First Response definition
First Response means the Party identified by the Dispatch Centre as having the jurisdictional responsibility to provide emergency services in response to a 911 call;
First Response is the time the support team shall acknowledge the call and start gathering the information from the customer.
First Response has the meaning given in Clause 7.3.3.
Examples of First Response in a sentence
Cancellation may be made only by a First Response agency, Columbia 911, a law enforcement agency, or an agency with which the provider has a current mutual aid agreement.
First Response Time, the time it takes Us to respond to a query submitted by You.
Any ALS First Response unit shall be staffed by at least one (1) EMT-P cleared to perform all ALS procedures provided in accordance with medical protocols.
There are three working groups aligned to these aims: - First Response Mental Health Service - A 24/7 single 111 crisis helpline for all Greater Manchester residents, consolidating trust-based helplines established during COVID.
More Definitions of First Response
First Response means the first interaction with the Company (via ticket) aimed at the diagnosis of the problem. The number of Business Hours to first reply is calculated using the Business Hours of the agent assigned to the specific ticket/support request.
First Response means the period between the time when the Incident was reported in full, and the time when an acknowledgement via ticket was made by any of Omniplex’s personnel.
First Response. The time taken for an engineer to start looking at your service request.
First Response means the time it takes from Client’s report of a problem, incident or defect using ADEC’s issue reporting processes until Customer speaks with the appropriate ADEC subject matter expert. 第一响应✁指自客户向ADEC✲告问题、事件或缺陷到客户与ADEC✁相关专家沟通所需✁时间。
First Response means being first on scene for any emergency.
First Response a human acknowledgment of the problem by a trained support representative, to be followed promptly by an accompanying resolution or escalation.
First Response means an acknowledgment to the Customer that the support request has been received by the GRAX Support Team. Users can submit cases over the In-app Support form or via email to ▇▇▇▇@▇▇▇▇.▇▇▇ GRAX will use commercially reasonable efforts to promptly respond to and resolve each case. Actual resolution time will depend on the nature of the case and the resolution. A resolution may consist of a fix, workaround or other solution in GRAX's reasonable determination. ● Explore detailed documentation through the GRAX documentation site at ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇.▇▇/ ● Help Ticket: Create a help ticket through the “Help” tab within your GRAX application ● Support availability is during non-US holiday business hours Monday thru Friday (9-5 EST) for Standard Support ● Email ▇▇▇▇@▇▇▇▇.▇▇▇ Standard Support Response Times & Availability Severity Priority First SLA Response Availability 1 Critical Production Issue 4 business hours 9-5 EST US business days 2 Non-Critical Production Issue 12 business hours 9-5 EST US business days 3 Question or Non-Production Issue 24 business hours 9-5 EST US business days Note: Standard Support requests received after business hours (9-5 EST) will be addressed the following business day. Note: GRAX has partnered and established a Service Partnership with logicline GmbH, located in ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ to facilitate the deployment and on-going support of organizations using the GRAX product in non-US hours. This partnership allows organizations to submit support request via normal support channels and be reviewed by logicline GmbH in the local time (CET). logicline GmbH will work in conjunction with GRAX support to adhere to and meet SLA response times as outline in this document. logicline GmbH has access to GRAX support system to manage and facilitate support and deployment. Definitions Severity Priority Definitions 1 Critical Production Issue A business-stopping emergency caused by a complete loss of GRAX service or major feature degradation, resulting in a mission-critical production failure. Issue is in a production org. 2 Non-Critical Production Issue Production issues that do not affect general business operations. Issue is in a production org. 3 Question or Non-Production Issue General questions, non-production issues and/or support requests. Issue is in a sandbox. A business-stopping emergency caused by a complete loss of GRAX service or major feature degradation, resulting in a mission-critical production ...