Supported Instance means Software Services with one or more instances of the Product running on either (a) one (1) Physical Node, or (b) one (1) Virtual Node. Product: EXHIBIT A-3 LICENSED PRODUCT: “ZULU EMBEDDED” Zulu Embedded, in the Product Configuration as specified in an Order Product License: Azul grants Customer a perpetual, worldwide, nonexclusive right to use the Product; provided that certain Third-Party Software is instead licensed pursuant to the relevant terms set forth below in the Third-Party Software Licenses. Customer may (a) use, copy and Distribute the Documentation for the Product in connection with the distribution of Combination Products; and (b) use, market, demonstrate, Distribute, provide training with respect to, and otherwise commercialize Combination Products and/or related services. Customer may use contractors and channels to exercise the rights granted in this Section provided any such contractors and channels agree to be bound by the terms of this Agreement and Customer assumes responsibility therefor. Customer Restrictions and Obligations: In addition to the Restrictions and Obligations as specified in Section 3 of the Agreement, Customer will ensure that Azul’s rights (including, without limitation, rights with respect to license restrictions, limitations on liability and warranty disclaimers) are at least as protected in a written license agreement with Customer’s end users as those rights of Customer. Customer shall not make any representations or warranties specifically with respect to the Product except as expressly authorized in writing by Azul, and Customer shall indemnify and hold Azul harmless from and against any and all claims, losses, costs and damages of any kind arising from Customer’s violation of this sentence. Customer will not (and will not allow any third party to): (i) sell or offer for sale the Product or Software Services on a standalone basis, or use the Software Services on a standalone basis for the benefit of a third party; or (ii) use, market, demonstrate, Distribute, provide training with respect to, or otherwise commercialize the Product or Software Services except as a part of a Combination Product; or (iii) use the Product or Software Services for Customer’s internal business purposes or operations except as a part of a Combination Product; or (iv) market, Distribute, use, or otherwise commercialize the Product or Software Services in violation of any Support Services Restrictions described herein or in an Order...

Supported Instance means Software Services with one or more instances of the Product running on either (a) one (1) Physical Node, or (b) one (1) Virtual Node. EXHIBIT B SUPPORT AND MAINTENANCE SERVICES (“SUPPORT SERVICES”) TERMS AND CONDITIONS 1. SUPPORT AND MAINTENANCE SERVICES. Support Services consist of (a) Error Correction provided to Customer’s Designated Support Contacts concerning the installation and use of supported versions of the Product, (b) Product updates that Azul in its discretion makes generally available to its support and maintenance customers without additional charge, (c) access to Azul’s support portal and download site, and (d) facilities for case and bug tracking, escalation of problems for priority attention, and assistance with troubleshooting to diagnose and fix errors in the Product. Certain benefits of Support Services depend on the support tier which has been selected and paid for by Customer (the “Support Tier”), as set forth in the table below: Benefit SUPPORT TIER Standard Premium Support Hours and First Response SLA Standard Business Hours Next Business Day SLA 24x7x365 hours 1 hour SLA Product Downloads and Fixes Regular quarterly releases Regular quarterly releases, Early Access to upcoming releases, and Hot Fixes Number of Tickets 6 Tickets per year Unlimited Tickets Phone/Email/Web support Phone, Email and Web Phone, Email, and Web Support Forum Access Read & Write Read & Write Application Guard (Optional) Not Available Available (subject to additional fee) Technical Account Manager (Optional) Not Available Available (subject to additional fee)

Supported Instance means Software Services with (i) one or more instances of Zing System Tools and Zing Virtual Machine for Java applications running on either (a) one (1) Physical Node or (b) one (1) Virtual Node; and (ii) one or more instances of Zing Vision running on an unlimited number of Physical Nodes or Virtual Nodes. EXHIBIT A-2 LICENSED PRODUCT: “ZULU” Product: Zulu Enterprise Product License: Azul grants Customer a perpetual, worldwide, nonexclusive right to use and reproduce the Product pursuant to the GNU General Public License, version 2; provided that (i) certain files or components may instead be subject to the GNU General Public License, version 2, with the Classpath Exception (xxxx://xxxxxxx.xxxx.xxx/legal/gplv2+ce.html), and (ii) certain Third Party Software is instead licensed pursuant to the relevant terms set forth below in the Third Party Software Licenses. Customer will not remove or alter any copyright, trademark, or other proprietary notice from the Product or any portion thereof. Notwithstanding anything to the contrary herein, the Product License does not limit or supersede any rights Customer has as a result of Third Party Software Licenses. Software Services: Time-based Support Services for the Product. Support Services Restrictions: Support Services will not be provided for the Product for use in web browsers or use with the Java Web Start framework.

