect on your rights or obligations. The new terms and conditions will take effect from the date specified in the notice. Important data protection information • Domestic Appliance Guard LTD and its business partners will use your information (which you or others have provided to us) to provide the requested service and for administration (including the recovery of any amounts owing, where applicable), marketing, market research, customer surveys, regulatory reporting, to check and verify your identity and analytics and testing purposes. Your information may also be shared with selected companies acting on our behalf. We, along with our business partners and third parties may use your information to tell you about any offers, products or services which may be of interest to you. You may therefore be contacted by mail, telephone, email and or other electronic messaging services unless you have asked not to be. • You may request a copy of your data. If your personal details change, if you wish to change your marketing preferences or if you wish to opt out of receiving marketing information, please let us know by writing to: Data Protection Officer, Domestic Appliance Guard Ltd, First Floor, Streate Place, St Xxxxxx Road, Bournemouth, BH1 2LT. If you do not wish to be contacted for marketing purposes by mail or telephone, write to us at the address above. Exclusion of third-party rights This plan is only for your benefit. No rights or benefits will be given to any other third party under the plan. Severance Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Governing law and statutory rights We will communicate with you in English and English Law will apply unless we agree otherwise with you. Nothing in the conditions will reduce or effect your

How to complain. If you wish to complain or you are unhappy with the service provided, please contact our customer service services team (see ‘customer Customer services details’ above). If you are not satisfied with how we respond you can then ask the Financial Ombudsman Service (FOS) to review your case. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website xxxx://xxxxxxxxx-xxxxxxxxx.xxx.xx/, or by email at: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Referral of your complaint to the FOS does not affect your right to take legal proceedings. Transferring your plan policy to a new owner With our permission you may transfer your plan policy to a new owner of the product item by giving us their name and contact details either over the telephone or in writing. You cannot transfer it to any other item (except for replacements of your item provided under a manufacturer’s guarantee). Changes to these terms and conditions We can, at any time and after taking a fair and reasonable view, may modify or replace these terms and conditions in order to: • Comply comply with the law, regulations, industry guidance or codes of practice; • Rectify rectify errors or ambiguities; and • Rectify reflect changes in the scope or nature of the protection provided to you. We will give you fourteen thirty (1430) days’ written notice of any change that could have a material effect on affect your rights or obligationsobligations and provide you with a brief explanation of such changes. The new terms and conditions will take effect from the date specified in the notice. Important data protection If you do not agree with the changes, you may cancel the policy by notifying us within that notice period and you will receive a pro rata refund of any payments that you have made for the unexpired period of your policy. What we do with your information • At Domestic Appliance Guard LTD and its business partners will & General we want to reassure you that we use your information (which you or others have provided to us) both responsibly and securely to provide you with the requested service best possible service. Below we explain what we do with your information and for administration your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (xxx.xxxxxxxxxxxxxxxxxx.xxx). Using your information Domestic & General Insurance PLC (“we”) is the “data controller” of your information. We process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including the recovery of to recover any amounts owing); (ii) for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, where applicable)telephone, marketing, email and/or other electronic messaging services; market research, ; customer surveys, regulatory reporting, to check ; printing services; checking and verify verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and testing profiling for marketing purposes; detecting and preventing crime, including fraud; and (iii) where required to do so by law. Your We may also ask for your consent to some uses of your information. Sharing your information From time to time your Personal Information and Goods Information may also be shared with selected other members of the Domestic & General Group of Companies (Domestic & General Insurance or Services and other future members of the Group whose details we will notify to you (“Group”)), where applicable with Jessops which is the subject of your protection policy and with companies acting on our behalfbehalf or providing services to us (e.g. the companies we use to carry out repairs, IT & mailing services, storage of paper records and telecommunications). WeJessops will process your Personal Information for their legitimate business interests (including marketing and analytics) in accordance with their privacy policy. Transferring your information In exceptional cases, along with our business partners and third parties we may use transfer your information to tell you about any offers, products or services countries outside the European Economic Area (including the US) which may be not have data protection laws which provide the same level of interest to you. You may therefore be contacted by mail, telephone, email and or other electronic messaging services unless you have asked not to be. • You may request a copy of your data. If your personal details change, if you wish to change your marketing preferences or if you wish to opt out of receiving marketing information, please let us know by writing to: Data Protection Officer, Domestic Appliance Guard Ltd, First Floor, Streate Place, St Xxxxxx Road, Bournemouth, BH1 2LT. If you do not wish to be contacted for marketing purposes by mail or telephone, write to us at the address above. Exclusion of third-party rights This plan is only for your benefit. No rights or benefits will be given to any other third party under the plan. Severance Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Governing law and statutory rights We will communicate with you in English and English Law will apply unless we agree otherwise with you. Nothing protection as provided in the conditions will reduce or effect yourUK. We have put in place Model Clauses as an appropriate safeguard to ensure that such information is adequately secured and protected and that such transfers meet the requirements of applicable data protection law.

