Call Center Staff Training Sample Clauses

Call Center Staff Training. Provide description, and specifics of call center staff training if applicable: ………..
Sample 1
AutoNDA by SimpleDocs
Call Center Staff Training. The Broker shall provide a program of call center personnel training prior to permitting any personnel to have public contact or answer scheduling lines. Training shall include sensitivity components dealing with:
Sample 1
Call Center Staff Training. ALLTEL shall provide the development and customization of the training materials for the Call Center Staff Training described in Section 1.1 of Exhibit M at the rates set forth in Attachment 2 to this Exhibit. Subject to Section 20 of the Agreement, Client shall have a perpetual, royalty-fee right to use such training materials to provide training by either Client or Client's nominee. The hours set forth in Attachment 2 are estimates of the hours needed for training development for all of the classes described in Section 1.1 of Exhibit M. Upon request by Client to develop and customize training materials for a particular Call Center Staff Training class, ALLTEL will develop and customize the requested training materials for an hourly rate of $[*****] and Client will be billed monthly for actual hours by consultant category at the rates set forth in Attachment 2. Once developed and customized, Call Center Staff Training and Trainer Development for Call Center Staff Training shall be at the rates set forth in Section 4.1 for Trainer Development.
Sample 1
Call Center Staff Training. The Call Center Staff Training curriculum will consist of Client-specific business processes, business skills, sales skills and application training developed and delivered as a comprehensive unit. Client-specific training material will be developed, customized, produced and provided per course. Call Center Staff Training will include: COURSE NAME DESCRIPTION ----------- ----------- Business Process Classes will instruct Call Center Staff in the process flows surrounding different call and transaction types the Call Center Staff is expected to receive. Telephone Skills Classes will provide instruction in basic telephone etiquette promoting good general phone skills, i.e., acknowledging holds, proper greeting and close, and courtesy. Products and Services Classes will provide instruction based on Client's products and services and defines features and functions of each product. Call Maps/Call Flow Classes will walk Call Center Staff through the majority of call types they are expected to receive and how to process an inbound call step by step. Sales Classes will be designed to help Call Center Staff maximize selling skills by listening to customer needs, selecting proper products, overcoming objections, and closing the sale. Call Center Orientation Classes will be designed to provide Call Center Staff with an overview of the environment in which they will be working. Departmental Interfaces Classes will be designed to introduce Call Center Staff to other operating departments with which they will interface. Role Play and Call On-going role-play and call simulation exercises will Simulation be administered by ALLTEL and Client Trainers prior to the center opening. This allows Call Center Staff to perform in a near-work environment and is a precursor to accepting "live" calls. Basic Telephony An introduction to the telecommunications industry, language, and work environment. Technical Knowledge A high-level overview of the ALLTEL suite of Overview applications. This provides instruction on how each product performs as well as its role within the
Sample 1

Related to Call Center Staff Training

  • Call Center Services Answer telephone inquiries during mutually agreed upon hours each day on which the Fund is open for trading. In the event that the Fund plans to be open on a business day when the New York Stock Exchange is to be closed, the Fund shall provide the Transfer Agent with reasonable advance notice and the parties shall discuss the call center resources available for such day. The Transfer Agent shall answer and respond to inquiries from existing Shareholders, prospective Shareholders of the Fund and broker-dealers on behalf of such Shareholders in accordance with the instructions provided by the Fund to the Transfer Agent for purpose of fulfilling its duties under this Agreement, including, accepting transaction requests on behalf of the Fund.

  • TELEPHONE SERVICES All telegraph, telephone, and communication connections which Tenant may desire outside the Premises shall be subject to Landlord’s prior written approval, in Landlord’s sole discretion, and the location of all wires and the work in connection therewith shall be performed by contractors approved by Landlord and shall be subject to the direction of Landlord, except that such approval is not required as to Tenant’s cabling from the Premises in a route designated by Landlord to any telephone cabinet or panel provided for Tenant’s connection to the telephone cable serving the Building, so long as Tenant’s equipment does not require connections different than or additional to those to the telephone cabinet or panel provided. As to any such connections or work outside the Premises requiring Landlord’s approval, Landlord reserves the right to designate and control the entity or entities providing telephone or other communication cable installation, removal, repair and maintenance outside the Premises and to restrict and control access to telephone cabinets or panels. In the event Landlord designates a particular vendor or vendors to provide such cable installation, removal, repair and maintenance for the Building, Tenant agrees to abide by and participate in such program. Tenant shall be responsible for and shall pay all costs incurred in connection with the installation of telephone cables and communication wiring in the Premises, including any hook-up, access and maintenance fees related to the installation of such wires and cables in the Premises and the commencement of service therein, and the maintenance thereafter of such wire and cables; and there shall be included in Operating Expenses for the Building all installation, removal, hook-up or maintenance costs incurred by Landlord in connection with telephone cables and communication wiring serving the Building which are not allocable to any individual users of such service but are allocable to the Building generally. If Tenant fails to maintain all telephone cables and communication wiring in the Premises and such failure affects or interferes with the operation or maintenance of any other telephone cables or communication wiring serving the Building, Landlord or any vendor hired by Landlord may enter into and upon the Premises forthwith and perform such repairs, restorations or alterations as Landlord deems necessary in order to eliminate any such interference (and Landlord may recover from Tenant all of Landlord’s costs in connection therewith). No later than the Termination Date, Tenant agrees to remove all telephone cables and communication wiring installed by Tenant for and during Tenant’s occupancy, which Landlord shall request Tenant to remove. Tenant agrees that neither Landlord nor any of its agents or employees shall be liable to Tenant, or any of Tenant’s employees, agents, customers or invitees or anyone claiming through, by or under Tenant, for any damages, injuries, losses, expenses, claims or causes of action because of any interruption, diminution, delay or discontinuance at any time for any reason in the furnishing of any telephone or other communication service to the Premises and the Building.

  • Contract Management To ensure full performance of the Contract and compliance with applicable law, the System Agency may take actions including:

  • Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity.

  • Training a. The employer, in consultation with the local, shall be responsible for developing and implementing an ongoing harassment and sexual harassment awareness program for all employees. Where a program currently exists and meets the criteria listed in this agreement, such a program shall be deemed to satisfy the provisions of this article. This awareness program shall initially be for all employees and shall be scheduled at least once annually for all new employees to attend.

  • Directory Assistance Service shall provide up to two listing requests per call, if available and if requested by Freedom's End User. BellSouth shall provide caller- optional directory assistance call completion service at rates set forth in BellSouth's General Subscriber Services Tariff to one of the provided listings.

  • Distribution Services The Distributor shall sell and repurchase Shares as set forth below, subject to the registration requirements of the 1933 Act and the rules and regulations thereunder, and the laws governing the sale of securities in the various states ("Blue Sky Laws"):

Time is Money Join Law Insider Premium to draft better contracts faster.