Examples of Supported Instance in a sentence

Customer may only use the Product on Systems for which Customer has purchased a Supported Instance and solely in connection with Customer’s internal business operations.
Customer may only use the Product on Systems for which Customer has purchased a Supported Instance and solely in connection with Customer's internal business operations.
Silk will make reasonable commercial efforts, at Customer's sole expense, to assist Customer in migrating the Supported Instance to another cloud service provider.
The Parties acknowledge the potentially idiosyncratic nature of any Problem in the Supported Instance and Upgrades.
In the event the Customer fails to inform Silk as required, Silk shall not be obligated to provide Silk Support Services for the Supported Instance installed in the Supported Silk Product in question.

More Definitions of Supported Instance

Supported Instance means Software Services with one or more instances of the Product running on one (1) physical hardware system including without limitation a computer, server, workstation, laptop, individual blade or other physical system, as applicable; or one (1) virtual machine. EXHIBIT B SUPPORT AND MAINTENANCE SERVICES (“SUPPORT SERVICES”) TERMS AND CONDITIONS 1. SUPPORT AND MAINTENANCE SERVICES. Support Services consist of (a) Error Correction provided to Customer’s Designated Support Contacts concerning the installation and use of supported versions of the Product, (b) Product updates that Azul in its discretion makes generally available to its support and maintenance customers without additional charge, (c) access to Azul’s support portal and Download Site, and (d) facilities for case and bug tracking, escalation of problems for priority attention, and assistance with troubleshooting to diagnose and fix errors in the Product. Certain benefits of Support Services depend on the support tier which has been selected and paid for by Customer (the “Support Tier”), as set forth in the table below: Benefit SUPPORT TIER Standard Premium Support Hours and First Response SLA Standard Business Hours Next Business Day SLA 24x7x365 hours 1 hour SLA Product Downloads and Fixes Regular quarterly releases Regular quarterly releases, Early Access to upcoming releases, and Hot Fixes Number of Tickets 6 Tickets per year Unlimited Tickets Phone/Email/Web support Phone, Email and Web Phone, Email, and Web Support Forum Access Read & Write Read & Write Technical Account Manager (Optional) Not Available Available (subject to additional fee)

Supported Instance means Software Services with (i) one or more instances of Zing System Tools and Zing Virtual Machine for Java applications running on either (a) one (1) Physical Node or (b) one (1) Virtual Node; and (ii) one or more instances of Zing Vision running on an unlimited number of Physical Nodes or Virtual Nodes. Product: Zulu Enterprise EXHIBIT A-2 LICENSED PRODUCT: “ZULU ENTERPRISE” Product License: Azul grants Customer a perpetual, worldwide, nonexclusive right to use the Product; provided that certain Third-Party Software is instead licensed pursuant to the relevant terms set forth below in the Third-Party Software Licenses. Software Services: Time-based Support Services for the Product. Support Services Additions: In addition to the Support Services as described in Exhibit B of the Agreement, Azul will use commercially reasonable efforts to: • update the Product for a given update release no later than thirty (30) days after the update is released for General Availability (GA) by the OpenJDK project; and • ensure that the Product delivered to Customer has passed the OpenJDK Technology Compatibility Kit (TCK) for a given major release of Java.

Supported Instance means the Instances running the Software pursuant to an enterprise license or an eligible instance of the Service during a Subscription Term.

Supported Instance means Software Services with (i) one or more instances of Zing System Tools and Zing Virtual Machine for Java applications running on either (a) one

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