How to complain. If you wish to complain or you are unhappy with the service provided, please contact our customer service services team (see ‘customer Customer services details’ above). If you are not satisfied with how we respond you can then ask the Financial Ombudsman Service (FOS) to review your case. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website xxxx://xxxxxxxxx-xxxxxxxxx.xxx.xx/, or by email at: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Referral of your complaint to the FOS does not affect your right to take legal proceedings. Transferring your plan to a new owner policy With our permission you may transfer your plan policy to a new owner of the product by giving us their name and contact details either over the telephone or in writing. We will contact the new owner for their payment details. You cannot transfer it to any other item (except for like-for-like replacements of your product provided under a manufacturer’s or Xxxx Xxxxx & Partners guarantee). Claims under your guarantees If the manufacturer or Xxxx Xxxxx & Partners provides you with a like-for-like replacement under the terms of their respective guarantee, the policy will transfer to the replacement product and will continue as if the replacement were the original product. In all other cases you cannot transfer the policy to any other item. If the manufacturer or Xxxx Xxxxx & Partners provides you with a replacement under the terms of their respective guarantee but it is not a like-for-like replacement, then the policy should be cancelled and a pro rata refund will be provided. Changes to these terms and conditions We can, at At any time and after taking a fair and reasonable view, we may modify or replace these terms and conditions in order to: • Comply comply with the law, regulations, industry guidance or codes of practice; • Rectify rectify errors or ambiguities; and • Rectify reflect changes in the scope or nature of the protection provided to you. We In all cases, we will give you fourteen thirty (1430) days’ written notice of any change that could have a material effect on affect your rights or obligationsobligations and provide you with a brief explanation of such changes. The new terms and conditions will take effect from the date specified in the notice. Important If you do not agree with the changes, you may cancel the policy by notifying us within that notice period and you will receive a pro rata refund of any premium paid for unused days of your policy. Data Protection Information Domestic & General Services Ltd (for service, maintenance & support plans), Domestic & General Insurance PLC (for insurance policies), and Xxxx Xxxxx plc are the Data Controllers for your information. This is a brief summary of how we’re protecting and respecting your privacy in accordance with data protection legislation. For more information • Domestic Appliance Guard LTD and its business partners will go to xxx.xxxxxxxxxxxxx.xxx/xxxxxxxxxxxxx How do we use your information data? We use the data we hold about you (which your name, address, contact and payment details) in order to provide your appliance registration, product protection, handle repair requests, fulfil obligations under the plan/policy, for analytical or statistical purposes and to contact you towards the end of your policy period to offer you an extension or others have provided notification that your policy term is due to end. We also use it to safeguard against fraud and money laundering, and for the rare event of product safety recalls. Do we share your data? Your data is shared across our group companies and with other companies who provide products or services to us) to provide the requested service and for administration (including the recovery of any amounts owing, where applicable), marketing, market research, customer surveys, regulatory reporting, to check and verify your identity and analytics and testing purposes. Your information may also be shared with selected companies acting or who perform services on our behalf. We’ll also share your data with Xxxx Xxxxx plc. Your payment details are only used for collecting payment, along proof of payment and for fraud detection; they are not shared with our business partners third parties. What happens with international data transfers? We may transfer your data to countries (including the US and third parties may use your information to tell you about any offers, products or services South Africa) which may be not have data protection laws which provide the same level of interest protection as provided in the UK. But don’t worry, we have safeguards in place to youhelp ensure that everything is adequately secured and protected. You may therefore be contacted by mail, telephone, email and or other electronic messaging services unless What are your rights? By writing to the Data Protection Officer (go to xxx.xxxxxxxxxxxxx.xxx/xxxxxxxxxxxxx) you have asked not the right to be. ask us to: • You may request send you a copy of the personal information we have about you • delete your data (subject to certain exemptions) • correct or delete any inaccurate or misleading data • restrict the processing of your data • provide a copy of your data to any controller • lodge a complaint with the local data protection authority How long do we keep your data? We won’t keep your information for any longer than is necessary. If your personal