Examples of Inbound Call in a sentence
Inbound call data to the ADA Paratransit reservation line shall be tracked and monitored for appropriate hold times.
Here rows of office assembly lines are depicted by operators receiving inbound calls concerned with transactions, customer service, complaints and inquiries [14][15] [18][19]20] Call centers can be broadly classified as outbound call centers and inbound call centers where (a) Outbound call centers are associated with telemarketing and sales targets; and (b) Inbound call centers are concerned with transactions and customer service, complaints and inquiries.
Inbound call centers answer customer calls, whereas outbound centers make telephone calls to customers or potential customers typically for telemarketing or data collection purposes.
Event_ID relates to the six following types of interaction:• Inbound call (ID 1);• Outbound call (ID 2);• Location update (ID 3);• Internet data connection (ID 4);• Inbound text message (ID 5);• Outbound text message (ID 6).
Inbound call centers are handling incoming calls and focuses mainly on product and service issues of customers.