Consultation, Engagement and Involvement Process. As the Accountable Authority the Council will lead consultation processes where the need for change is being driven by the needs and requirements of the Council. The Trust is committed to supporting the consultation and engagement processes the Council undertakes in relation to service changes recognising the Council’s statutory duty and good practice. As a provider the Trust will engage all stakeholders in service redesign and quality assurance including, playing an active role with Torbay Council Health Overview and Scrutiny Committee. Additionally the Trust will be engaged with the CCG Locality Teams where the primary focus will be on consultation in regard to NHS services. Where service changes will result in variation in the level or type of service received by individual service users, the Trust will comply with statutory guidance on the review/reassessment of care needs and ensure that those service users affected are given appropriate notice of any changes. The Council, the Trust and the CCG will continue to support the role of Healthwatch and the community voluntary sector in involving people who use services in key decisions as well as service improvement and design. The Council also expects the Trust to engage actively with service users and the voluntary sector in Torbay in developing new service solutions. This will apply irrespective of whether the service changes are driven by the necessities of the current financial environment or the need to ensure the continual evolution and development of services.
Consultation, Engagement and Involvement Process. As a provider the Trust will engage all stakeholders in service redesign and quality assurance including, playing an active role with Torbay Council Health Overview and Scrutiny Committee. As the Accountable Authority the Council will lead consultation processes where the need for change is being driven by the needs and requirements of the Council. Where changes will result in variation in the level or type of service, received by individual service users, the Trust will comply with statutory guidance on the review/reassessment of care needs and ensure that those service users affected are given appropriate notice of any changes. The Trust is committed to supporting the consultation and engagement processes the Council undertakes in relation to service changes recognising the Council’s statutory duty and good practice. Proportionality will also be jointly considered in respect of weighting factors for change. The Council and the Trust will support the development of the role of Healthwatch and the community voluntary sector in involving people who use services in key decisions as well as service improvement and design. The challenging nature of the current financial and economic climate necessitates decisions that will be unpalatable to a number of stakeholders. The partners will work closely together to ensure consistent messages to the market, Torbay population and elected representatives, supporting the communication strategy of the Council and the work required to transform the commissioning and delivery of adult social care in Torbay. The Council and the Trust will continue to meet the needs of vulnerable people in Torbay through the commissioning and delivery of safe, quality care and support focused on maximising independence, recovery and reablement so people are supported to live at home for as long as possible. The respective responsibilities of the Council and the Trust in regard to consultation and engagement on specific service development initiatives will be set out in the Consultation and Decision Tracker recently adopted by the Policy Development Group (PDG) and the Social Care Programme Board. From February 2013 all community hospital inpatients and minor injury attendees aged over 16 yrs will be given a post discharge questionnaire which includes the ‘Friends and Family Test’. This will enable local and national comparison of customer satisfaction in services and initiate local learning. In the next two years the Trust will develop and ro...
Consultation, Engagement and Involvement Process. As the Accountable Authority the Council will lead consultation processes where the need for change is being driven by the needs and requirements of the Council. The Trust is committed to supporting the consultation and engagement processes the Council undertakes in relation to service changes recognising the Council’s statutory duty and good practice. As a provider the Trust will engage all stakeholders in service redesign and quality assurance including, playing an active role with Torbay Council Health Overview and Scrutiny Committee. Where service changes will result in variation in the level or type of service received by individual service users, the Trust will comply with statutory guidance on the review/reassessment of care needs and ensure that those service users affected are given appropriate notice of any changes. The Council and the Trust will continue to support the role of Healthwatch and the community voluntary sector in involving people who use services in key decisions as well as service improvement and design. The Council also expects the Trust to engage actively with service users and the voluntary sector in Torbay in developing new service solutions. This will apply irrespective of whether the service changes are driven by the necessities of the current financial environment or the need to ensure the continual evolution and development of services.