details changeIn most cases that’s 10 years (the average expected life of a product), if you wish to change your marketing preferences or if you wish to opt out 6 years following the expiry of receiving marketing information, please let us know by writing to: a contract. Any other questions? Please contact The Group Data Protection Officer, Domestic Appliance Guard Ltd, First Floor, Streate Place, St Xxxxxx Road, Bournemouth, BH1 2LT. If you do not wish go to be contacted for marketing purposes by mail or telephone, write to us at the address above. xxx.xxxxxxxxxxxxx.xxx/xxxxxxxxxxxxx Exclusion of third-third party rights This plan policy is only for your benefit. No rights or benefits will be given to any other third party under the planpolicy. Severance Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Governing law and statutory rights We will communicate with you in English and English Law will apply unless we agree otherwise with you. Nothing in the conditions will reduce or effect yourFraudulent activity

How to complain. If you wish to complain or you are unhappy with the service provided, please contact our customer service services team (see ‘customer Customer services details’ above). If you are not satisfied with how we respond and if your complaint relates to your policy or how your policy was sold to you, you can then ask the Financial Ombudsman Service (FOS) to review your case. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website xxxx://xxxxxxxxx-xxxxxxxxx.xxx.xx/, on 0800 023 4567 or by email at: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Referral of your complaint to the FOS does not affect your right to take legal proceedings. Transferring your plan to a new owner With our permission you may transfer your plan policy to a new owner of the product by giving us their name and contact details either over the telephone or in writing. You cannot transfer it to any other product (except for replacements of your product provided under a manufacturer’s guarantee). Changes to these terms and conditions We can, at any time and after taking a fair and reasonable view, may modify or replace these terms and conditions in order to: • Comply comply with the law, regulations, industry guidance or codes of practice; • Rectify rectify errors or ambiguities; and • Rectify changes reflect change in the scope or nature of the protection provided to you. We In all cases, we will give you fourteen thirty (1430) days’ written notice of any change that could have a material effect on affect your rights or obligationsobligations and provide you with a brief explanation of such changes. The new terms and conditions will take effect from the date specified in the notice. Important data protection information • Domestic Appliance Guard LTD and its business partners will use your information (which you or others have provided to us) to provide the requested service and for administration (including the recovery of any amounts owing, where applicable), marketing, market research, customer surveys, regulatory reporting, to check and verify your identity and analytics and testing purposes. Your information may also be shared with selected companies acting on our behalf. We, along with our business partners and third parties may use your information to tell you about any offers, products or services which may be of interest to you. You may therefore be contacted by mail, telephone, email and or other electronic messaging services unless you have asked not to be. • You may request a copy of your data. If your personal details change, if you wish to change your marketing preferences or if you wish to opt out of receiving marketing information, please let us know by writing to: Data Protection Officer, Domestic Appliance Guard Ltd, First Floor, Streate Place, St Xxxxxx Road, Bournemouth, BH1 2LT. If you do not wish agree with the changes, you may cancel the policy by notifying us within that notice period and you will receive a pro rata refund of any premium paid for unused days of your policy. What we do with your information At Domestic & General we want to be contacted reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (xxx.xxxxxxxxxxxxxxxxxx.xxx). Using your information Domestic & General Insurance PLC (“we”) is the “data controller” of your information. We process two sets of information about you, “Personal Information” (your name, address and contact details) and the “Goods Information” you provide in order for marketing purposes by mail or telephone, write us to us at fulfil the address above. Exclusion of third-party rights This plan is only protection policy for your benefitappliance or device (your name, address, contact and goods details). No rights or benefits will be given We’ll use your information: (i) as necessary to any other third party under the plan. Severance Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Governing law and statutory rights We will communicate fulfil our contract with you in English ; (ii) for our legitimate interests in: undertaking market research; customer surveys; printing services; checking and English Law will apply unless we agree otherwise with youverifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics; detecting and preventing crime, including fraud; and (iii) where required to do so by law. Nothing in the conditions will reduce or effect yourSharing your information